Last post on Dec 06, 2013 at 4:15 PM
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Toyota Sienna, Car Safety, Van
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Oct 01, 2012 (1:43 pm)
Add me to the list of consumers who received the phony warranty letter and then was promptly told that the letter telling me that Toyota would fix my broken 2006 Sienna sliding door did not actually mean that Toyota would fix the door. Rather, it is just a revenue-generating ploy by Toyota to get people to their dealerships. As is obvious from this and similar forums, Toyota is honoring less than 10% of warranty requests, since only screw #32 is covered and if screw #1-31 needs to be replaced you need to pay for it. This is a typical move by a company in a death spiral: sell your accumulated goodwill for short-term gain to keep the company afloat. Well, here is another formally loyal Toyota customer (2 Toyotas and 2 Lexuses) who will never buy a Toyota again.
#731 of 776 Re: Just got the official Recall Notice [bethwilliams]
Oct 10, 2012 (10:03 am)
I think you are right on. Our door actually failed in 2009. I only received the letter today but went to toyota to get copies of my receipts of the repairs and have sent them in. He indicated that toyota is considering a similar "warranty extension" for the motor, but we will see. Mine failed exactly as the letter described. They had to replace the cable, motor, hinges, and at least three other parts to the tune of about 2500.00. The toyota service manager was shocked that they needed the receipts,because he had to go into their system to pull them up and print them off for me. He said I'll definitely get some of the money back.... I'm pretty sure the cable failure had to cause the motor failure too, but I'm sure they won't figure it that way. I'm just hoping for another warranty extension on the motor that I can refile for later. At this point I'm already out the money, have been for a couple of years, so anything I get back is a plus. The repaired door has worked great since I got it back but will never buy a van with a power slide door again. Rediculous repair cost for a not so useful option.
#732 of 776 Re: caroftheday [midad]
Oct 12, 2012 (9:47 am)
I have a 2005 Sienna with 115k miles. I received the warranty enhancement letter. I was very happy to receive this letter as I have had my van in there before due to the door not opening by either buttons. It tries to close/open, but it just can't, nothing is jammed or anything, seems as though it is a latch issue.
I brought it in today, fought with them to pay for a rental, (which they did not)! and they called me two hours later to tell me that 'conveniently' the motor needs to be replaced and it is not covered by the warranty. Seems very suspicious that in my experience and the majority (77 pages ) of other posts that most are being told the part that needs to be replaced to fix the doors is not covered by the warranty enhancement......if so many people are complaining about their power doors not working, why would Toyota take the initiative to fix the cables but not the accompanying motor!!!!!
Seems like a big old SCAM!!
Oct 12, 2012 (11:10 am)
Yep, that is exactly what happened to me and my van. What is your next step? The bad thing is, we could get the motor fixed, and then the cables break. They won't due the warranty work unless the cables are already broken. Basically, we would have fixed the motor for nothing.
#734 of 776 Re: Just got the official Recall Notice [bethwilliams]
Oct 28, 2012 (5:19 am)
My 2004 Toyota had a new ENGINE installed about 18 months ago (117,000 miles) because they said the engine had sludge in it due to lack of oil changes. This is NOT true, and in fact we started complaining about the engine smoking too much when it only had about 40,000 miles on it. A terrible engine from the start, it seems. We paid $5,000 to have a used engine installed, and NOT by the Toyota dealer.
A month later the lower control arms broke ($1200).
Now, the passenger side door would not open due to the binding. Like the rest of you, the dealer price was about $1600 to fix and not covered due to miles and age of car (although the car looks new inside/out because my wife keeps it that way).
So, I found a place online that will replace the cable for $350 once I get the motor out. It took me about 75 minutes to remove the motor (be sure to follow, absolutely to the last detail, the instructions they send you). You will feel like you are stripping the car down to the last nut, but it really isn't very bad (coming from a non-auto mechanic, but someone who is mechanically inclined at least a little, according to my wife!).
The company that does the cable rebuild is:
BSJ Enterprises Inc.
dba Benson's Auto
7711 South Alameda Street
Los Angeles, CA 90001
(323) 583-8941 tel
(323) 583-0330 fax
Note, I have not sent mine in yet as it looks like the cable housing is cracked due to the cable stress, and I can't find a replacement. I found "like new" entire assemblies (including cables, motor, etc.) for $600, or Toyota-brand new units for $800 (a lot cheaper than the dealer). I will probably have to go one of these two routes as I can't find just the $10 piece (well, it looks like a $10 piece) of plastic that covers the cables once they are wound onto the motor assembly, and without it I fear they will slip off and break again.
Last Christmas I bought myself a new car to replace my 2003 Highlander (which has had ZERO problems). I looked at a 4Runner and the dealer reminded me that Toyota quality is "second to none". I told him he was talking to the wrong person, and I bought a 2012 Grand Cherokee instead. I must admit that I spent $1800 on a lifetime-no miles limit complete warranty as I am a bit afraid of the Jeep's quality, but after one year I have not had to use it and it can't be any worse than the problems I had with my Sienna.
Love my Jeep (Overland with 4wd, hemi engine, two tone leather interior)!
#735 of 776 Sliding Door Recall and Issues
Oct 28, 2012 (6:10 pm)
I recieved a notice from Toyota that I might be eligible for reimbursement for repairs done to the sliding doors on our 2005 Sienna XLE AWD and have not yet filed a claim with Toyota on the sliding doors, but these posts are not encouraging. In Dec 2009, I paid $1,365 to have the motor and clutch assembly replaced (as listed on my receipt). In Sep 2011, I paid $565 for repair of the other door which has listed slide motor assembly and solenoid. I was among the original posters of bubbling and peeling paint on the rims of my Sienna which was about 18 months old at the time, and Toyota did nothing about it, even though they were under warranty. For five-hundred dollars, a rim-repair shop sand blasted and painted the rims. This was three years ago and I have had no issues despite fewer washings and the same salted roads which they claimed caused the paint to bubble. To Toyota's credit, they did replace the lift gate struts twice when they went bad at no cost, though it was while I had the extended warranty and I did have some issue with the dealership not wanting to replace the second set due to them being warranty items and not new to the vehicle.
#737 of 776 Re: Frozen Sliding Door Sienna 2004 - caution [kjwils1]
Jan 02, 2013 (10:42 am)
Which I had seen your post and others before now. Husband ripped off door handle on passenger side manual open sliding door this weekend. 2005 model. We live in the ice cold city of Nashville, TN. Ha!
#738 of 776 Re: Frozen Sliding Door Sienna 2004 - caution [jalba]
Jan 03, 2013 (9:49 am)
How hard did he pull?
#739 of 776 Re: caroftheday [kc5573]
Jan 09, 2013 (5:37 am)
I must be the lucky one of the bunch. My Toyota dealer fixes all these warranty issues on my '05 Sienna in a timely and free manner. I have not spent a nickle on any issues regarding warranty, even under the extended warranty issues.