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Toyota Sienna Sliding Door Problems

756 messages,  Last post on May 21, 2013 at 12:42 AM

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What is this discussion about? Toyota Sienna, Car Safety, Van


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Messages Page 71 of 76

#697 of 756 Lost the letter... can somebody help? by antoinedeux

Aug 03, 2012 (6:39 pm)

Received this letter a few weeks ago, and that was very timely since the cable broke 3 months ago. Unfortunately I lost the letter (ironically the Toyota dealer lost it, it was in the car and vanished...) and I still need it, to claim reimbursement for the expenses occured to un-jam the door when the cable failed. And despite the time spent with the customer service on the phone, they won't send me a duplicate or anything. Can somebody be kind enough to scan this letter and email it to me? Or simply type the paragraph regarding the reimbursement at the bottom, that would be very helpful. Many thanks!
Antoine (Sienna 2004)

#698 of 756 Re: Lost the letter... can somebody help? [antoinedeux] by ckirk

Aug 04, 2012 (11:37 am)

Replying to: antoinedeux (Aug 03, 2012 6:39 pm)
I scanned as PDF, copied and pasted and below is what came up, but I think the section about "If you have previously paid..." is clear at the bottom. Good luck.
 

 
Teei
y.o.Yf product expectations, Toyota would like to advise you o"f an exiension to portions of your Sienna's New Vehicle
Limited Warranty.
Toyota cares about our customers
Toyota has received reports of customer concerns regarding rear sliding doors that gradually become difficult to open or
close in certain 20041o 2007 model year Sienna vehicles.
-
Although the Rear Sliding Door Latch Assemblies and Power Sliding Door Cable Assemblies are covered by Toyota,s
New Vehicle Limited Warianty for 3 years or 36,000 miles (whicheueicomes tiriti *" at Toyota care about your overall
ownership experience. To assure our customers'satisfaction with that ownership eiperience, we are offering an extension
of the warranty coverage {or your vehicle's Rear Sliding Door Latch Assemblies and
powe,
Sliding Door Cable Assembly.
Please see your Toyota dealer for additional details.
ThswarrantyeXtenSionisforyourvehicle,s.RearSlidingoooi1atcrrAssembIies"no
Cable Assembly for a period of 9 years from the vehicle's"date of first use or 12O,O0O miles, whichever comes first.
This offer is limited to your specific Sienna whose VIN is provided above and is subject to the same conditions and
exclusions set forth in your owner's Warranty lnformation booklet. Tnis coverag;l;'f,or warranty work performed at
an authorized Toyota dealer only.
Please note that, as specified in the New Vehicte Limited Warranty, damage incurred from abuse, an accident, theft,
vandalism, or other similar event is not covered by this warranty Extensioh.
What should you do?
It you have not experienced this condition, please insert this tetter into your Sienna,s Owner,s Warranty
lnformation Booktet for future reference.
lf you experience a difficult to operate rear sliding door, please contact any authorized Toyota dealer and make arrange-
ments for diagnosis and, if.covered,
1epair,.9qu:19
repairs for the near'SitJinj ooor r-itcn or the power
Stioing Door
Cable Assembly will be performed at NO CHARGE tor up to s years from the ueiicle's date of first use or 120,000 miles,
whichever occurs first. Please present this notice to the Toyota bealer when you-biing ihe vehicle in toryour appointment.
l1,ll9
Rgar Sli-ding Door Latch Assembly requires reptacement, the repair witl tat<e ipproximately one hour. lf the power ,t,#iq:"::^c,:1,1" f:"t"Tlry:lr'l:sl9nt19emenf the repail *rr ta[e "pp';;i;#r! tow hours; however, dependins Certain 2OO4 to 2007 Model year Sienna Rear Sliding Door Latch Assemblies and Power Sliding Door Cable Assemblies i?il,"t1:-o*:j;: y"^'l ,::fg*,_'l:ly_g:-n_?."::3ry, io make tne vbhicre "uairlor" to;-; i;ft;;;;il;i'i,.;;: We wanted to advise you.of this warranty.extension and provide reimbursement instructions in the event you have incurred expenses for previous repairs to help minimize the inconvenience to you. lf you would like to update yourvehicleownership-orontactinfgrmation, pleasego towww.teyota.eom/ownersupdate, You will need your fult 17-digit Vehicle ldentification Number (vlN) to inpuiirre n-ew"intormation. lf,you have previously paid.for the repair or replacement of the Rear Sliding Door Latch Assembly and/or the power Sliding Door Cable Assembly and/or the Motor and Power Sliding Door bable Assembly to address the covered condition, please mail a copy of your repair order, proof-of-paymentl and proof-of-ownership to the following address for reimbursement consideraiion: - Toyota Motor Sales, U.S.A., lnc., Toyota Customer Experience, WC10 19001 South Western Avenue, Torrance, CA 90509 lnclude your name, address, and telephone number(s) in your request. Please allow 6 to g weeks to process your request. We have sent this notice in the interest of your continued satisfaction with our products. Sincerely, TOYOTA MOTOR SALES, U.S.A., INC.

#699 of 756 The ID TOYOTASUCKS was already taken! by toyotasucks2

Aug 05, 2012 (6:14 pm)

I had such a great experience with my old Toyota Sienna that I didn't even shop for anything else before I bought my 2008 model...big mistake. Today the 2nd of the two automatic doors failed - $1,700 each to repair. The first time I chose the manual door instead of the automatic door (less than $300) and now whenever I park on a downward incline the manual door doesn't lock open and comes slamming closed - great safety for a family vehicle, right? Toyota is no longer the company they once were and are continuing to limp along on a no longer deserved reputation. I wouldn't take another Toyota if you gave it to me. As soon as I figure out how to file a complaint with the DOT I will do so. When I made my profile in order to post to this website, the ID TOYOTASUCKS was already taken and I had to settle for TOYOTASUCKS2!

#700 of 756 Sienna Warranty "Enhancement" Notice by toyotasucks4

Aug 08, 2012 (1:38 pm)

I too was told I do NOT qualify for the Warranty Extension for the Sienna sliding doors. (I miss the cutoff by a few months). I had the car in for service on FOUR previous occasions for these door problems but decided NOT to fix them due to the high cost for repair. Now Toyota is saying that if I HAD them fixed they would have reimbursed me.... !!!??? If I had a CRYSTAL BALL I would have had the repairs done, but who knew Toyota would FINALLY FESS UP to a known problem with the doors ! They need to issue a RECALL, not an Warranty extension (which most people do NOT qualify for!) Toyota is showing a lack of integrity.
I will NEVER buy a Toyota again.

#701 of 756 Re: The ID TOYOTASUCKS was already taken! [toyotasucks2] by toyotasucks2

Aug 10, 2012 (11:20 am)

Replying to: toyotasucks2 (Aug 05, 2012 6:14 pm)
I COULDN'T HAVE BEEN MORE WRONG IN MY PREVIOUS POSTING! I marched myself into my Toyota dealer today ready to rant about the failed sliding doors only to learn that Toyota has extended the warranty on the doors to 120K miles! Now, this is the type of thing I have always expected from Toyota but had mistakenly thought was a thing of the past. Both doors will be repaired at no cost to me. I couldn't be more satisfied!

#702 of 756 Re: The ID TOYOTASUCKS was already taken! [toyotasucks2] by larz5

Aug 11, 2012 (6:24 am)

Replying to: toyotasucks2 (Aug 10, 2012 11:20 am)
Yea, that's what I thought until they actually looked at my Sienna and informed me that the part needed to fix my door wasn't covered under the warranty extension. And by the way, they charged me $80 to let me know that. Good luck. I have since traded for a new Explorer

#703 of 756 Payment under warranty extension denied by victor23

Aug 14, 2012 (12:42 pm)

I too "experienced this condition". As well as a number of other "conditions", either covered by numerous TSBs or not. When the door stopped opening at all, I took Sienna to the dealer. They first told, no easy solution, prepare to pay $1300 or more, but in a couple of hours a smart tech was able to take the door apart from inside and to fix the problem without changing parts. I paid about $340, and was happy. Now, after receiving the warranty extension letter, I submitted for reimbursement and received a denial letter. I called Toyota and asked for clarifications. Their explanation was that the reimbursement was denied because no parts were ordered. So, I asked, if the tech were stupid and changed the whole thing, it would be OK, but if the tech is smart, I am penalized? They said, yes, we are sorry, but that is how it works.

#704 of 756 We need to band together to be heard by harperm

Aug 22, 2012 (2:51 pm)

Please, join the Facebook group "Toyota Sienna Faulty Power Sliding Door" so that we can have strength in numbers. I am beyond frustrated reading the hundreds and hundreds of posts that are just like mine in dealing with their faulty Toyota Sienna Sliding door. If we band together, in one place..we can make a difference. Toyota says that they don't have complaints about the parts that aren't part of the CSP, and that's ridiculous. Please, if you have a problem with your door call Toyota at 1-800-331-4331.

#705 of 756 Toyota sliding door issue by slyons

Aug 22, 2012 (3:35 pm)

I did call and got know where. Not even sure they recorded the fact that we called. Also, so frustrated. I will not buy a Toyota again.

#706 of 756 got mine fixed! by kuzprincepesa

Aug 28, 2012 (10:57 am)

Hey guys, I had much of the same experience as you guys, I don't have $2000 to fix my sliding doors and having a new born and 2 lil ones, being able to open my doors with the press of a button really helps, especially since I don't have 3 hands. My local shop told me of a place in Los Angeles that rebuilt my cables. They sent in my old unit and Benson's Auto fixed them for only $350! My mechanic installed it for $100. Now both my sliders work! You can find them at Bensonsautola.wordpress.com!

Messages Page 71 of 76

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