Last post on May 21, 2013 at 12:42 AM
You are in the Toyota Sienna
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Toyota Sienna, Car Safety, Van
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#492 of 756 Toyota Sienna Sliding Door Problem
Dec 18, 2010 (7:19 pm)
12/14 early rainy morning, I dropped my daughter off at school, and when I tried to close the 2004 sienna power sliding door, it stopped half way. I got off the car tried to push it back manually, but suddenly the the door fell off the track and hit the car. OMG, big dent and scratches; I never scratched my car before. I called my husband and he asked me to drive back home w/ the door half way open. He found out the cable was broken and the remaining cable became locked, so the door would not close, so he grabbed the cutters and cut it. But we can't find our wire cutters and we had to use the garden cutters to cut it for long time. We called the dealer and took it there, they said it would cost $2000 to replace the cable and motor. We asked if we could change it to manual door instead of a power door, but they said they couldn't do it. After this incident, my husband said this is our last Toyota, and we will sell it after 1 or 2 yrs. Instead we will look for the Korean car; at least Korean cars have 10yrs warranty.
#493 of 756 Re: Toyota Sienna Sliding Door Problem [jjjjyip]
Dec 18, 2010 (11:00 pm)
We use ours as a manual door now. Just disconnect everything and turn you slider off up front. I guess that is if you only have one electric slider.
We are not happy with our Toyota either and will not buy another one.
Supposeably they have fixed the problem. Obviously knowing that there was a issue in the first place. Our door stop working 2000 miles out of warranty and they would not fix it.
#494 of 756 Re: Toyota Sienna Sliding Door Problem [jjjjyip]
Dec 19, 2010 (8:10 am)
Slyons..... that sounds exactly like what happened with our door. Thank goodness I was in our driveway though. I had AAA tow the car to the dealers. They would do absolutely nothing for us. Considering all the other recalls on this (2004) vehicle, you'd think they'd want to fix the door. Families are the ones that buy the Siennas, and really like the automatic doors, right? Why piss off your best market target? We are looking at getting a Hyundai. If we go American we will go Ford. Best of luck to you all.
#495 of 756 Re: Toyota Sienna Sliding Door Problem [jjjjyip]
Dec 20, 2010 (10:15 am)
at least Korean cars have 10yrs warranty
The powertrain warranty would not cover the door cable. A 2004 Kia's B2B warranty would have expired in 2008 or 2009, depending upon when you bought it.
You may want to consider an extended warranty, just make sure it covers your door.
#496 of 756 Re: Toyota Sienna Sliding Door Problem [ateixeira]
Dec 28, 2010 (7:19 am)
Our 2004 Sienna has had problems with inoperative left AND right doors at least four times each since we've owned the vehicle (new). Here are the list of problems we've had with these doors:
Mar 04: Left siding door not opening (dealer fixed) (~ 20000 miles)
Sept 14, 05: Right sliding door not opening, left sliding door intermittently not opening (dealer fixed)
Sept 21, 05: Right sliding door not opening(dealer fixed - notice a week after previously brought in for SAME problem!)
July 06: Right and left sliding doors not opening (dealer fixed)
Feb 09: Right sliding door intermittent (dealer notes that latch needs replacing), left sliding door does not open at ALL
Mar 09: right and left sliding doors not opening (dealer replaced both left and right door control assemblies)
Dec 10: left and right sliding doors not opening, right power cable broke and right rear latch broken (dealer is going to fix but at an exorbitant cost of $1500!! I'm opting to do only the right side (for my family's safety) at a cost of ~ $850, which is outrageous given the fact that this has been an on-going problem since day-one with this vehicle! ~113000 miles)
We've given up fixing the left door since they want about $800 just to replace the front and rear latches on this door (w/o labor)!
I've also contacted Toyota Consumer affairs about this on-going problem and basically they will NOT do anything for us! Their 'explanation' was that it was fixed before under warranty so this latest occurrence is not covered (i.e. too bad, you're on your own!). Because of this response from Toyota this will be the LAST Toyota vehicle I purchase!
I've also submitted complaints to NHTSA:
( https://www-odi.nhtsa.dot.gov/ivoq/ ) and suggest that others who have this problem do the same.
#497 of 756 Re: Toyota Sienna Sliding Door Problem [johns397]
Dec 28, 2010 (9:10 am)
Good idea to complain to the ODI.
#498 of 756 Re: Power door is not delatching [sienna_andy]
Jan 04, 2011 (5:45 pm)
Well, I just experienced the same problem and my mechanic did diagnose it exactly as u did.
The price however was $599 for just he part - I have 2005 Sienna XLE Limited.
Was that your year and model? If u got it for $103.09, that was a great steal !
#499 of 756 Re: Power door is not delatching [montegobay]
Jan 04, 2011 (6:32 pm)
I have a 2006 Sienna that had sticky side door latches (manual doors). Both doors were failing. The latches were failing due to dust in the latch at the back of the doors. I was able to flush them out with some WD 40 then re-lubed them (without removing them from the door). This took a few hours to diagnose and fix. The latches have been working ok for the last 9 months.
#500 of 756 Re: 2004 Toyota Sienna Doors [kboule]
Jan 04, 2011 (7:41 pm)
My manual sliding door would not unlatch. It was as if it was locked when it was not. I took it to the dealer and they said it would cost over $950.00 to fix. Meanwhile they said they could fix my driver side front door for free. I said, there's nothing wrong with that door and they said something on it had been recalled. I let them fix it and then it got stuck shut and I couldn't get out that door either! So I had to climb over the passenger seat! That happened two more times after they "fixed" it. I couldn't afford to fix THE SLIDING DOOR it so I lived with three doors. Then the other sliding door started to stick and I took it to my regular mechanic who got the part (a small latch like piece) and replaced it for less than $350.00. He said the original piece was plastic (the one that went bad) and the replacement was metal. Obviously the dealer is gouging people if the mechanic could do it for 1/3 the price! Obviously the part was inferior. Toyota has gone down the tubes trying to cut corners and ending up alienating their customers. I won't buy a Toyota again after their customer service dept got an "F" in my book. They used to send surveys after you got service. They quit sending me any because I had nothing positive to say about them. I reported it to the attorney general but nothing ame of it. It seems obvious it is a defect if you read these forums.
#501 of 756 Re: 2004 Toyota Sienna Doors [cerrillos]
Jan 04, 2011 (7:42 pm)
TOTALLY AGREE! they should have been recalled. Mine also freeze shut every time the temp is below freezing. POOR QUALITY! WON"T BUY ANOTHER!