Last post on Nov 01, 2013 at 10:53 AM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#725 of 775 Re: Just got the official Recall Notice [bethwilliams]
Sep 27, 2012 (10:18 am)
I suggest everyone in your situation tell Toyota goodbye and let them know why you will never buy another Toyota. I had a similar problem with a Lexus transmission with hundreds of failures and Toyota ignored it. $4700 later I sold the car and told Lexus why I was leaving. I have a 2006 Sienna with a door problem. I haven't gone to the dealer yet to see what they say.
#726 of 775 Re: Just got the official Recall Notice [avery1]
Sep 27, 2012 (11:16 am)
and let them know why you will never buy another Toyota
Yes, that would make us feel good and at least a bit avenged. Two problems with this, a small and a bigger one. It was my impression that the big guys like Toyota couldn't care less about our opinions and even departure. CEOs, for their reasons. Lower managers and common employees, for other reasons. The bigger issue is that changing the brand, you are going to run into the same or similar issues. With even higher probability, if the statistics is any guide.
#727 of 775 Re: Just got the official Recall Notice [victor23]
Sep 29, 2012 (3:23 pm)
You are right. Nothing is perfect and you do the best you can. I purchased a 2011 Volvo XC60 to replace the Lexus. I have owned Volvos previously and when I bought the Lexus, Volvo had nothing comparable. I have never had a major problem with any Volvo I have owned and I keep my cars 10 years or so. I do believe that an ever-expanding group of fed up car owners who swear off the brand will eventually have an impact. If nothing else it made me feel good. And I am very happy with the XC60.
#728 of 775 Re: -"to attach anything to the touchscreen"
Sep 30, 2012 (3:52 am)
Having been in the car, it's not really "priceless..." it was the only obvious place to attach it. Apparently, this has happened so many times that all the dealers know exactly when it happens.
How about a sticker or a word from the salesperson, "PS- though it may seem like a good idea, NEVER ATTACH SOMETHING TO THE TOUCH SCREEN."
Such a simple idea.
#729 of 775 Re: Told Toyota Good-Bye
Sep 30, 2012 (3:56 am)
got a great deal on an R350 Mercedes that has tons of room, and spacious cabin. Crappy gas mileage. Cost was never an issue for us- we were just Loyal Toyota fans. No more. I may have issues with the Mercedes- who knows. But it's 60% steel and safe. And if they refuse to fix known defects in quality- I'll move on.
Oct 01, 2012 (1:43 pm)
Add me to the list of consumers who received the phony warranty letter and then was promptly told that the letter telling me that Toyota would fix my broken 2006 Sienna sliding door did not actually mean that Toyota would fix the door. Rather, it is just a revenue-generating ploy by Toyota to get people to their dealerships. As is obvious from this and similar forums, Toyota is honoring less than 10% of warranty requests, since only screw #32 is covered and if screw #1-31 needs to be replaced you need to pay for it. This is a typical move by a company in a death spiral: sell your accumulated goodwill for short-term gain to keep the company afloat. Well, here is another formally loyal Toyota customer (2 Toyotas and 2 Lexuses) who will never buy a Toyota again.
#731 of 775 Re: Just got the official Recall Notice [bethwilliams]
Oct 10, 2012 (10:03 am)
I think you are right on. Our door actually failed in 2009. I only received the letter today but went to toyota to get copies of my receipts of the repairs and have sent them in. He indicated that toyota is considering a similar "warranty extension" for the motor, but we will see. Mine failed exactly as the letter described. They had to replace the cable, motor, hinges, and at least three other parts to the tune of about 2500.00. The toyota service manager was shocked that they needed the receipts,because he had to go into their system to pull them up and print them off for me. He said I'll definitely get some of the money back.... I'm pretty sure the cable failure had to cause the motor failure too, but I'm sure they won't figure it that way. I'm just hoping for another warranty extension on the motor that I can refile for later. At this point I'm already out the money, have been for a couple of years, so anything I get back is a plus. The repaired door has worked great since I got it back but will never buy a van with a power slide door again. Rediculous repair cost for a not so useful option.
#732 of 775 Re: caroftheday [midad]
Oct 12, 2012 (9:47 am)
I have a 2005 Sienna with 115k miles. I received the warranty enhancement letter. I was very happy to receive this letter as I have had my van in there before due to the door not opening by either buttons. It tries to close/open, but it just can't, nothing is jammed or anything, seems as though it is a latch issue.
I brought it in today, fought with them to pay for a rental, (which they did not)! and they called me two hours later to tell me that 'conveniently' the motor needs to be replaced and it is not covered by the warranty. Seems very suspicious that in my experience and the majority (77 pages ) of other posts that most are being told the part that needs to be replaced to fix the doors is not covered by the warranty enhancement......if so many people are complaining about their power doors not working, why would Toyota take the initiative to fix the cables but not the accompanying motor!!!!!
Seems like a big old SCAM!!
Oct 12, 2012 (11:10 am)
Yep, that is exactly what happened to me and my van. What is your next step? The bad thing is, we could get the motor fixed, and then the cables break. They won't due the warranty work unless the cables are already broken. Basically, we would have fixed the motor for nothing.
#734 of 775 Re: Just got the official Recall Notice [bethwilliams]
Oct 28, 2012 (5:19 am)
My 2004 Toyota had a new ENGINE installed about 18 months ago (117,000 miles) because they said the engine had sludge in it due to lack of oil changes. This is NOT true, and in fact we started complaining about the engine smoking too much when it only had about 40,000 miles on it. A terrible engine from the start, it seems. We paid $5,000 to have a used engine installed, and NOT by the Toyota dealer.
A month later the lower control arms broke ($1200).
Now, the passenger side door would not open due to the binding. Like the rest of you, the dealer price was about $1600 to fix and not covered due to miles and age of car (although the car looks new inside/out because my wife keeps it that way).
So, I found a place online that will replace the cable for $350 once I get the motor out. It took me about 75 minutes to remove the motor (be sure to follow, absolutely to the last detail, the instructions they send you). You will feel like you are stripping the car down to the last nut, but it really isn't very bad (coming from a non-auto mechanic, but someone who is mechanically inclined at least a little, according to my wife!).
The company that does the cable rebuild is:
BSJ Enterprises Inc.
dba Benson's Auto
7711 South Alameda Street
Los Angeles, CA 90001
(323) 583-8941 tel
(323) 583-0330 fax
Note, I have not sent mine in yet as it looks like the cable housing is cracked due to the cable stress, and I can't find a replacement. I found "like new" entire assemblies (including cables, motor, etc.) for $600, or Toyota-brand new units for $800 (a lot cheaper than the dealer). I will probably have to go one of these two routes as I can't find just the $10 piece (well, it looks like a $10 piece) of plastic that covers the cables once they are wound onto the motor assembly, and without it I fear they will slip off and break again.
Last Christmas I bought myself a new car to replace my 2003 Highlander (which has had ZERO problems). I looked at a 4Runner and the dealer reminded me that Toyota quality is "second to none". I told him he was talking to the wrong person, and I bought a 2012 Grand Cherokee instead. I must admit that I spent $1800 on a lifetime-no miles limit complete warranty as I am a bit afraid of the Jeep's quality, but after one year I have not had to use it and it can't be any worse than the problems I had with my Sienna.
Love my Jeep (Overland with 4wd, hemi engine, two tone leather interior)!