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Toyota Sienna Sliding Door Problems

322 messages,  Last post on Oct 19, 2009 at 10:29 AM

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#242 of 322 Re: Toyota Sienna Sliding Door Problems [superxman2] by ateixeira Apr 21, 2009 (11:46 am)
Replying to: superxman2 (Apr 21, 2009 11:36 am) You couldn't drop them off somewhere, pick them up in a loaner car, or have them take a taxi?
#243 of 322 Re: Toyota Sienna Sliding Door Problems [superxman2] by kanukgirl Apr 21, 2009 (12:37 pm)
Replying to: superxman2 (Apr 21, 2009 11:36 am) Sounds like the same issue many people have had. Please help us all build a case towards this problem. Read message #229 in this string to follow the appropriate actions. The more people who report this problem at the 1800 number I mentioned, the better our chances of having a real legitimate case to have it rectified.   I totally understand your frustration and concerned. Please mention our case numbers when you call Toyota.   Good luck! Replies to this message: superxman2 (Apr 21, 2009 1:24 pm)
#244 of 322 Superxman, I'm sorry this happened to you too! by occasita Apr 21, 2009 (12:49 pm)
Replying to: superxman2 (Apr 21, 2009 11:36 am) I thought the 2005's were immune from the problem. The dealership would not fix our 2004 with their "Assistance Program" because we had not been to a Toyota Dealership for maintenance in the last 3 years. Nevermind that we had a Corolla before this van and were considering another Toyota this year (Yaris, Matrix, Prius or Camry). The Mazdas are looking better and better right now.   We ended up duct taping the door after the dealership managed to close it. I duct taped the inside handle and the outside one. When there is FINALLY recall on these door problems we will take it in and let them fix it. I have also filed a case at the NHTSA.   Good luck! Replies to this message: superxman2 (Apr 21, 2009 1:22 pm)
#246 of 322 Re: Superxman, I'm sorry this happened to you too! [occasita] by superxman2 Apr 21, 2009 (1:22 pm)
Replying to: occasita (Apr 21, 2009 12:49 pm) Thanks...I just opened up a case with the Toyota customer relations office in CA and also filed one with the NHTSA. The gentlemen at Toyota said they had many complaints/cases of this sliding door and "were looking into it" but that no recall had been determined yet.
#247 of 322 Re: Toyota Sienna Sliding Door Problems [kanukgirl] by superxman2 Apr 21, 2009 (1:24 pm)
Replying to: kanukgirl (Apr 21, 2009 12:37 pm) I have filed cases with the NHTSA and Toyota and will hope for the best. They are aware of the problem but have not issued a recall...yet.
#248 of 322 Re: Is this the same problem? Latch isn't releasing. [familymandan] by pamula Apr 21, 2009 (5:56 pm)
Replying to: familymandan (Apr 19, 2009 9:26 am) Let me see if we have the same problem-- when you press the button to open it, when it is closed, it tried but does nothing-- you can see it try to move but does nothing.. but when it was open it would hum and try to move foward-- goes about a 8th of a inch and sounds horrid and then stops. Sometimes when it is open, I have to pull the handle and kinda help it a little to get it going but when its closed I just lift up on the handle and it is fine.   I went to a Toyota mechanic today and he told me he thinks the cable that goes to the latch is not on or is stretched out. He said I would have to buy a whole new lock assembly that would be over 200 and with labor it would be a 300 fix. I am hoping this is the case. My husband is in Iraq and this is driving me insane. I m wondering if I should go to the dealer and see if it can be fixed under a TSB. It is so frustrating-- we were out and it was working fine to open it and when my son went to close it, Bam! UGH!!! Please keep me updated, my user name is my email at AOL Replies to this message: tillsonburg (Apr 22, 2009 11:47 am) pamula (Apr 22, 2009 2:14 pm)
#249 of 322 Re: Sienna Sliding Door Cable... PLEASE READ!!! [kanukgirl] by sharona1968 Apr 22, 2009 (10:55 am)
Replying to: kanukgirl (Mar 30, 2009 8:18 am) I am having the same problem. About a week ago my car went into the shop because the sliding door was not working. They told me it was the ACTUATOR- this cost $400- to fix. They sent the car back to me and the door was even more broken than before. It did open once but, as it opened, it sounded like there was a piece of paper stuck in the track of the door. After that, it would not open any more AND there was a broken cable sticking out from under the (third row) window. Back in it went and today they told me the cable needed to be replaced and it would cost $1100-!!! I Just got off the phone with Customer Service (1-800-331-4331). I was pleasantly surprised by how nice they were. They documented the history, gave me a CASE #(0904127518) and forwarded the case to the Customer Relations Mgr at the dealer we use. I just touched base with him (he was not as nice as CS Rep), He said he will review and get back to me. I'll let you know how the saga unfolds.
#250 of 322 Re: Is this the same problem? Latch isn't releasing. [pamula] by tillsonburg Apr 22, 2009 (11:47 am)
Replying to: pamula (Apr 21, 2009 5:56 pm) Yes, this is the same problem I had. the rear latch is not being released by a cable that is connected to the front latch/handle. There is a small plastic piece that has broken. This pcs allows the door to be locked as well as engages/disengages the child proof switch. Its a poor design. They quoted me $800 CDN for the latch plus installation. My cable broke and they fixed it as part of my extended warranty but failed to address the root cause that being the latch bushing was broke. I have no success in convincing toyota to fix it. My door has not worked for the last year. Thank fully I have 1 manually door.!!! Replies to this message: pamula (Apr 22, 2009 2:14 pm)
#251 of 322 Re: Is this the same problem? Latch isn't releasing. [tillsonburg] by pamula Apr 22, 2009 (2:14 pm)
Replying to: tillsonburg (Apr 22, 2009 11:47 am) My locks still work as do the child lock so I don't know if it is the same problem..

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