Last post on Dec 06, 2013 at 4:15 PM
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Toyota Sienna, Car Safety, Van
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#655 of 776 Re: Customer Support Program for Power Door Failures [fibber2]
Apr 28, 2012 (3:06 pm)
I have advised people to contact Toyota about their sliding door problem for years. I am happy to say it has paid off!!!!!! My Toyota dealer in Hagerstown, Maryland emailed me and told me that Toyota has extended the warranty on certain 2004 to 2010 model year Siennas. Toyota is offering a Warranty Coverage Extension (CPS) for rear door latch assemblies and power sliding doors for a period of 9 years from the vehicle`s first use of 120,000 miles, whichever comes first. This warranty extension will also provide coverage for the power sliding door cable assembly on certain 2004 to 2007.
This dealership states they will perform a complete inspection AT ABSOLUTELY NO CHARGE, AND NO CHARGE FOR REPAIRS!!!
I am so happy to share this news, I plan to make an appointment to get my door repaired this week. The dealership said I will have to leave the van overnight and get it the next day, it is quite involved to repair.
Hope this helps and gets the free repair you deserve!!
#656 of 776 Re: Customer Support Program for Power Door Failures [nana1427]
Apr 28, 2012 (4:58 pm)
Great! Sounds like some of the dealers are starting to act on the advanced information. Letters to owners of record should also be mailed shortly.
#657 of 776 Toyota still not taking responsibility for sliding door problems
Apr 30, 2012 (1:49 pm)
I have a 2004 Sienna (purchased 4/2/03) with 109K miles on it. The sliding door has been a problem for at least a year. I initially took it to my regular mechanic thinking it was a simple tightening of a bolt. He couldn't fix it and advised taking it to the dealer, but I have his invoice documenting the problem at 99K miles. I waited until I needed an oil change and went this week. I learned that the repair, involving actuators, cables, and latches like everyone else, costs $1167 in parts plus $1069 in labor!!!!!! And it WOULD be covered under the extended warranty but I was 13 days past the 9 year mark. It doesn't matter that I am still under 120K miles. The corporate office said they would take care of the parts but I still have to suck up $1069 in labor and taxes for a door that they know is faulty. I preordered the first of the newer model Siennas, sight unseen, and I have had so many recall repairs done, as Toyota worked out the kinks on the new line. But we stayed loyal and bought a Prius too. Now I really feel betrayed. SHAME on Toyota!
#659 of 776 Re: Customer Support Program for Power Door Failures [nana1427]
May 06, 2012 (6:08 pm)
Can you get a service bulletin number or any reference number on the Toyota communique to dealers? I am about to contact my service adviser at the dealership and it would be great to be 'armed' with the info. Currently have my 2006 Sienna with passenger sliding door not sliding closed - have to manually get out and haul it shut...motor works - but it sticks and refuses to shut.
May 07, 2012 (7:18 am)
I just called my Toyota dealer and spoke to the service manager. He said that they have received no advance notice about a recall and gave me toyotas number. No help at all. Anyone have a ref # or something that I can provide to them? Thanks.
#661 of 776 Re: no luck with door recall [skygreencastle]
May 07, 2012 (7:35 am)
Unbelievable! Just called a different dealer and they verified this information!!! Scheduled my repair and they said it will be free of charge! Happy dance!!!!
#662 of 776 Re: no luck with door recall [skygreencastle]
May 07, 2012 (7:37 am)
Please keep us posted on how the repair goes.
#663 of 776 warranty extension for faulty sliding doors on 04 sienna
May 08, 2012 (12:18 pm)
Hi fellow frustrated Sienna owners,
Wow! Toyota is finally taking responsibility! Never thought I'd see the day. This has been a thorn in my side for a very long time. Anyone know if this courtesy is being extended north of the border. I'm in Nova Scotia and the climate here combined with the salt, as a result of living on the Atlantic's doorstep, has only exacerbated the corrosion issue connected with the door latch assembly failing. We have had the doors both fixed once already and now they have seized again and have been that way for about 2 years now. So far I can't seem to find any such warranty extension on the net from Toyota Canada. If anyone knows anything I would greatly appreciate the heads up.
#664 of 776 Sienna Door Issues
May 10, 2012 (4:26 am)
I have had "everything" replaced for the passenger side door at a cost of $950.00, after the door wouldn't shut and would randomly pop open, from not latching. Now the driver's side door is doing the same thing, except now the cost is $2900.00. I was going around a corner, and without any warning, the door came open. It took my husband 2 hours just to get it closed, only to have it pop open again. He finally disconnected the battery so the battery doesn't go dead. This is without a doubt a safety issue that should be addressed.