Last post on Dec 06, 2013 at 4:15 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#394 of 776 2005 Toyota Sienna Sliding Door Issue
Mar 15, 2010 (8:59 am)
My 05 sienna sliding door siezed and I was forced to cut the cable in order to shut the door. The Toyota dealer quoted $2100 for the fix which is consistent with other quotes posted on edmunds. I registered a complaint with Toyota and NHTSA both and of coarse Toyota stated that this is an isolated incident and would do nothing for me...sounds like Toyota gave me the same company line they gave the victims of unintended acceleration. This wont get fixed until someone is injured or killed. By the way, the door shut on my child while parked on a hill.
I spoke with a Toyota dealer mechanic on the side and he said "oh yeah, this is an 80,000 mile problem". He said I am lucky because I got an extra 9,000 miles before it broke (my Sienna had 89,000). I will be "Moving Forward" with the 2011 Honda Odyssey.
#395 of 776 Re: Toyota Sienna 2004 door problems [ateixeira]
Mar 23, 2010 (7:37 am)
I filed a written complaint with the NHTSA. I also wrote to Toyota. I got a letter back from Toyota asking me to call their 800 number to discuss my complaint. I called a few times, and hung up after 20 plus minutes on hold. Their recording says try their online contact which I also did. I Today I was on hold 60 minutes before a customer service rep answered and said the door problem is not a proven defect so ta ta- you are on your own. All of us with door complaints are on our own unless we can get someone to listen. Since Toyota is inundated with "real" safety complaints" (i.e. sticking accellerators) they are not going to entertain our complaints of sticking doors. But to me it is a safety concern: About a month ago, my drivers side door malfunctioned (after having it to the dealer TWICE for the recalled front door problem). My two sliding doors and hatch would not open (because it was cold and rainy and they freeze shut in those contitions) and the only wan inot or out of the van was the passenger side front door. All of us from front and back seats had to crawl to the passenger door to exit. Now thank goodness we did not get in an accident or have a fire in the vehicle that day or we would have had a lawsuit ! Please keep letting Toyota and teh NTSHA know of your Sienna problems on a regular basis. Maybe one day they will take responsibility insetad of treating us like we are trying to pull something over on them.
#397 of 776 Toyota sienna door problem
Mar 30, 2010 (10:21 am)
please everyone who is encountering problem please keep complaining. I called that 1-800- number from Toyota and that gets you no where. What is it going to take for something to be done. My children and family can't get in the car becausee both doors, manuel and power doors won't open. Go on facebook, go to AG, go to National Highway Safety department. Whatever just keep complaining. It's crazy that car doors malfunction like this.
#399 of 776 Toyota Sienna Power door does not close completely
Apr 17, 2010 (3:43 am)
We had our passenger side power door close 3/4th of the way when pressing the power close button. We had to use the manual override, and was able to close it. We brought it into the dealer which said our 100,000 mile extended warranty did not cover us. Toyota is clever enough to exclude coverage for what the dealer defined as a hinge failure as the warranty documents listed hinges as a exclusion. The dealer said it would be $450 to repair this, I was not happy and ended up paying them $109 to diagnosed the problem of which they lubrucated the door and it worked for 7 months flawlessly, but now is failing again. We still have about 3,000 miles left on the extended warranty, should I try another dealer to see if they come up with a different cause that may covered?
#400 of 776 Re: 2005 Toyota Sienna Sliding Door Issue [bigpoppa3]
Apr 19, 2010 (10:32 am)
I too, have had several issues with my passenger side automatic sliding door. I own a 2005 Sienna and a few years into owning the vehicle, the sliding door, which is supposed to have a safety feature if something gets in the way of it, should it automatically close, would automatically bounce back. I myself, an adult, have stood in front of the door only to have to push myself back because that safety feature did not work. God forbid if my child got in the way and got crushed. I tried to contact Toyota and was basically told there was nothing they could do because the vehicle was out of warranty. We now have the problem with the door not closing automatically and we have to manually help it along the way. I was told by the dealership that they wouldn't repair it because they said because it appeared to the service manager that the vehicle had been in an accident because it had been keyed. They also commented that it probably was my 4 year old son tugging on the handle and that took the door off the track. My child could not open the door if he wanted to. The door only opens and closes now when I manually help it along the way. I am so disgusted by how I was treated and will never purchase another Toyota. This was the first Toyota we ever purchased because of all the great ratings it received. No so great on customer service. I have reported to the Office of Defects Investigation, let's hope they can help. SafeCar.gov.
#401 of 776 2006 Toyota Sienna Sliding Door Problem
Apr 24, 2010 (1:49 pm)
Last night I went to shut the automatic sliding door on our 2006 Sienna and had it stop half-way. I took it to the dealer this morning and got the shocking quote of $1800 to fix. They have to replace the cable, motor and clutch system. What is this motor made out of? Gold? He said he sees this a lot. We only have 48,000 miles on this vehicle. We have on-going problems with the hatch as well. Ninety percent of the time, it doesn't latch when closed and goes back up. We have to push it down manually to get it do latch. I turned down the extended warranty when we bought this car because I have heard of Toyota's legendary reliability. This car has been in the shop at least 10 times in 3-1/2 years. Anyone who buys this car better buy the extended warranty, they will need it. This is my first and last Toyota. I've had three Nissan's that have all gone 100k+ miles without any costly repairs.
#402 of 776 Re: 2006 Toyota Sienna Sliding Door Problem [bill_in_co]
Apr 26, 2010 (5:30 am)
We ended up taking ours to Abra Autobody (I'm not sure if that's an national or just regional chain) and they replaced the parts from a vehicle that had been in an accident (not involving the door). The whole thing cost less than $400 and it's worked great for over a year now. After this I would never have my vehicle serviced at Toyota.
#403 of 776 Re: Sliding doors sticking [vulcan4]
Apr 30, 2010 (11:06 am)
I have had the same problems with the passenger sliding door sticking. We bought our van 2 years ago, and have had numerous problems with this. Others mentioned that the dealership said to wipe down, and apply silicone, we have done that and sometimes it works. It is really frustrating havign the kids climb in (not to mention a tad embarrassing.
TODAY....my sliding door fell off the track and broke the back window in the process. Someone told me to check online for recalls, and here I am...apparently this is a problem everyone or many are having. The screws were loose on the part that attached the door to the roller...which someone in here mentioned they found as well. I have had to push the door open manually because the automatic opener wouldn't work. I am so relieved to find that I am not a lunatic!
Check your doors, and make sure everything is tight! I am crossing my fingers this won't be out of my pocket today!