Last post on May 21, 2013 at 12:42 AM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
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#724 of 756 Re: Just got the official Recall Notice [potefam5]
Sep 24, 2012 (11:52 am)
Just took my 2005 Sienna to the Toyota Dealer for recall repairs and warranty enhancement repairs, one of which being the REAR DRIVERS SIDE SLIDING DOOR. I too had the cable cut so the door woul function manually. Just received a call that the cables would be replaced at NO CHARGE, however, the motor is NOT COVERED. I asked if the motor and cables function together and how one was covered (the less expensive) and one is not (the most expensive). He tried to explain why, but it sounded like BS to me. I am extremely dissapointed as I think there is a probablity that the screwed up rusted out cable may have caused the motor issues. Maybe its just coincidence that the cable snapped AND the motor is screwed up simultaneously....but odds are that the cable caused the motor malfunction. $1100.00 for PARTS PLUS the HOURLY LABOR RATE. I'd rather open the door manually, thank you very much. DISSAPOINTED! Class Action anyone?
#725 of 756 Re: Just got the official Recall Notice [bethwilliams]
Sep 27, 2012 (11:18 am)
I suggest everyone in your situation tell Toyota goodbye and let them know why you will never buy another Toyota. I had a similar problem with a Lexus transmission with hundreds of failures and Toyota ignored it. $4700 later I sold the car and told Lexus why I was leaving. I have a 2006 Sienna with a door problem. I haven't gone to the dealer yet to see what they say.
#726 of 756 Re: Just got the official Recall Notice [avery1]
Sep 27, 2012 (12:16 pm)
and let them know why you will never buy another Toyota
Yes, that would make us feel good and at least a bit avenged. Two problems with this, a small and a bigger one. It was my impression that the big guys like Toyota couldn't care less about our opinions and even departure. CEOs, for their reasons. Lower managers and common employees, for other reasons. The bigger issue is that changing the brand, you are going to run into the same or similar issues. With even higher probability, if the statistics is any guide.
#727 of 756 Re: Just got the official Recall Notice [victor23]
Sep 29, 2012 (4:23 pm)
You are right. Nothing is perfect and you do the best you can. I purchased a 2011 Volvo XC60 to replace the Lexus. I have owned Volvos previously and when I bought the Lexus, Volvo had nothing comparable. I have never had a major problem with any Volvo I have owned and I keep my cars 10 years or so. I do believe that an ever-expanding group of fed up car owners who swear off the brand will eventually have an impact. If nothing else it made me feel good. And I am very happy with the XC60.
#728 of 756 Re: -"to attach anything to the touchscreen"
Sep 30, 2012 (4:52 am)
Having been in the car, it's not really "priceless..." it was the only obvious place to attach it. Apparently, this has happened so many times that all the dealers know exactly when it happens.
How about a sticker or a word from the salesperson, "PS- though it may seem like a good idea, NEVER ATTACH SOMETHING TO THE TOUCH SCREEN."
Such a simple idea.
#729 of 756 Re: Told Toyota Good-Bye
Sep 30, 2012 (4:56 am)
got a great deal on an R350 Mercedes that has tons of room, and spacious cabin. Crappy gas mileage. Cost was never an issue for us- we were just Loyal Toyota fans. No more. I may have issues with the Mercedes- who knows. But it's 60% steel and safe. And if they refuse to fix known defects in quality- I'll move on.
Oct 01, 2012 (2:43 pm)
Add me to the list of consumers who received the phony warranty letter and then was promptly told that the letter telling me that Toyota would fix my broken 2006 Sienna sliding door did not actually mean that Toyota would fix the door. Rather, it is just a revenue-generating ploy by Toyota to get people to their dealerships. As is obvious from this and similar forums, Toyota is honoring less than 10% of warranty requests, since only screw #32 is covered and if screw #1-31 needs to be replaced you need to pay for it. This is a typical move by a company in a death spiral: sell your accumulated goodwill for short-term gain to keep the company afloat. Well, here is another formally loyal Toyota customer (2 Toyotas and 2 Lexuses) who will never buy a Toyota again.
#731 of 756 Re: Just got the official Recall Notice [bethwilliams]
Oct 10, 2012 (11:03 am)
I think you are right on. Our door actually failed in 2009. I only received the letter today but went to toyota to get copies of my receipts of the repairs and have sent them in. He indicated that toyota is considering a similar "warranty extension" for the motor, but we will see. Mine failed exactly as the letter described. They had to replace the cable, motor, hinges, and at least three other parts to the tune of about 2500.00. The toyota service manager was shocked that they needed the receipts,because he had to go into their system to pull them up and print them off for me. He said I'll definitely get some of the money back.... I'm pretty sure the cable failure had to cause the motor failure too, but I'm sure they won't figure it that way. I'm just hoping for another warranty extension on the motor that I can refile for later. At this point I'm already out the money, have been for a couple of years, so anything I get back is a plus. The repaired door has worked great since I got it back but will never buy a van with a power slide door again. Rediculous repair cost for a not so useful option.
#732 of 756 Re: caroftheday [midad]
Oct 12, 2012 (10:47 am)
I have a 2005 Sienna with 115k miles. I received the warranty enhancement letter. I was very happy to receive this letter as I have had my van in there before due to the door not opening by either buttons. It tries to close/open, but it just can't, nothing is jammed or anything, seems as though it is a latch issue.
I brought it in today, fought with them to pay for a rental, (which they did not)! and they called me two hours later to tell me that 'conveniently' the motor needs to be replaced and it is not covered by the warranty. Seems very suspicious that in my experience and the majority (77 pages ) of other posts that most are being told the part that needs to be replaced to fix the doors is not covered by the warranty enhancement......if so many people are complaining about their power doors not working, why would Toyota take the initiative to fix the cables but not the accompanying motor!!!!!
Seems like a big old SCAM!!
Oct 12, 2012 (12:10 pm)
Yep, that is exactly what happened to me and my van. What is your next step? The bad thing is, we could get the motor fixed, and then the cables break. They won't due the warranty work unless the cables are already broken. Basically, we would have fixed the motor for nothing.