Last post on Dec 06, 2013 at 4:15 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#253 of 776 Re: Sliding Door issues on 2000 Sienna & Reliability over 200K miles [toyotabruno]
Apr 26, 2009 (6:13 am)
We had similar closing problems with our door. In our case the rear lock had pulled through the door skin, and 2 of the bolts were missing, so the lock was just floating in place. Toyota wanted me to pay to replace the entire door. I took it to a body shop and they put a small plate in to fix the bolt holes, for $300. I'm going to follow up with Toyota and try to get them to reimburse me.
I suggest you open the door, and look at the locks from the rear and front to make sure you have not had a similar issue.
My sienna has 65K, and we've had lots of problems, the door locks, front door was replaced for weld issue, rear door struts, steering column is going and needs to be replaced. I'm not too happy with Toyota and not sure that they are worth the much higher cost. Good Luck.
#254 of 776 Re: 04 Sienna Sliding Door Lock [tillsonburg]
Apr 26, 2009 (6:21 am)
Tillsonburg, thanks for your suggestion. While Toyota was replacing my front door at a local body shop, I had them look at the lock. The body shop charged me $300 to weld a plate in and the door now works. I have noticed that the front lock is missing a bolt, so I guess another trip to Toyota is warranted. I'm going to write to Toyota and complain about all this, and try to get the cost back from them.
#255 of 776 Sienna 04 Power sliding door
Apr 27, 2009 (7:12 pm)
In January, my 04 Sienna LE passenger side sliding door power door lock failed. II took it to TOYOTA and guess what? over $1000to fix it, I am out from warranty and I am very frustrated out that.I know in fact that lot of people have the same problems. Also, my driver side door stopper/latch broke 3 times, but seems like they had a recall on that, I do know what to do, spoke with Toyota Nat. customer service and filled complaint. I was wondering if I can just make in all manual instead of power, any suggestions?
#256 of 776 Re: Sienna 04 Power sliding door [vadacha]
Apr 28, 2009 (11:58 am)
You guys in the US should consider yourself lucky to pay only about $1,000 to fix your sliding door! One sliding door on my 2004 XLE Limited broke costing Cdn. $2,000 + tax to repair (and that was after the dealer discounted the labor and the parts). Five months later, the second sliding door broke as well. This time, the dealer discounted even more, but it was still Cdn. $1,800 + tax. With tax, I've paid over $4,000 to fix two broken cables -- about 10% of the vehicles original purchase price!!
I called Toyota Canada asking to see if they would help cover some of the costs as a goodwill gesture. A very polite person assigned me a case number and said someone would follow up within a week's time. Sure enough someone did. However, they said "too bad". When I asked them how she would feel about having to pay so much for two broken cables, on what is clearly a design flaw with the door, her response was "In all my years of driving, I have never asked a car company for financial assistance." In other words, she was implying I was a deadbeat begging for money, rather than a dissatisfied client with a legitimate complaint. Clearly if you hire someone like her to ajudicate claims, Toyota Canada will never, ever pay out on any claim, no matter how deserving or warranted.
This was my first Toyota product that I have owned, and it will also be my last. I always thought Toyota had a reputation for quality products and stellar customer service. I guess I was wrong.
#257 of 776 Re: Sienna 04 Power sliding door [toronto_dave]
Apr 28, 2009 (12:08 pm)
I had the same problem. Both sides broke within 90 days of each other, each cost $1,700.00 for a total of $3,400!!!! I called the National customer service and complained profusely and was ultimately sent a re-imbursement of $695.00 five months later. I also registered a complain with the US Dept of Transportation and Safety. This is CLEARLY a design flaw but Toyota is not willing to do anything about it.
#258 of 776 Re: Sienna 04 Power sliding door [toronto_dave]
Apr 30, 2009 (2:49 pm)
I too had my power door fail do to a broken cable. The plastic chipped away causing the cable to become it exposed. It corroded and snapped. I too file a complaint with Toyota in the US. They will not assist in the payment of the 1500 it will cost to repair. All they are doing is documenting the complaints. I have also filed a complaint a few government agencies as well since the door cannot be opened more than 12 to 18 inches it poses a safety threat since no one can exit through that door. My advise is to file a complaint with any vehicle safety agencies in your country if possible. The more places this defect is documented the better.
#259 of 776 Re: 2004 sienna door closure failed [tillsonburg]
Apr 30, 2009 (3:00 pm)
The cable on my 2004 toyota sienna corroded and snapped. I file a complaint with Toyota and they the only thing they are doing right now is documenting complaints. I also filed a complaint with the Auto Safety Hot line and the Center for Auto Safety. I recommend filing a complaint with these places as well. The more places and the more people who document this defect the better.
#261 of 776 Re: 2004 sienna door closure failed [sienna12]
May 02, 2009 (5:47 am)
THANK YOU for the link to file a complaint which I promply did.
I also put 'safty issues' regarding the side air sac. If the sliding door doesn't work then my thoughts are the safty air bags are deflunk as well.
I put two.
the thing that gets me is I only had 17 thousand miles on my 2006 at the time the door stopped woking. to even look at it they wanted over hundred bucks.
I bought toyota since the middle eighties.. brand new since 1991..now I'm approaching age of who knows when anothe rnew car will come my way. I have bought brand spanking new toyotas..you can make a bet this will not happen again.
#262 of 776 Toyota Sienna 2006 sliding doors
May 06, 2009 (10:47 am)
We are having problems with our Toyota Sienna 2006 sliding doors. They never worked properly since we bought the vehicle. They were repaired in 2007 but never really worked properly and now they are frozen. The warranty has expired. My problem with Toyota is that this is a manufacturer's defect that should be fixed at their cost. One thing I can say for sure is I won't ever get another Toyota because they don't look after their customers when it is their defective product.