Last post on Dec 06, 2013 at 4:15 PM
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Toyota Sienna, Car Safety, Van
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Jun 27, 2012 (6:16 am)
Question for somebody or anybody: I have 2006 Toyota Sienna with 77K miles now. My vanís power sliding door stopped working about 1 1/2 year ago on 55K miles. Toyota dealer told me it will cost me $1500 to $2000 to fix it and that Toyota wonít cover this cost. Then I started researching and reading books on how to fix this problem myself. After a strong understanding, I started working on it and after 5 hours I was successful in fixing the problem. Today my vanís door works beautifully.
Recently, I found out Toyota is offering extended warranty on these door problems and they are ready to reimburse parts / labor cost associated to fixing these problems. When I contacted Toyota and asked them to reimburse me for my cost of part and labor, they reimbursed me for the part I purchased but denied to pay me for any labor cost. They said they would only reimburse labor cost from a Toyota dealer or any individual mechanic shop. They asked me for an invoice, like I mentioned I had fixed the door myself, I donít have any invoice from a mechanic shop. So my question is, should I sue Toyota in Ďsmall claim courtí for not reimbursing me for my labor and inconvenience and if I do sue them what kind of result is expected? Please note again, they are ready to reimburse me if I had got the work done from any mechanic shop or Toyota dealer but they donít want to pay me because I fix it myself. Waiting for your respond. Thank you.
#677 of 776 Re: caroftheday [caroftheday]
Jun 27, 2012 (6:23 am)
So, how did you fix it?
#678 of 776 Re: no luck with door recall [larz5]
Jun 28, 2012 (2:01 pm)
We took our '04 Sienna to the Toyota dealership's service center today. It has 119,000 miles on it. We were told that it was not covered under this warranty extension because the warranty coverage ceases at 9 years after delivery date, or 120,000 miles (whichever comes first). They said that it's been longer than 9 years since delivery date so it's not covered. We are not the original owner. How do we tell when "delivery date" was?
I think that carfax.com can only tell you the year (not month and day) a vehicle was purchased (assuming they have record of it). I don't want to pay for a carfax report without knowing for sure that there's not a better way of knowing.
I do plan on asking the dealership when I pick the car up what they've determined the delivery date for our car to be.
#679 of 776 Re: no luck with door recall [bdub3]
by KCRam@Edmunds HOST
Jun 28, 2012 (4:58 pm)
The manufacturer always knows the original in-service date because dealers are required to report their new-vehicle sales to the manufacturer. That information is entered in the Toyota computer system that any Toyota dealer can retrieve via VIN.
kcram - Pickups/Wagons/Vans+Minivans Host
#680 of 776 Re: caroftheday [mugsisme]
Jun 29, 2012 (5:52 am)
Long story short by reading books and searching on the internet, I open the sliding door panel then inside there was a motor assembly, with motor assembly there was a actuator, that part was dead. I replaced that part after that my door start working. But it was long job and need good attention on every step.
#681 of 776 Re: caroftheday [caroftheday]
Jun 29, 2012 (6:37 am)
Being a handy guy, I would like to know what book you read on this and what websites you went to. Also, can you tell me if your door was stuck shut when you removed the inside panel? If so, how did you do that? Thank you. My concerns are simply from a safety perspective. Not having that door operable is a concern.
#682 of 776 Re: no luck with door recall [kcram]
Jun 29, 2012 (7:19 am)
Thank you kcram.
When I went to the Toyota service center to pick it up yesterday I learned that the Date of First Use (DOFU) was 4/18/2003 for our '04 Sienna. So, we aren't eligible for the extended warranty because it's been > 9 years since the DOFU.
However, in '09 I went to a Toyota service center and had an estimate done for fixing the sliding door. That shows record (which the Toyota Customer Support can see in the records for the VIN) of the problem long before the 9 year warranty expiration. So, I've opened a case by calling the Toyota Customer Experience # to find out if we can possibly receive some remuneration for the door under this extended warranty. We'll see how it turns out. . .
#683 of 776 Re: no luck with door recall [bdub3]
Jun 29, 2012 (7:24 pm)
We also have a Sienna that we purchased in May 2003. We got the service enhancement warranty yesterday and went to the dealership today. We are a month shy of the 9 year requirement with 90,000 miles on the Van.
I had taken it in to our dealership when the cable on the door broke and got a estimate. We called corporate and they said that they do not see a estimate being given. Of course we have not been able to find the est that we received. Corporate did indicate that alot of people have been calling and that the 9 year warranty may change. I am very disappointed with Toyota. our cable borke at 38,000 miles and when we took it in that is when they told us it was not cover the first time. Then now a month out it is still not covered. I did not buy there ext warranty because that had such a good quality of work. Boy were we wrong. I am not done yet though because it is a faulty workman ship or engineering on Toyota's fault. I would love to hear what your final outcome is. My husband and I feel like that sent us this enhancement warrant late so that they would not have to pay to fix our vehicle. I have seen post on here from people who have had there's fix back in April and May.
#684 of 776 Re: caroftheday [jrmac]
Jul 02, 2012 (5:22 am)
Well, 1 Ĺ year ago I did this job, like I said I read a lot of material on this matter. I donít remember any a specific web site but I remember one thing, the article was keep saying ďcheck the actuatorĒ because it was related to my doorís symptoms. The door was stop working from inside two buttons, one button on the sealing beside garage button and other from the side panel close to passenger seat. My door was not stuck anywhere after I put together everything. I hope I answer your question. Good luck.
#685 of 776 Re: caroftheday [caroftheday]
Jul 04, 2012 (9:36 am)
We have a 2006 Toyota sienna with 85,000 miles on it; we are the second owner. Last year we started having problems with our automatic sliding door with both the buttons inside the van and our key chain remotes-when we push the buttons, the door makes its normal sound and tries to move but can't. Track is clear and nothing is visibly wrong. We have received nothing on the enhancement warranty . . . Would this be eligible under it?
Thanks so much for any help/advice!