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Vans & Minivans Toyota Sienna Toyota Sienna Sliding Door Problems
322 messages, Last post on Oct 19, 2009 at 10:29 AM
You are in the Toyota Sienna Forum. Your Host is Karens
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Replying to: ateixeira (Mar 10, 2009 7:22 am) As far as the door is concerned, I spoke with the service manager yesterday and he said it is a cable that needs to be tightened. The cost will be about $75.00 for labor, no parts are needed. Hope this helps anyone on here that was worried about their door.
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Replying to: mommy2four (Mar 10, 2009 7:55 am) On my Miata they freeze up in extreme cold, but it's not as bad if they're clean. |
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Replying to: lifelister (Sep 29, 2008 1:24 pm) We have an extended warranty - that is up to 77,000 miles. We have 88, 000 miles, so they did not honor it. Finally, they agreed to cover it, but we will have to cover the cost of labor: $900.00. Tell me, is this right? Is there anything significant to do about it? Is it worth the effort? Does this company have a little integrity?
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Replying to: dan156 (Mar 12, 2009 6:50 pm) Or did kids hang on it and use it as a skate board ramp? 
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Replying to: toronto_dave (Mar 04, 2009 10:25 am) Cost of labor: $900.00. Sounds steep - parts are on Toyota- saying its $1200.00 It looks like the cost of the motor, hinge, cable are pretty cheap on-line. Does any of this sound reasonable? |
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| I have an 04 Sienna, and have recently discovered that my driver's side sliding door lock has pulled through the skin of the door. The lock itself is held in place by 3 bolts, and they have pulled right through the sheet metal of the door. I took the vehicle to my dealer, and they are telling me that it is not covered, and I need to replace the entire door for $3500. Their alternative is to claim it through my insurance company. The vehicle has not been in an accident, so I'm not really sure how this has happened. I have the full 7 yr/100K mile warranty, and am at 65K. Has anyone ever heard of this happening, and whether it is ever covered by Toyota? | |
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Replying to: skijenn (Mar 21, 2009 4:49 pm) My local dealer is part of the reason my Toyota is on the market...
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Replying to: skijenn (Mar 21, 2009 4:49 pm)
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Replying to: brian82 (Mar 21, 2009 7:17 pm) |
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Hello, my name is Chris Mitchell, We own a Toyota Sienna XLE 2004. Back in November 2008, the driver sliding door cable snapped, making the door jam and unusable in "power" mode. Cable dangling out of its socket, we drove to our dealership to have it serviced. The repair came to over $1800!!! After researching this issue on the internet, I'm finding that MANY people are experiencing the same problem!! I'm thinking that it doesn't necessarily have to do with mileage but perhaps more with age of vehicle ie: 4-5ish years old. The PROBLEM: The cable which drives the sliding door is completely exposed to elements. (you'll find it within the groove located under the rear side windows) This cable is made of some kind of metal (steel? who knows.) then coated with a black plastic/acrylic/rubber casing (such as an electrical wire). With time, the casing begins to dry and be brittle, causing it to crack and fall off the wire, leaving the wires completely vulnerable to getting wet, rust, freeze, etc, also rubbing extensively unprotected against the gears. Within a few months or even weeks, the metal cable wires snap thus getting caught in the mechanism. One thing leads to another and the whole cable snaps, making the door jam altogether. The FIX: Per my own experience at the dealership, and subsequently reading and researching many blog sites, the ONLY way to fix this issue is as follows: remove the entire door, remove and CHANGE the entire mechanism. Extremely costly, there's just no way around this. Asked if there was a way to simply change the cable, I was informed that the cable is part of the motor and that it is not a part that can be purchased OR repaired separately. Any “RECALL” in sight? We can only hope!! But here’s where we need your help. After speaking with Toyota’s Customer Service Relation (Headquarters), she explained that “recalls” happen when “enough” people call in and bring up issues (complaints) with their vehicles. Local Service Managers can also help petition to HQ on your behalf if they see a problem that may be a repetitive pattern. Service managers can relay this information to a factory representative and such. What can you do? First off, call this number: 1(800) 331-4331 (Customer Service Relations… they were VERY pleasant and helpful!) and tell them about your experience with the sliding door defect. They will give you a case number and send your issue higher up. Who know how many complaints they need before they consider recalls, but at least we’ll have done our best. WHEN YOU CALL: It can be very helpful to mention other case numbers relating to this issue so far: #0903125843 (March 2009), #200806060609 (June 2008)... I will add more as time goes and people contact me with theirs. Second: If you haven’t already fixed your door, DO call your Service Manager in your area to set up an appointment to have the door fixed, AND open the lines for discussion for him to petition on your behalf about this problem which SO many people are having issues with. Third: If you’ve already had the door fixed, DO NOT throw away your receipts!!! Cust. Serv. Rel. told me that if down the line Toyota comes out with a recall, YOU WILL BE RETROACTIVELY ENTITLED TO A FULL REFUND OF YOUR REPAIRS WITH PROOF OF PAYMENT!!! (aparently that goes for any problems which arise with Toyota vehicles! Good to know!) If by chance you’ve misplaced/lost/thrown out your receipt, I suggest you call your dealership ASAP and ask them to reprint one for you… they should be able to as long as you’re still in the system. BOTTOM LINE: You are NOT alone! If Toyota can see fit to recall a “clip” which is used to hold carpets, they SHOULD deal with this bigger issue too. Our voice must be heard, force in numbers people!!! Thank you so much for your help and attention! Chris Mitchell (nazalys  attglobal.net)
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