Last post on Dec 06, 2013 at 4:15 PM
You are in the Toyota Sienna
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Toyota Sienna, Car Safety, Van
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#682 of 776 Re: no luck with door recall [kcram]
Jun 29, 2012 (7:19 am)
Thank you kcram.
When I went to the Toyota service center to pick it up yesterday I learned that the Date of First Use (DOFU) was 4/18/2003 for our '04 Sienna. So, we aren't eligible for the extended warranty because it's been > 9 years since the DOFU.
However, in '09 I went to a Toyota service center and had an estimate done for fixing the sliding door. That shows record (which the Toyota Customer Support can see in the records for the VIN) of the problem long before the 9 year warranty expiration. So, I've opened a case by calling the Toyota Customer Experience # to find out if we can possibly receive some remuneration for the door under this extended warranty. We'll see how it turns out. . .
#683 of 776 Re: no luck with door recall [bdub3]
Jun 29, 2012 (7:24 pm)
We also have a Sienna that we purchased in May 2003. We got the service enhancement warranty yesterday and went to the dealership today. We are a month shy of the 9 year requirement with 90,000 miles on the Van.
I had taken it in to our dealership when the cable on the door broke and got a estimate. We called corporate and they said that they do not see a estimate being given. Of course we have not been able to find the est that we received. Corporate did indicate that alot of people have been calling and that the 9 year warranty may change. I am very disappointed with Toyota. our cable borke at 38,000 miles and when we took it in that is when they told us it was not cover the first time. Then now a month out it is still not covered. I did not buy there ext warranty because that had such a good quality of work. Boy were we wrong. I am not done yet though because it is a faulty workman ship or engineering on Toyota's fault. I would love to hear what your final outcome is. My husband and I feel like that sent us this enhancement warrant late so that they would not have to pay to fix our vehicle. I have seen post on here from people who have had there's fix back in April and May.
#684 of 776 Re: caroftheday [jrmac]
Jul 02, 2012 (5:22 am)
Well, 1 ˝ year ago I did this job, like I said I read a lot of material on this matter. I don’t remember any a specific web site but I remember one thing, the article was keep saying “check the actuator” because it was related to my door’s symptoms. The door was stop working from inside two buttons, one button on the sealing beside garage button and other from the side panel close to passenger seat. My door was not stuck anywhere after I put together everything. I hope I answer your question. Good luck.
#685 of 776 Re: caroftheday [caroftheday]
Jul 04, 2012 (9:36 am)
We have a 2006 Toyota sienna with 85,000 miles on it; we are the second owner. Last year we started having problems with our automatic sliding door with both the buttons inside the van and our key chain remotes-when we push the buttons, the door makes its normal sound and tries to move but can't. Track is clear and nothing is visibly wrong. We have received nothing on the enhancement warranty . . . Would this be eligible under it?
Thanks so much for any help/advice!
#686 of 776 Re: no luck with door recall [slyons]
Jul 04, 2012 (2:17 pm)
Same here.. brought my sienna to the toyota dealer and told them the cable of the door is bad, the rubber cover is ripping apart. Before this at around 45000 miles brought it to the dealer about the door not shutting correctly, they told us it will cost us 2000 dollars because the warranty is over. We took it to a independent repair shop, they fix the hatch that connect the door. The problem is fix.
Now the rubber is ripping apart, they said it is over 120000.. we are only over by 3000 miles. When i was there , the service guy said our car is not under recall. I ask him how do they determine which Van to recall. He said it is all issue by the manufacturer by the vin number . It is just BS.. They just delay the extension until most of the earlier sienna ran more than 120000 and justifying their recall/extension "policy". And the dealer is also denying i took the car to them when we have the problem. They just said they do not have the record... So f**King convinence. I really really hate toyota.. they are bunch of crooks....
#687 of 776 Re: caroftheday [midad]
Jul 04, 2012 (6:25 pm)
This is the way my door went on my 2004 Sienna. The problem was caused by the failure of the covering on the wire that the door travels on. As the wire covering unravels it jams in the pulleys etc then the motor burns out etc.
When I noticed this is was too late but I managed to free the door enough to use it manually using penetrating oil.
#688 of 776 Re: caroftheday [midad]
Jul 05, 2012 (3:49 am)
I think it should cover under extended warrantee. I would call to local toyota dealership and find out from them. Their extended warrantee on sliding door cover 9 years and/or 120K miles, which ever come first. Good Luck!
#689 of 776 Re: Not Happy [mugsisme]
Jul 08, 2012 (2:47 pm)
That's exactly what the headquater in Ontario told me! I paid the bill myself. Now there is a huge crank noise at the driver door whenever I open or close it. It is said to be related to the weld of the door between the two hinges. Not know how to do, probably another $2500 (estimate from the expert) to replace the door! What a buy I made!
#690 of 776 Re: Not Happy [yifang]
Jul 08, 2012 (4:45 pm)
Mine was covered to repair drivers door by Toyota. I have a 2006 xle. I got a letter through the mail took my van to the dealers with them giving me a rental and repair at no cost.
now, my sliding door is another matter.
I'm ready to let my van go for sale...sick of this and I only have around 35,000 miles.
#691 of 776 Re: Not Happy [yifang]
Jul 09, 2012 (8:35 pm)
My Sienna drivers door made the same sound at around 40,000 miles and a recall came out about the same time. It was fully covered. My RAV4 (also 2004) had a similar broken weld at the back door at 7,000 miles and I was told "doors falling off" is not one of the 500,000 things covered by warrenty, but I was welcome to look through is fat book of warrenty items if I didn't believe him. A week later, the dealer fixed it. Both vehicles have about 130,000 miles on them now and except for door issues, I am happy with both.