Last post on Dec 06, 2013 at 4:15 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Jun 13, 2012 (5:18 am)
I have a 2004 Sienna, and both doors stopped operating properly several years ago, after the original warranty expired. The drivers side non power door stopped locking or unlocking with the fob, and then the passenger power sliding door stopped opening or closing with the fob. I was real excited after getting this letter from Toyota. Took it in yesterday and they said both doors fail to meet the requirements for the warranty enhancement. They want $647.50 and $458.00 to fix the doors. What I don't understand is what this warranty extension actually covers? Seems like they are playing games. The letters says it covers "Power Sliding Door Cable Assembly", but the estimate calls it "Motor Assembly" My wife called Toyota to complain, and they took all of our information and gave us a case #, but said they would not do anything, we are out of luck. Seems pretty unfair. I only have 70k miles on this 2004 and have suffered for 3-5 years with these bad doors. Anybody have any ideas or suggestions on how to get Toyota to fix these? Thanks.
#674 of 776 Re: Not Happy [mugsisme]
Jun 13, 2012 (7:22 am)
I only have thrity one thousand miles and since 17,000 miles I'v e had no sliding door. I'm seventy years old and no kids, none other in my 06 XLE. I've bought new toyotas since 1990......guess they don't give a smell today. I cannot even sell it for a decent price due to this situation. also I spilled coke on the drivers side and it ate throeugh the carpet, couldn't get to it due to this dam door.
#675 of 776 Re: Not Happy [cherane]
Jun 14, 2012 (6:00 pm)
WE FIXED OUR DOOR (!!!!) and hope this might help others: From inside the car, my partner (stronger than me) gave the door a good hard whack toward the back edge, and it cleared the jam.
I guess there could be other issues, but this worked for us. Good luck.
Jun 27, 2012 (6:16 am)
Question for somebody or anybody: I have 2006 Toyota Sienna with 77K miles now. My vanís power sliding door stopped working about 1 1/2 year ago on 55K miles. Toyota dealer told me it will cost me $1500 to $2000 to fix it and that Toyota wonít cover this cost. Then I started researching and reading books on how to fix this problem myself. After a strong understanding, I started working on it and after 5 hours I was successful in fixing the problem. Today my vanís door works beautifully.
Recently, I found out Toyota is offering extended warranty on these door problems and they are ready to reimburse parts / labor cost associated to fixing these problems. When I contacted Toyota and asked them to reimburse me for my cost of part and labor, they reimbursed me for the part I purchased but denied to pay me for any labor cost. They said they would only reimburse labor cost from a Toyota dealer or any individual mechanic shop. They asked me for an invoice, like I mentioned I had fixed the door myself, I donít have any invoice from a mechanic shop. So my question is, should I sue Toyota in Ďsmall claim courtí for not reimbursing me for my labor and inconvenience and if I do sue them what kind of result is expected? Please note again, they are ready to reimburse me if I had got the work done from any mechanic shop or Toyota dealer but they donít want to pay me because I fix it myself. Waiting for your respond. Thank you.
#677 of 776 Re: caroftheday [caroftheday]
Jun 27, 2012 (6:23 am)
So, how did you fix it?
#678 of 776 Re: no luck with door recall [larz5]
Jun 28, 2012 (2:01 pm)
We took our '04 Sienna to the Toyota dealership's service center today. It has 119,000 miles on it. We were told that it was not covered under this warranty extension because the warranty coverage ceases at 9 years after delivery date, or 120,000 miles (whichever comes first). They said that it's been longer than 9 years since delivery date so it's not covered. We are not the original owner. How do we tell when "delivery date" was?
I think that carfax.com can only tell you the year (not month and day) a vehicle was purchased (assuming they have record of it). I don't want to pay for a carfax report without knowing for sure that there's not a better way of knowing.
I do plan on asking the dealership when I pick the car up what they've determined the delivery date for our car to be.
#679 of 776 Re: no luck with door recall [bdub3]
by KCRam@Edmunds HOST
Jun 28, 2012 (4:58 pm)
The manufacturer always knows the original in-service date because dealers are required to report their new-vehicle sales to the manufacturer. That information is entered in the Toyota computer system that any Toyota dealer can retrieve via VIN.
kcram - Pickups/Wagons/Vans+Minivans Host
#680 of 776 Re: caroftheday [mugsisme]
Jun 29, 2012 (5:52 am)
Long story short by reading books and searching on the internet, I open the sliding door panel then inside there was a motor assembly, with motor assembly there was a actuator, that part was dead. I replaced that part after that my door start working. But it was long job and need good attention on every step.
#681 of 776 Re: caroftheday [caroftheday]
Jun 29, 2012 (6:37 am)
Being a handy guy, I would like to know what book you read on this and what websites you went to. Also, can you tell me if your door was stuck shut when you removed the inside panel? If so, how did you do that? Thank you. My concerns are simply from a safety perspective. Not having that door operable is a concern.
#682 of 776 Re: no luck with door recall [kcram]
Jun 29, 2012 (7:19 am)
Thank you kcram.
When I went to the Toyota service center to pick it up yesterday I learned that the Date of First Use (DOFU) was 4/18/2003 for our '04 Sienna. So, we aren't eligible for the extended warranty because it's been > 9 years since the DOFU.
However, in '09 I went to a Toyota service center and had an estimate done for fixing the sliding door. That shows record (which the Toyota Customer Support can see in the records for the VIN) of the problem long before the 9 year warranty expiration. So, I've opened a case by calling the Toyota Customer Experience # to find out if we can possibly receive some remuneration for the door under this extended warranty. We'll see how it turns out. . .