Last post on May 21, 2013 at 12:42 AM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#717 of 756 Re: Just got the official Recall Notice [adiehl13]
Sep 19, 2012 (10:52 am)
We just took our Sienna 2006 into the dealership for service on our faulty sliding door. It quit working in February 2012, we had the cables cut in March 2012 in order to use it manually, and the door stuck shut (can ONLY be opened from OUTSIDE) last week (September). We brought in the warranty extension letter mentioned.
Our dealership informed us that the extended warranty does NOT cover the motor or the stuck-door issue (which is a "latch" issue).
After seeing how many people are having the same problems we are, and after seeing how Toyota is NOT addressing these problems (they're paying lip service and tiptoeing around the problems), we will no longer be buying Toyota vehicles. After 15 years of being a "Toyota" family, I'm saddened that we feel compelled to move on because of Toyota's LACK of responsibility, of customer care, and of safety consideration.
Sep 19, 2012 (9:10 pm)
Not a sliding door issue, but in response to post 716...
The Garmin instructions say itis illegal to attach anything to the windshield in two states. One is California even though it is legal in the two lower corners of the windshield. If the windshield slopes too much, you can't get it close enough to the corners to be legal.
I think the other state may have been Michigan, but I don't really know if it is legal to attach it to the windshield there or not.
#719 of 756 Re: - [fix_it_again]
Sep 20, 2012 (7:25 am)
Re: Prius and the ruined computer screen.
But, look, to attach anything to the touchscreen, this is priceless, even for a senior. I think Toyota may be blamed for not providing enough space for gadgets, but not for refusing to pay. I agree though that anything 7K is outrageous for Toyota; it is not Bentley after all. OTOH, Prius is not a Corolla or Camry either, it is a Status/Message vehicle. So, it is a fair game.
#720 of 756 Sliding Door Warranty Extension Notice
Sep 20, 2012 (7:06 pm)
It sounds like some of you are still trying to get full information about what is covered and why many claims are being denied. Attached is a link to my page so that you can download the warranty extension announcement that went out to dealers. They are only covering latch mechanisms and cable assemblies.
The site has 'issues', and may try to open the file for viewing. Often it hangs up. Look on the top right for a DOWNLOAD button, have it open the file with Acrobat (.pdf), view, save or print as you see fit.
Good luck in your battle! At least now you will know what you are up against.
#721 of 756 Re: Sliding Door Warranty Extension Notice [fibber2]
Sep 20, 2012 (9:05 pm)
Thanks for posting. Sure we all received this same announcement and letter. It clearly states "gradually become difficult to open and close... If you paid for repair or replacement..." In my case, the judgment was simple: no replacement - no reimbursement. Just repair does not count. There is a shade of merit in this logic, but, you know, a good tech can fix just about anything without replacement. This is what makes the difference between a good and bad mechanic. The guy might as well just to replace everything - and it would be covered. But Toyota didn't even bother about details. I am thinking to throw some sand into the "cable assembly" now, to make it "eligible"
#722 of 756 problems :(
Sep 22, 2012 (5:18 am)
I have done regular oil changes, and ended up with a sludge problem. This is a Toyota right? That's why I didn't mind paying TONS more $ for better quality, SAFETY, RELIABILITY!! The dealership says they "might" be able to get Toyota to provide some assistance since they have seen this before, but they state that was only through the 2002 model Siennas, and other year Camrys. This is such a joke, they need to take responsibility and get me back on the road. People it is time to stand up, Toyota's ARE NOT PERFECT as WE ONCE THOUGHT!!
#723 of 756 Re: Just got the official Recall Notice [potefam5]
Sep 22, 2012 (8:12 am)
I too got a letter this week regarding the warranty enhancement notice. I was so happy because I thought Toyota had finally acknowledged the poorly made doors! Nope! Took my vehicle by the dealership yesterday and they said I need the motor and cable (don't really need the motor but you can't purchase one without the other). Total price with labor - $1699!!! I called Toyota and immediately filed a complaint. What a ripoff...I have a 2009. My cable snapped last spring after the door got stuck and would not close. These doors are super heavy and a danger for my 3 kids to manage in our hilly neighborhood. Will be looking for another vehicle...was happy to purchase my first brand new Toyota; will be happier to sell it and go to another brand! Shame on you Toyota!
#724 of 756 Re: Just got the official Recall Notice [potefam5]
Sep 24, 2012 (11:52 am)
Just took my 2005 Sienna to the Toyota Dealer for recall repairs and warranty enhancement repairs, one of which being the REAR DRIVERS SIDE SLIDING DOOR. I too had the cable cut so the door woul function manually. Just received a call that the cables would be replaced at NO CHARGE, however, the motor is NOT COVERED. I asked if the motor and cables function together and how one was covered (the less expensive) and one is not (the most expensive). He tried to explain why, but it sounded like BS to me. I am extremely dissapointed as I think there is a probablity that the screwed up rusted out cable may have caused the motor issues. Maybe its just coincidence that the cable snapped AND the motor is screwed up simultaneously....but odds are that the cable caused the motor malfunction. $1100.00 for PARTS PLUS the HOURLY LABOR RATE. I'd rather open the door manually, thank you very much. DISSAPOINTED! Class Action anyone?
#725 of 756 Re: Just got the official Recall Notice [bethwilliams]
Sep 27, 2012 (11:18 am)
I suggest everyone in your situation tell Toyota goodbye and let them know why you will never buy another Toyota. I had a similar problem with a Lexus transmission with hundreds of failures and Toyota ignored it. $4700 later I sold the car and told Lexus why I was leaving. I have a 2006 Sienna with a door problem. I haven't gone to the dealer yet to see what they say.
#726 of 756 Re: Just got the official Recall Notice [avery1]
Sep 27, 2012 (12:16 pm)
and let them know why you will never buy another Toyota
Yes, that would make us feel good and at least a bit avenged. Two problems with this, a small and a bigger one. It was my impression that the big guys like Toyota couldn't care less about our opinions and even departure. CEOs, for their reasons. Lower managers and common employees, for other reasons. The bigger issue is that changing the brand, you are going to run into the same or similar issues. With even higher probability, if the statistics is any guide.