- #234 of 325
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Re: Sienna Sliding Door Cable... PLEASE READ!!! [kanukgirl]
by occasita
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Apr 18, 2009 (3:04 pm)
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Replying to: kanukgirl (Mar 30, 2009 8:18 am)
To Chris Mitchell....today our cable snapped in our 2004 Sienna Van. The dealer wants over $1000 to fix it! I can't remember the exact number as my head started spinning at the $1000 mark. We are supposed to move and this is going to make it impossible to have the downpayment. I am on hold right now (your call will be answered in "over 10 minutes" - gee, thanks).
Is there any more news? I really can't afford this. We are moving to a smaller home so that we don't have to pay as much rent, now this? Sheehs.
Thanks! I will be here looking for answers. 
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- #235 of 325
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Re: Sienna Sliding Door Cable... PLEASE READ!!! [occasita]
by kanukgirl
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Apr 18, 2009 (7:33 pm)
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Replying to: occasita (Apr 18, 2009 3:04 pm)
Occasita,
I know it's a real bugger of a problem... and you won't find a better price to fix it either. *frown* I am VERY irritated with this issue, even though I still love our Sienna. This is just ONE part of it which I think is doomed to break and needs to get some attention by the maker.
Since my letter, we have paid for the repairs.... we wanted it fixed ASAP.
The most important thing I can say to you is, PLEASE call the 1 800 number I mentioned on my first post and PLEASE open a case with them. Also, if you tell them our case numbers (also posted in my letter) they can keep building a bigger case... it's good to link them.
If they decide after many complaints to make it a recall, they will refund... "IF" *sigh* but I guess we'll at least be able to say we tried.
Thanks and good luck to you!
Chris Mitchell
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- #236 of 325
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Re: Is this the same problem? Latch isn't releasing. [familymandan]
by tillsonburg
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Apr 18, 2009 (8:08 pm)
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Replying to: familymandan (Apr 06, 2009 9:01 am)
The cover I am referring to is the plastic molding that is around the interior door handle. Its held on by 2 screws that are located on the edge of the door as well as a couple hidden hooks on the molding itself. This cover can be popped off after removing the screws. The rear latch is hidden in the back off the door. It is released via a cable that is pulled on when the door handle is used to open the door. If a little plastic bushing inside the latch is broken off, the rear latch wont be released and when the door tries to cycle open it wont open because the latch is holding it shut. I think this is why the cable breaks.
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- #237 of 325
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Re: Is this the same problem? Latch isn't releasing. [familymandan]
by pamula
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Apr 18, 2009 (8:19 pm)
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Replying to: familymandan (Apr 06, 2009 9:01 am)
This same problem is happening to me-- if I pull the handle it opens fine-- did you figure out what it was?
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- #238 of 325
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Re: Is this the same problem? Latch isn't releasing. [pamula]
by familymandan
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Apr 19, 2009 (6:43 am)
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Replying to: pamula (Apr 18, 2009 8:19 pm)
No. After several weeks of not working it is suddenly working fine. I imagine it will happen again but hope it doesn't. If it does, I will plan on taking it to a service manager whom I have a good relationship with who said he will look at it no charge. I will let you know if I find anything out. Please do the same and good luck.
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- #239 of 325
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Re: Is this the same problem? Latch isn't releasing. [familymandan]
by pamula
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Apr 19, 2009 (7:30 am)
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Replying to: familymandan (Apr 19, 2009 6:43 am)
Oh that is good-- gives me hope. Did you turn off the electronic doors and let it rest for a while? And just use it on manual? Its so weird when I use the buttons or remote it starts but stops because it can't delatch.. but doing it from pulling up on the handle the motor seems to work fine-- so frustrating!
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- #240 of 325
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Re: Is this the same problem? Latch isn't releasing. [pamula]
by familymandan
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Apr 19, 2009 (9:26 am)
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Replying to: pamula (Apr 19, 2009 7:30 am)
No, I didn't do anything different that I know of.
I know the frustration. Once you delatch it with the handle you can push the buttons or the remote and it will reverse direction, it just wont delatch when latched. There obviously is a different system that delatches vs. tells the door to move.
I will let you know if I figure anything else out. Please do the same.
Good luck!
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- #241 of 325
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Re: Toyota Sienna Sliding Door Problems [bobostudios]
by superxman2
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Apr 21, 2009 (11:36 am)
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Replying to: bobostudios (Jan 23, 2008 10:38 am)
Today (4/21/09) the driver's side power sliding door on my wife's 2005 Toyota Sienna van locked...in the open position! We had to drive it to the local dealer with the door open and kid's in the car...can you say SAFETY HAZARD! The dealer wants $2,000 to fix it! The dealer says that the motor and cables are broken and need to be replaced. Naturally, the vehicle is just out of the 36,000 mile warranty (it has 41,000 miles on it) and the dealer says "sorry." This is not good enough for me. I have seen the hundreds of posts on this exact problem and will fight this one with the dealer, Toyota headquarters in CA, etc.. Thoughts?
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- #242 of 325
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Re: Toyota Sienna Sliding Door Problems [superxman2]
by ateixeira
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Apr 21, 2009 (11:46 am)
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Replying to: superxman2 (Apr 21, 2009 11:36 am)
You couldn't drop them off somewhere, pick them up in a loaner car, or have them take a taxi?
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- #243 of 325
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Re: Toyota Sienna Sliding Door Problems [superxman2]
by kanukgirl
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Apr 21, 2009 (12:37 pm)
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Replying to: superxman2 (Apr 21, 2009 11:36 am)
Sounds like the same issue many people have had. Please help us all build a case towards this problem. Read message #229 in this string to follow the appropriate actions. The more people who report this problem at the 1800 number I mentioned, the better our chances of having a real legitimate case to have it rectified.
I totally understand your frustration and concerned. Please mention our case numbers when you call Toyota.
Good luck!
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