Last post on May 21, 2013 at 12:42 AM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#740 of 756 Re: caroftheday [ulrich4]
Jan 11, 2013 (5:56 am)
Some dealers value your loyalty, some simply don't care. With Toyota sales continuing to grow, too many dealerships have the attitude that they'll add new customers to replace those that get disgusted and never return.
#741 of 756 Toyota Sienna Sliding Door Malfunction
Feb 08, 2013 (5:53 pm)
I started a blog while I am Waiting for Toyota's response on my situation:here
#742 of 756 Re: Just got the official Recall Notice [aimpulsive]
Feb 15, 2013 (6:39 am)
I used Rich Jung to rebuild my cables and assembly. Excellent service and top notch work! Give them a call to diagnose your problem. He will help walk you through the possible issues. Price was $350 with shipping, and they have a Warranty that they stand behind (because I had to use it when breaking something when trying to reinstall my fixed assembly).
Rich Jung (agent.tikkigmail.com)
BSJ Enterprises Inc.
dba Benson's Auto
7711 South Alameda Street
Los Angeles, CA 90001
(323) 583-8941 tel
Mar 23, 2013 (5:20 pm)
I too have been smitten. My '04 Sienna is 3 months out of the extended period. My cable shows wear that predates the warranty period and I am prepared to get legal counsel to defend my case. Has anyone gone above the local distributor to get consideration?
#744 of 756 Re: Out of warranty [bad_warranty]
Mar 31, 2013 (5:18 pm)
To be fair the vehicle is 10 years old. A Ford would have rusted to pieces by now.
Apr 01, 2013 (6:12 am)
Yes, I did have a problem with my power door as well. Fixed it myself with a new actuator (as mentioned on this forum). No problems since. While I am not happy I had the problem, it is the only non maintenance issue I have had with the vehicle in 7.5 years and 135,000 miles. Vehicle is still running strong.
#746 of 756 Re: Out of warranty [ateixeira]
Apr 01, 2013 (2:58 pm)
I hear you, however this car has 50,000 miles on it. It has been well maintained and if you look at the cable, you will see this has been defective for some time; just not enough to break until this 3 month out of a 9 year warranty.
#747 of 756 Re: Out of warranty [bad_warranty]
Apr 02, 2013 (7:32 am)
Well, look at it from a different point of view.
Let's say you paid $1000 or so for a 10 year warranty, and someone else who bought their car they same day paid $800 for a 9 year warranty.
Then their car breaks at 9.2 years.
If a manufacturer covers them, you got screwed. Otherwise, why did you pay more than they did?
As a gesture of Good Will I think it would be appropriate for them to perhaps share the cost with you, given you're a customer with the longest warranty available. I think it's fair for you to ask, also.
But they can't just fix every car for free indefinitely.
I have a 7/100 warranty on one of my cars (not the Sienna), and the value of that warranty is zero if they fix every one's cars after the standard warranty is up.
What did I pay for, exactly?
Apr 02, 2013 (7:59 am)
I finally bit the bullet and sent in my sliding door units (2005 Sienna XLE, 135k miles) to Benson's Auto as per recommendations on this forum. Rich was a great help and both doors are now good to go with high quality cables, total cost was about $900 as a couple other parts were broken. Removal/installation were pretty straightforward with his instructions, and he sourced the extra parts at minimum price which was much appreciated. I highly recommend anyone else out of warranty/recall get it done... you forget how great the power doors are with kids (and the wife).
#749 of 756 Re: Out of warranty [ateixeira]
Apr 02, 2013 (4:51 pm)
You are talking like a true service manager. I'll update you after the final decision has been made.
Meanwhile, you might want to respond to the other 750+ posts who have the same issue...give you time to think about what you're saying. Nine years later...