Last post on Dec 06, 2013 at 4:15 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#686 of 776 Re: no luck with door recall [slyons]
Jul 04, 2012 (2:17 pm)
Same here.. brought my sienna to the toyota dealer and told them the cable of the door is bad, the rubber cover is ripping apart. Before this at around 45000 miles brought it to the dealer about the door not shutting correctly, they told us it will cost us 2000 dollars because the warranty is over. We took it to a independent repair shop, they fix the hatch that connect the door. The problem is fix.
Now the rubber is ripping apart, they said it is over 120000.. we are only over by 3000 miles. When i was there , the service guy said our car is not under recall. I ask him how do they determine which Van to recall. He said it is all issue by the manufacturer by the vin number . It is just BS.. They just delay the extension until most of the earlier sienna ran more than 120000 and justifying their recall/extension "policy". And the dealer is also denying i took the car to them when we have the problem. They just said they do not have the record... So f**King convinence. I really really hate toyota.. they are bunch of crooks....
#687 of 776 Re: caroftheday [midad]
Jul 04, 2012 (6:25 pm)
This is the way my door went on my 2004 Sienna. The problem was caused by the failure of the covering on the wire that the door travels on. As the wire covering unravels it jams in the pulleys etc then the motor burns out etc.
When I noticed this is was too late but I managed to free the door enough to use it manually using penetrating oil.
#688 of 776 Re: caroftheday [midad]
Jul 05, 2012 (3:49 am)
I think it should cover under extended warrantee. I would call to local toyota dealership and find out from them. Their extended warrantee on sliding door cover 9 years and/or 120K miles, which ever come first. Good Luck!
#689 of 776 Re: Not Happy [mugsisme]
Jul 08, 2012 (2:47 pm)
That's exactly what the headquater in Ontario told me! I paid the bill myself. Now there is a huge crank noise at the driver door whenever I open or close it. It is said to be related to the weld of the door between the two hinges. Not know how to do, probably another $2500 (estimate from the expert) to replace the door! What a buy I made!
#690 of 776 Re: Not Happy [yifang]
Jul 08, 2012 (4:45 pm)
Mine was covered to repair drivers door by Toyota. I have a 2006 xle. I got a letter through the mail took my van to the dealers with them giving me a rental and repair at no cost.
now, my sliding door is another matter.
I'm ready to let my van go for sale...sick of this and I only have around 35,000 miles.
#691 of 776 Re: Not Happy [yifang]
Jul 09, 2012 (8:35 pm)
My Sienna drivers door made the same sound at around 40,000 miles and a recall came out about the same time. It was fully covered. My RAV4 (also 2004) had a similar broken weld at the back door at 7,000 miles and I was told "doors falling off" is not one of the 500,000 things covered by warrenty, but I was welcome to look through is fat book of warrenty items if I didn't believe him. A week later, the dealer fixed it. Both vehicles have about 130,000 miles on them now and except for door issues, I am happy with both.
#692 of 776 Passenger sliding door actuator
Jul 13, 2012 (11:44 am)
Wish me luck on Monday. I have a 2004 Sienna XLE with 188,500 miles. I have NOT received a letter yet from Toyota re: CSP for "Extension of Warranty Coverage for Rear Sliding Door Latch Assembly" and "Extension of Warranty Coverage for Power Sliding Door Cable Assembly." The passenger sliding door lock actuator failed in March 2010. At that time I was given a verbal quote of about $1500 to repair unless I paid for the diagnostic up front. Given that the door operates manually if you "hang" on the door handle for about 2 seconds, the stealership is assuming that yes, the issue is with the actuator and repair is NOT COVERED under this CSP.
The draft CSP letter that I have is for the "Rear Sliding Door Latch Assemblies". Why wouldn't the actuator be included in this? I have a feeling that I will be paying a several hundred dollar diagnostic fee and that they will tell me, like they have told others, that the door lock actuator is not covered. I do not want to pay $1000 for a $10 part plus labor.
#693 of 776 Re: Passenger sliding door actuator [easyas123]
Jul 18, 2012 (10:24 am)
I received the warranty enhancement letter on 07/16/12. The letter is titled Certain 2004 to 2007 Model Year Sienna Rear Sliding Door Latch Assemblies and Power Sliding Door Cable Assemblies Warranty Enhancement Notice.
Purchased new 2004 XLE Limited: May 2003. Mileage: 220K+
The driver side (L) door stopped opening and closing a long time ago, at least 2 years ago, maybe longer. After about 1 week of operating in manually it got stuck in the open position! The dealer (Miller Toyota in Culver City, CA) told me cost would be around $1500 and recommended I let them fix both sides. I didn't have $1500 so I cut the cable and now the door operates just fine manually. Funny thing: when I push the automatic button I can hear the motor working, so the problem was clearly the tangled up / seized up cable.
I'm about 2 months beyond the 9 years and well past the 120K miles of the enhanced warranty. I have zero expectation Toyota will do anything for me. I base that on my previous experience with them and their refusal to help me with problems it turns out they knew about for a long time but kept secret, such as:
Laser cruise control failures / alignment issues ($700). Not repaired.
Electric seat heater element failures: replace with new design: $750 each (x2). Not repaired.
HID headlights attracting moisture resulting in control unit failure: replace with same design: $1000 each (x2). Not repaired.
Rear hatch lift failure: This one they fixed AFTER I reported to NTSA and other agencies.
I paid $35K for an XLE Limited and ended up with the same features as the $17k base model. All this happened just outside the 3 year / 36K warranty period except for the rear hatch, which was just outside the years but well outside the mileage.
#694 of 776 Re: Customer Support Program for Power Door Failures [nana1427]
Jul 18, 2012 (1:10 pm)
I would very much appreciate whatever you have in writing about this failure.
This has happened to us and the dealer is asking for $1600. I would like something in writing about the warranty extension we can show the Toyota dealer here.
Thanks so much.
#695 of 776 Re: no luck with door recall [slyons]
Jul 21, 2012 (7:16 am)
Received the enhanced warranty notice 7/17/12; car was purchased 5/17/03. 2 months OUTSIDE the enhanced warranty period. Toyota refuses to honor the enhanced warranty, only 75,000 on car. Door originally failed in 2008 and we reported to Toyota in 1/09. Curious to see if anyone had any luck with getting Toyota to honor outside of the 9 years. These vans went on sale in March of 2003.