Last post on May 21, 2013 at 12:42 AM
You are in the Toyota Sienna
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Toyota Sienna, Car Safety, Van
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#699 of 756 The ID TOYOTASUCKS was already taken!
Aug 05, 2012 (6:14 pm)
I had such a great experience with my old Toyota Sienna that I didn't even shop for anything else before I bought my 2008 model...big mistake. Today the 2nd of the two automatic doors failed - $1,700 each to repair. The first time I chose the manual door instead of the automatic door (less than $300) and now whenever I park on a downward incline the manual door doesn't lock open and comes slamming closed - great safety for a family vehicle, right? Toyota is no longer the company they once were and are continuing to limp along on a no longer deserved reputation. I wouldn't take another Toyota if you gave it to me. As soon as I figure out how to file a complaint with the DOT I will do so. When I made my profile in order to post to this website, the ID TOYOTASUCKS was already taken and I had to settle for TOYOTASUCKS2!
#700 of 756 Sienna Warranty "Enhancement" Notice
Aug 08, 2012 (1:38 pm)
I too was told I do NOT qualify for the Warranty Extension for the Sienna sliding doors. (I miss the cutoff by a few months). I had the car in for service on FOUR previous occasions for these door problems but decided NOT to fix them due to the high cost for repair. Now Toyota is saying that if I HAD them fixed they would have reimbursed me.... !!!??? If I had a CRYSTAL BALL I would have had the repairs done, but who knew Toyota would FINALLY FESS UP to a known problem with the doors ! They need to issue a RECALL, not an Warranty extension (which most people do NOT qualify for!) Toyota is showing a lack of integrity.
I will NEVER buy a Toyota again.
#701 of 756 Re: The ID TOYOTASUCKS was already taken! [toyotasucks2]
Aug 10, 2012 (11:20 am)
I COULDN'T HAVE BEEN MORE WRONG IN MY PREVIOUS POSTING! I marched myself into my Toyota dealer today ready to rant about the failed sliding doors only to learn that Toyota has extended the warranty on the doors to 120K miles! Now, this is the type of thing I have always expected from Toyota but had mistakenly thought was a thing of the past. Both doors will be repaired at no cost to me. I couldn't be more satisfied!
#702 of 756 Re: The ID TOYOTASUCKS was already taken! [toyotasucks2]
Aug 11, 2012 (6:24 am)
Yea, that's what I thought until they actually looked at my Sienna and informed me that the part needed to fix my door wasn't covered under the warranty extension. And by the way, they charged me $80 to let me know that. Good luck. I have since traded for a new Explorer
#703 of 756 Payment under warranty extension denied
Aug 14, 2012 (12:42 pm)
I too "experienced this condition". As well as a number of other "conditions", either covered by numerous TSBs or not. When the door stopped opening at all, I took Sienna to the dealer. They first told, no easy solution, prepare to pay $1300 or more, but in a couple of hours a smart tech was able to take the door apart from inside and to fix the problem without changing parts. I paid about $340, and was happy. Now, after receiving the warranty extension letter, I submitted for reimbursement and received a denial letter. I called Toyota and asked for clarifications. Their explanation was that the reimbursement was denied because no parts were ordered. So, I asked, if the tech were stupid and changed the whole thing, it would be OK, but if the tech is smart, I am penalized? They said, yes, we are sorry, but that is how it works.
#704 of 756 We need to band together to be heard
Aug 22, 2012 (2:51 pm)
Please, join the Facebook group "Toyota Sienna Faulty Power Sliding Door" so that we can have strength in numbers. I am beyond frustrated reading the hundreds and hundreds of posts that are just like mine in dealing with their faulty Toyota Sienna Sliding door. If we band together, in one place..we can make a difference. Toyota says that they don't have complaints about the parts that aren't part of the CSP, and that's ridiculous. Please, if you have a problem with your door call Toyota at 1-800-331-4331.
#705 of 756 Toyota sliding door issue
Aug 22, 2012 (3:35 pm)
I did call and got know where. Not even sure they recorded the fact that we called. Also, so frustrated. I will not buy a Toyota again.
Aug 28, 2012 (10:57 am)
Hey guys, I had much of the same experience as you guys, I don't have $2000 to fix my sliding doors and having a new born and 2 lil ones, being able to open my doors with the press of a button really helps, especially since I don't have 3 hands. My local shop told me of a place in Los Angeles that rebuilt my cables. They sent in my old unit and Benson's Auto fixed them for only $350! My mechanic installed it for $100. Now both my sliders work! You can find them at Bensonsautola.wordpress.com!
#707 of 756 Re: got mine fixed! [kuzprincepesa]
Aug 29, 2012 (8:44 pm)
Toyota just extended their warranty on this problem for certain 2004-2007 Siennas. I just received the warranty enhancement last Friday and it's in the shop now being warrantied. There are some catches though.
From the letter..."This warranty extension is for your vehicle's Rear Sliding Door Latch Assemblies and for your Power Sliding Door Cable Assembly for a period of 9 years from the vehicle's date of first use or 120,000 miles, whichever comes first. This offer is limited to your specific Sienna whose VIN is provided above and is subject to the same conditions and exclusions set forth in your Owner's Warranty Information booklet. This coverage is for warranty work performed at an authorized Toyota Dealer only."
There is also some additional information about being reimbursed if you have paid for repairs in the past for the same issue. I wasn't able to find anything at the Toyota website, but found this in the Sienna chat.
#708 of 756 Re: Not Happy [cherane]
Sep 10, 2012 (7:06 pm)
We are very disappointed in our Toyota Sienna (2006) also. Got a recall for the electric sliding door so I took it to the dealership. They refused to repair the doors because they said the hinges were damaged rather than the cable which was supposedly warranted. The paint and rubber is wearing worse by the day. If anyone knows how to get these repaired under recall please let me know.