Last post on Dec 06, 2013 at 4:15 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#529 of 776 2011 power sliding door problem
Mar 12, 2011 (5:23 pm)
I purchased a 2011 Sienna in November 2010. Almost immediately, I began experiencing intermittent issues with BOTH rear sliding doors, where they would not open automatically (either with my hand, or by pressing any of the number of buttons one can use to open these doors). It would open about 1/2 inch, issue a high-pitched electronic sound and then stop. The only way to open it at that point was manually - but it only opened in jerks and with great difficulty. Once the door was open all the way, the only way to close it was with the same difficulty. I brought it to the dealer, who politely told me they could not duplicate the problem (of course - it was intermittent!), and they sent me home with my car. The issue kept intermittently reoccurring. I brought the car back again, and insisted they keep it for a period of days and try (and I mean really try) to duplicate the problem. They willingly agreed, and they gave me a loaner car. They apparently tried for several days, with no success. They even called a Toyota rep, who told them he had not heard of this issue, but gave them suggestions of things to try in order to duplicate. Finally, on about the fourth day - success! They duplicated it and got the "error code". I was told it was a problem with the motors. I was a bit suspicious, as I thought it odd that BOTH motors would be defective. In any event, the car went back in early January for the motor replacement. Unfortunately, the day they replaced the motors, the Toyota rep called to tell them that they discovered that the motors are NOT the issue - it is, instead a computer problem. They are now working on getting whatever necessary replacement computer parts (sorry - I'm not a car "techie" so I don't know correct terminology) needed to fix this (hopefully) for good. I understand the parts will be available in late March 2011.
In the meantime, all power doors in my vehicle (including the rear hatch door) stopped working in their entirety and would only operate manually. Unfortunately, the left rear passenger door got stuck in the OPEN position in my driveway. We finally forced it closed, but I took the darn thing back to the dealer the 3rd week of February, and have been in a loaner since then and will be in this loaner until they fix the car.
My dealer is wonderful, by the way. They have been helpful and patient and, most of all, persistent, throughout this process. They truly want to see this problem FIXED. (They are Balise Toyota in West Springfield, MA. Great people to work with!!)
For all of you who have been struggling with the same issue with no help from your dealers - show them this post! Toyota corporate is COMPLETELY aware of this problem, and you should not be told otherwise! According to my dealer, I am apparently the "pioneer" for this issue because my car was the first one for which Toyota correctly diagnosed this issue. Also, please know that my dealer told me they are dealing with this with several other people who bought their Siennas there. You are not alone!!
Thanks for reading this very long-winded post. I wanted everyone to know that a fix is coming - but you will probably need to inform your dealers. Good luck to all!
#530 of 776 Sienna 2005 Sliding Door Problems :(
Mar 13, 2011 (1:31 pm)
I have a 2005 Sienna....8 months ago had to have both sliding door panels replaced because doors would not open from the inside or the outside. 8 months later the passenger side slider got stuck open and I had to tie it shut to go to the dealer. Unfortunately it was a "different" problem and now want $1,000+ to fix it to open manually or $2,300+ to fix it to automatically as it should!! For real?? I only bought a brand new Toyota because I thought they backed their cars!! What a joke!! They said there isn't a recall yet but it is a re-occuring problem - what do they need a child to fall out or get stuck in after an accident?? I don't think they will recall it because they know all of us who own them have children and HAVE to have it fixed for safety reasons!!! NEVER, NEVER, AGAIN WILL I PURCHASE A TOYOTA!!!
#531 of 776 Re: Sienna 2005 Sliding Door Problems :( [ccmmiller]
Mar 14, 2011 (7:48 am)
I am have the same problems with my 2004 sienna. They did not help at all.
I am having problem with my driver side seat belt, hard to release after you stop?, they are asking for 400 dollars. They do not have any safety in mind.
These are only some of the problems...
Take to the local mechanics and they might be able to fix it cheaper.
#532 of 776 Re: Sienna 2005 Sliding Door Problems :( [jjllcal]
Mar 14, 2011 (8:17 am)
My suggestion is to take your van in for the passenger seat seat belt recall and politely ask them to fix the drivers seat belt as well. It's ridiculous that they don't include all the seat belts in the recall. We did exactly that and got all our seat belts replaced (except the back row).
#533 of 776 Re: 2005 Sienna - passenger sliding door won't open/close from button [jjllcal]
Mar 14, 2011 (1:20 pm)
Can you please provide more details on the Latch/Hinge (L shape metal) that you are referring to.
I just recently bought used Sienna and both the doors are not closing. they try to close but it opens again before it latches to the lock. I look into the rails and it seem that the plastic coating/cushion over the metal rail seems to peel off and might be causing the door to open again.
I am speculating your mechanic would have replaced that rail, but not sure. If you have additional details like the part number/photos etc, that would be helpful.
#534 of 776 Re: 2011 power sliding door problem [ihatemysienna]
Mar 19, 2011 (10:51 pm)
Not sure if the statement below from the 2011 Sienna Owner's Manual (page 70) is related to the problem you see on your Sienna, but here it is:
"When the power sliding door detects an abnormality and stops operating, power sliding door brake function may be activated. When brake function is activated, door movement is restricted by the brake and motion may appear to be not smooth. This is not malfunction. Move the door to fully closed position to reset the system and normal power sliding door function will resume"
Hope your issue will be fixed soon.
#535 of 776 Toyota Sienna 2011 XLE Sliding Door Problem
Mar 23, 2011 (8:34 am)
I have been having issues with the driver side automatic sliding door. I have approached Toyota and they have said since it cannot be duplicated it will not fix. I have an inspection guy coming to take a look at it but don't have any hope that anything will be done. Here is my video that I had provided.
What can I do if they can't repeat it and I go on with this possessed, phantom door?
#536 of 776 Re: 2006 Toyota Sienna sliding door failure [ceoberry6]
Mar 23, 2011 (11:05 am)
I represent a client who had a 2005 Toyota Sienna and has also had to fix both sliding doors. He is considering legal action.
#537 of 776 Re: Toyota Sienna 2011 XLE Sliding Door Problem [pk9501986]
Mar 23, 2011 (5:13 pm)
Replying to pk9501986:
Please see my post #529 from last week for details, as it sounds like you are having the problem I had with my 2011 Sienna from close to the day I bought the car in November 2010. Toyota is ABSOLUTELY aware of the problem. I should go back and update my post, but I'm not sure how. It turns out that the problem is a defect in the motors and NOT a computer problem, as I had been told in February. It took a bit of time, but Toyota apparently redesigned the motors; my dealer received the parts and replaced both sliding door motors last week. I am hoping the issue is fixed for good, but time will tell. I don't know where you are, but you should ask your dealer to contact Balise Toyota in West Springfield, MA to discuss this. I believe they have several customers with the same issue. They worked VERY hard on my behalf to resolve this issue with Toyota. Good luck.
#538 of 776 Re: Toyota Sienna 2011 XLE Sliding Door Problem [ihatemysienna]
Apr 05, 2011 (9:03 am)
I have exactly same problem on my 2011 Sienna.
Below is the e-mail I send to Toyota. The e-mail was sent 24 hours ago and they have not respond yet.
I just bought a 2011 Sienna last Thursday (3-31-11). At the time the Salesperson walkthrough the vehicle with me, the door jammed. The door opened about 1/2 inch, making a high-pitched electronic sound and then stop. I have to push door very hard to close it and the door them back to work. At the time, the saleperson explained to me it's because I did not open the door correctly. I took the car home that night and then on Saturday, the door jammed again. I took the car back to dealer and they can't duplicated the problem. I google search "2011 Sienna Sliding Door Problems", and found many people has exactly same problem with their 2011 Sienna. Please advise if Toyota has aware of this problem on 2011 sienna, and please advise if there is any up coming service bulletin for this issue. Thanks