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Toyota Sienna Sliding Door Problems

326 messages,  Last post on Nov 26, 2009 at 9:46 AM

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What is this discussion about? Toyota Sienna, Car Safety, Van


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#231 of 326
Is this the same problem? Latch isn't releasing. by familymandan
Apr 05, 2009 (9:28 pm)
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Hi,
 
I am not sure if this is the same problem. The right sliding door works fine on my 2004 Sienna XLE Limited when I pull on the handle but if I use the remote or any of the buttons to open or close that door, it tries to go but seems like a latch isn't releasing. If I pull on the handle first to release it, I can then reverse direction with any of the buttons or the remote. Any ideas how I get the latch to release WITHOUT pulling the handle first?
 
Thanks in advance.
#232 of 326
Re: Is this the same problem? Latch isn't releasing. [familymandan] by tillsonburg
Apr 06, 2009 (4:07 am)
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Replying to: familymandan (Apr 05, 2009 9:28 pm)

There is a small plastic bushing on the latch that is broken. It pulls on a cable the releases the rear latch. mine is broken. the only way to release the door is to remove the door latch cover (2 screws on the side of the door) and then release the latch manually with a screwdriver by pushing the end of the cable forward.
they want $800 to replace this latch all for the sake of a little plastic bushing.
If you keep cycling the door and the latch dosnt release you will soon break the cable and motor assembly. thats a $2400 bill. Mine mtor/cable assy broke and toyota replaced it but they did not fix the root problem which was the broken bushing in the latch. Its a very poor design.
#233 of 326
Re: Is this the same problem? Latch isn't releasing. [tillsonburg] by familymandan
Apr 06, 2009 (9:01 am)
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Replying to: tillsonburg (Apr 06, 2009 4:07 am)

Thank you but I didnt think that was it as mine works fine if I pull on the handle. According to your discription, pulling on the handle shouldn't release the latch right?
 
Where is the "rear latch" and the latch cover you are referring to? If it is what you suggested, how is that repaired?
#234 of 326
Re: Sienna Sliding Door Cable... PLEASE READ!!! [kanukgirl] by occasita
Apr 18, 2009 (3:04 pm)
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Replying to: kanukgirl (Mar 30, 2009 8:18 am)

To Chris Mitchell....today our cable snapped in our 2004 Sienna Van. The dealer wants over $1000 to fix it! I can't remember the exact number as my head started spinning at the $1000 mark. We are supposed to move and this is going to make it impossible to have the downpayment. I am on hold right now (your call will be answered in "over 10 minutes" - gee, thanks).
 
Is there any more news? I really can't afford this. We are moving to a smaller home so that we don't have to pay as much rent, now this? Sheehs.
 
Thanks! I will be here looking for answers.
#235 of 326
Re: Sienna Sliding Door Cable... PLEASE READ!!! [occasita] by kanukgirl
Apr 18, 2009 (7:33 pm)
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Replying to: occasita (Apr 18, 2009 3:04 pm)

Occasita,
 
I know it's a real bugger of a problem... and you won't find a better price to fix it either. *frown* I am VERY irritated with this issue, even though I still love our Sienna. This is just ONE part of it which I think is doomed to break and needs to get some attention by the maker.
 
Since my letter, we have paid for the repairs.... we wanted it fixed ASAP.
 
The most important thing I can say to you is, PLEASE call the 1 800 number I mentioned on my first post and PLEASE open a case with them. Also, if you tell them our case numbers (also posted in my letter) they can keep building a bigger case... it's good to link them.
 
If they decide after many complaints to make it a recall, they will refund... "IF" *sigh* but I guess we'll at least be able to say we tried.
 
Thanks and good luck to you!
 
Chris Mitchell
#236 of 326
Re: Is this the same problem? Latch isn't releasing. [familymandan] by tillsonburg
Apr 18, 2009 (8:08 pm)
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Replying to: familymandan (Apr 06, 2009 9:01 am)

The cover I am referring to is the plastic molding that is around the interior door handle. Its held on by 2 screws that are located on the edge of the door as well as a couple hidden hooks on the molding itself. This cover can be popped off after removing the screws. The rear latch is hidden in the back off the door. It is released via a cable that is pulled on when the door handle is used to open the door. If a little plastic bushing inside the latch is broken off, the rear latch wont be released and when the door tries to cycle open it wont open because the latch is holding it shut. I think this is why the cable breaks.
#237 of 326
Re: Is this the same problem? Latch isn't releasing. [familymandan] by pamula
Apr 18, 2009 (8:19 pm)
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Replying to: familymandan (Apr 06, 2009 9:01 am)

This same problem is happening to me-- if I pull the handle it opens fine-- did you figure out what it was?
#238 of 326
Re: Is this the same problem? Latch isn't releasing. [pamula] by familymandan
Apr 19, 2009 (6:43 am)
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Replying to: pamula (Apr 18, 2009 8:19 pm)

No. After several weeks of not working it is suddenly working fine. I imagine it will happen again but hope it doesn't. If it does, I will plan on taking it to a service manager whom I have a good relationship with who said he will look at it no charge. I will let you know if I find anything out. Please do the same and good luck.
#239 of 326
Re: Is this the same problem? Latch isn't releasing. [familymandan] by pamula
Apr 19, 2009 (7:30 am)
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Replying to: familymandan (Apr 19, 2009 6:43 am)

Oh that is good-- gives me hope. Did you turn off the electronic doors and let it rest for a while? And just use it on manual? Its so weird when I use the buttons or remote it starts but stops because it can't delatch.. but doing it from pulling up on the handle the motor seems to work fine-- so frustrating!
#240 of 326
Re: Is this the same problem? Latch isn't releasing. [pamula] by familymandan
Apr 19, 2009 (9:26 am)
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Replying to: pamula (Apr 19, 2009 7:30 am)

No, I didn't do anything different that I know of.
 
I know the frustration. Once you delatch it with the handle you can push the buttons or the remote and it will reverse direction, it just wont delatch when latched. There obviously is a different system that delatches vs. tells the door to move.
 
I will let you know if I figure anything else out. Please do the same.
 
Good luck!

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