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Toyota Sienna Sliding Door Problems

325 messages,  Last post on Nov 22, 2009 at 10:37 PM

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#249 of 325 Re: Sienna Sliding Door Cable... PLEASE READ!!! [kanukgirl] by sharona1968 Apr 22, 2009 (10:55 am)
Replying to: kanukgirl (Mar 30, 2009 8:18 am) I am having the same problem. About a week ago my car went into the shop because the sliding door was not working. They told me it was the ACTUATOR- this cost $400- to fix. They sent the car back to me and the door was even more broken than before. It did open once but, as it opened, it sounded like there was a piece of paper stuck in the track of the door. After that, it would not open any more AND there was a broken cable sticking out from under the (third row) window. Back in it went and today they told me the cable needed to be replaced and it would cost $1100-!!! I Just got off the phone with Customer Service (1-800-331-4331). I was pleasantly surprised by how nice they were. They documented the history, gave me a CASE #(0904127518) and forwarded the case to the Customer Relations Mgr at the dealer we use. I just touched base with him (he was not as nice as CS Rep), He said he will review and get back to me. I'll let you know how the saga unfolds.
#250 of 325 Re: Is this the same problem? Latch isn't releasing. [pamula] by tillsonburg Apr 22, 2009 (11:47 am)
Replying to: pamula (Apr 21, 2009 5:56 pm) Yes, this is the same problem I had. the rear latch is not being released by a cable that is connected to the front latch/handle. There is a small plastic piece that has broken. This pcs allows the door to be locked as well as engages/disengages the child proof switch. Its a poor design. They quoted me $800 CDN for the latch plus installation. My cable broke and they fixed it as part of my extended warranty but failed to address the root cause that being the latch bushing was broke. I have no success in convincing toyota to fix it. My door has not worked for the last year. Thank fully I have 1 manually door.!!! Replies to this message: pamula (Apr 22, 2009 2:14 pm)
#251 of 325 Re: Is this the same problem? Latch isn't releasing. [tillsonburg] by pamula Apr 22, 2009 (2:14 pm)
Replying to: tillsonburg (Apr 22, 2009 11:47 am) My locks still work as do the child lock so I don't know if it is the same problem..
#252 of 325 Sliding Door issues on 2000 Sienna & Reliability over 200K miles by toyotabruno Apr 26, 2009 (4:28 am)
My Sienna is a 2000 XLE with over 200K miles. Has been very dependable but now have problem with the sliding door. Sometimes doesn't want to shut entirely and sensor beeps indicating it is not shut and the door needs to be manually pushed shut to close. We have locked out the door entirely for the last year so it stays shut but is a pain. Have not taken to a dealership for analysis...have just lived with it. When door shuts in track, sounds like grinding noise. Any ideas? Also, we are evaluating whether to keep the sienna or replace?? Most people say they can be good to 300K miles. Any experience with reliability much above 200K miles/ Any feedback would be appreciated. Thanks   Bruno Replies to this message: skijenn (Apr 26, 2009 6:13 am) musicstarr (Jul 09, 2009 10:52 am)
#253 of 325 Re: Sliding Door issues on 2000 Sienna & Reliability over 200K miles [toyotabruno] by skijenn Apr 26, 2009 (6:13 am)
Replying to: toyotabruno (Apr 26, 2009 4:28 am) We had similar closing problems with our door. In our case the rear lock had pulled through the door skin, and 2 of the bolts were missing, so the lock was just floating in place. Toyota wanted me to pay to replace the entire door. I took it to a body shop and they put a small plate in to fix the bolt holes, for $300. I'm going to follow up with Toyota and try to get them to reimburse me. I suggest you open the door, and look at the locks from the rear and front to make sure you have not had a similar issue. My sienna has 65K, and we've had lots of problems, the door locks, front door was replaced for weld issue, rear door struts, steering column is going and needs to be replaced. I'm not too happy with Toyota and not sure that they are worth the much higher cost. Good Luck. Replies to this message: musicstarr (Jul 09, 2009 10:52 am)
#254 of 325 Re: 04 Sienna Sliding Door Lock [tillsonburg] by skijenn Apr 26, 2009 (6:21 am)
Replying to: tillsonburg (Mar 22, 2009 7:36 am) Tillsonburg, thanks for your suggestion. While Toyota was replacing my front door at a local body shop, I had them look at the lock. The body shop charged me $300 to weld a plate in and the door now works. I have noticed that the front lock is missing a bolt, so I guess another trip to Toyota is warranted. I'm going to write to Toyota and complain about all this, and try to get the cost back from them.
#255 of 325 Sienna 04 Power sliding door by vadacha Apr 27, 2009 (7:12 pm)
In January, my 04 Sienna LE passenger side sliding door power door lock failed. II took it to TOYOTA and guess what? over $1000to fix it, I am out from warranty and I am very frustrated out that.I know in fact that lot of people have the same problems. Also, my driver side door stopper/latch broke 3 times, but seems like they had a recall on that, I do know what to do, spoke with Toyota Nat. customer service and filled complaint. I was wondering if I can just make in all manual instead of power, any suggestions? Replies to this message: toronto_dave (Apr 28, 2009 11:58 am) DanCubsFan (Apr 28, 2009 12:08 pm) sienna12 (Apr 30, 2009 2:49 pm)
#256 of 325 Re: Sienna 04 Power sliding door [vadacha] by toronto_dave Apr 28, 2009 (11:58 am)
Replying to: vadacha (Apr 27, 2009 7:12 pm) You guys in the US should consider yourself lucky to pay only about $1,000 to fix your sliding door! One sliding door on my 2004 XLE Limited broke costing Cdn. $2,000 + tax to repair (and that was after the dealer discounted the labor and the parts). Five months later, the second sliding door broke as well. This time, the dealer discounted even more, but it was still Cdn. $1,800 + tax. With tax, I've paid over $4,000 to fix two broken cables -- about 10% of the vehicles original purchase price!!   I called Toyota Canada asking to see if they would help cover some of the costs as a goodwill gesture. A very polite person assigned me a case number and said someone would follow up within a week's time. Sure enough someone did. However, they said "too bad". When I asked them how she would feel about having to pay so much for two broken cables, on what is clearly a design flaw with the door, her response was "In all my years of driving, I have never asked a car company for financial assistance." In other words, she was implying I was a deadbeat begging for money, rather than a dissatisfied client with a legitimate complaint. Clearly if you hire someone like her to ajudicate claims, Toyota Canada will never, ever pay out on any claim, no matter how deserving or warranted.   This was my first Toyota product that I have owned, and it will also be my last. I always thought Toyota had a reputation for quality products and stellar customer service. I guess I was wrong. Replies to this message: DanCubsFan (Apr 28, 2009 12:08 pm) sienna12 (Apr 30, 2009 2:49 pm)
#257 of 325 Re: Sienna 04 Power sliding door [toronto_dave] by DanCubsFan Apr 28, 2009 (12:08 pm)
Replying to: toronto_dave (Apr 28, 2009 11:58 am) I had the same problem. Both sides broke within 90 days of each other, each cost $1,700.00 for a total of $3,400!!!! I called the National customer service and complained profusely and was ultimately sent a re-imbursement of $695.00 five months later. I also registered a complain with the US Dept of Transportation and Safety. This is CLEARLY a design flaw but Toyota is not willing to do anything about it.
#258 of 325 Re: Sienna 04 Power sliding door [toronto_dave] by sienna12 Apr 30, 2009 (2:49 pm)
Replying to: toronto_dave (Apr 28, 2009 11:58 am) I too had my power door fail do to a broken cable. The plastic chipped away causing the cable to become it exposed. It corroded and snapped. I too file a complaint with Toyota in the US. They will not assist in the payment of the 1500 it will cost to repair. All they are doing is documenting the complaints. I have also filed a complaint a few government agencies as well since the door cannot be opened more than 12 to 18 inches it poses a safety threat since no one can exit through that door. My advise is to file a complaint with any vehicle safety agencies in your country if possible. The more places this defect is documented the better.

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