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Toyota Sienna Sliding Door Problems

756 messages,  Last post on May 21, 2013 at 12:42 AM

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Messages Page 67 of 77

#652 of 756 Re: Door issue - I need a Reality Check - 'Controller' ? [ateixeira] by pinvest

Apr 06, 2012 (4:38 pm)

Replying to: ateixeira (Mar 12, 2012 8:41 am)
The problem could also come from the weather. I have a sienna which has given me the same problem. I noticed that htis would happen only during cold days. So I decided to clean the rails and use grease that will not clutter with the cold. The first thing to do is clean the rails top and bottom with a degreaser. If this works, use liquid grease, but like I said make sure it does not becomes hard during winter or cold days. I fixed the isssue doing the above. Good luck.

#653 of 756 please help!!: Toyota Sienna slide door problem post body shop by ruthz

Apr 06, 2012 (1:34 pm)

Here is my whole story:
1) June, 08: My 2008 Sienna had small car wreck. Left Slide door damaged but no problem to open/close either manuallly or automaticaly.
2) Sep, 08: I took to Body Shop which was recommended by insurance. Slide door outer body change.
3) Slide door control start having problem since then. Sometime open a little bit then stop; some time open all the way but not close; some time open and close but not fully close. I took my car back forth to body shop about 5 to 6 times from 2008 to 2010. 3rd time I took back at Summer 2009, they change "whole control thing" inside the slide door. (I don't remember what part they change exactly. But now they told me they change "wire harness". They didn't file to auto insurance for this change and they never gave me any documentation each time I took my car back to them. I hate my neglect for never request any further document every time I took back because the manager is very nice and cooperate and I thought he should have record in their system...Now I think they may feel guilty therefore they didn't give me any paper work, even the extra parts change and have not report any those problems to auto insurance and rather to paid the extra cost by themselves.)
4) Since they change this parts, my slide door still have same problem twice. The last time I took my car back is one year after they change the control part. 2011 is the first year I had not send my car back to them. I thought they fixed the problem eventually. But I am wrong. Three weeks ago, I took my daughter for dental appointment. I parked my car and click my remote control, the slide door start to open normally for a half then all a sudden sliding all the way to the end like loose control. It unable to close anymore. But when I click my remote, I still can hear motor sound and I have no problem to manually close it.
5) I call body shop right way like before and was noted the manager is new. I told her all my story but she can not find any my information. So I bring my original paper work to her and heard their computer system totally changed and she even don't have my record at all. So she make a copy of my paper and took my car to inside to check. In less than 10 mins, she came back to me and said the CABLE MOTOR ASSEMBLY is broken and need be change. And that the same time, I saw a broken metal wire appeared under my rear window. The wire is still like fresh brand new stainless steel and no any sign of wear and tear. and the broken ends like force broken either by high tension or pinched something. And when I check closely, the black plastic wrap around broken wire are all cracked. The new manager said Moter Cable Assembly is normal wear and tear parts and nothing relate to their work.
I doubt Moter Cable Assembly has problem because a) When I click remote or button in the car, I still can hear the motor sound. b) how can they tell Cable Moter Assembly broken in less than 10 mins without uninstall anything. c) I can see the wire is broken. For me, It sounds like only need replace wire. Can they just change wire to save my money.
I truly believe this problem is strong relate to the body shop never appropately install my slide door. Every time I took back they make some change. I believe the wire must be pinched for so long and all the sudden broken.
 
6) I complain to insurance, but they said the door was changed since 08 and they had no any record show the control have problem since the door was changed. My milage is 66,000. So they conclude it is normal wear and tear and I need pay full by myself.
 
7) I check with Toyota dealer and tell them I will take my car to them full check just want them show me the problem honestly and tell me if related to inappropate installation or some thing wrong. they refuse since they don't want to involve any investigate.
 
8) When I had my oil change last week, the tech told me it is CABLE MOTER ASSEMBLY problem too. He just take a quick glance. We can see the wire is broken visibly, why it is cable moter asesmbly whole thing problem. Only the part need $1300 not include labor. Is it possible only change wire?My God!
 
I am so upset and angry. I need fight for rightous. This slide door always have problem since they install/uninstall so many times. Other slide door have no any problem at all. Further more, I don't believe 66,000 miles suppose have normal tear and wear for Slide door. That tear and wear is because this poor slide door being manipulate too many times by body shop. They need at least take some responsiblity. Please help. will Any advices and suggestions, no matter technical or how to fight, are deeply appreciate. thank you very very much!!

#654 of 756 Customer Support Program for Power Door Failures by fibber2

Apr 28, 2012 (8:40 am)

Word from someone who has access to Toyota TIS reports that dealers are receiving advanced notification about a new warranty extension on door motors / cable assemblies and the door latch motor assembly. It should be public shortly, or go annoy your service manager by asking directly. Refunds for past repairs may also be included.

#655 of 756 Re: Customer Support Program for Power Door Failures [fibber2] by nana1427

Apr 28, 2012 (4:06 pm)

Replying to: fibber2 (Apr 28, 2012 8:40 am)
I have advised people to contact Toyota about their sliding door problem for years. I am happy to say it has paid off!!!!!! My Toyota dealer in Hagerstown, Maryland emailed me and told me that Toyota has extended the warranty on certain 2004 to 2010 model year Siennas. Toyota is offering a Warranty Coverage Extension (CPS) for rear door latch assemblies and power sliding doors for a period of 9 years from the vehicle`s first use of 120,000 miles, whichever comes first. This warranty extension will also provide coverage for the power sliding door cable assembly on certain 2004 to 2007.
 
This dealership states they will perform a complete inspection AT ABSOLUTELY NO CHARGE, AND NO CHARGE FOR REPAIRS!!!
 
I am so happy to share this news, I plan to make an appointment to get my door repaired this week. The dealership said I will have to leave the van overnight and get it the next day, it is quite involved to repair.
 
Hope this helps and gets the free repair you deserve!!

#656 of 756 Re: Customer Support Program for Power Door Failures [nana1427] by fibber2

Apr 28, 2012 (5:58 pm)

Replying to: nana1427 (Apr 28, 2012 4:06 pm)
Great! Sounds like some of the dealers are starting to act on the advanced information. Letters to owners of record should also be mailed shortly.

#657 of 756 Toyota still not taking responsibility for sliding door problems by mtj1

Apr 30, 2012 (2:49 pm)

I have a 2004 Sienna (purchased 4/2/03) with 109K miles on it. The sliding door has been a problem for at least a year. I initially took it to my regular mechanic thinking it was a simple tightening of a bolt. He couldn't fix it and advised taking it to the dealer, but I have his invoice documenting the problem at 99K miles. I waited until I needed an oil change and went this week. I learned that the repair, involving actuators, cables, and latches like everyone else, costs $1167 in parts plus $1069 in labor!!!!!! And it WOULD be covered under the extended warranty but I was 13 days past the 9 year mark. It doesn't matter that I am still under 120K miles. The corporate office said they would take care of the parts but I still have to suck up $1069 in labor and taxes for a door that they know is faulty. I preordered the first of the newer model Siennas, sight unseen, and I have had so many recall repairs done, as Toyota worked out the kinks on the new line. But we stayed loyal and bought a Prius too. Now I really feel betrayed. SHAME on Toyota!

#659 of 756 Re: Customer Support Program for Power Door Failures [nana1427] by jm63

May 06, 2012 (7:08 pm)

Replying to: nana1427 (Apr 28, 2012 4:06 pm)
Can you get a service bulletin number or any reference number on the Toyota communique to dealers? I am about to contact my service adviser at the dealership and it would be great to be 'armed' with the info. Currently have my 2006 Sienna with passenger sliding door not sliding closed - have to manually get out and haul it shut...motor works - but it sticks and refuses to shut.

#660 of 756 no luck with door recall by skygreencastle

May 07, 2012 (8:18 am)

I just called my Toyota dealer and spoke to the service manager. He said that they have received no advance notice about a recall and gave me toyotas number. No help at all. Anyone have a ref # or something that I can provide to them? Thanks.

#661 of 756 Re: no luck with door recall [skygreencastle] by skygreencastle

May 07, 2012 (8:35 am)

Replying to: skygreencastle (May 07, 2012 8:18 am)
Unbelievable! Just called a different dealer and they verified this information!!! Scheduled my repair and they said it will be free of charge! Happy dance!!!!

Messages Page 67 of 77

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