- #216 of 324
-
Re: Reviews of Sienna, Odyssee, Grand Caravan [ateixeira]
by mommy2four
-
Mar 08, 2009 (4:38 pm)
-
|
|
Replying to: ateixeira (Dec 29, 2008 10:48 am)
It would be a safety issue if the car was on fire and you had a lot of children in it, like I usually do. Yes, there are reported cases where a Toyota engine has caught on fire! These engines have what Toyota is calling "oil gel". The Sienna's affected are from 1997 to 2002 models. I own a 2000 Sienna and the passenger side sliding door gets stuck all of the time. When I used to pick up the kids after school they would stand outside the door trying to get in, thinking the door was locked. Now I need a new engine and I am just thankful that my engine has not caught on fire, YET!!!
I know this sounds extreme, but so does hearing that you need a new engine (to the tune of $6,000) when your vehicle only has a little over 100,000 miles on it and two payments left!
And to Toronto Dave, you are not the first to feel insulted by Toyota. Their customer service is definitely slipping!
|
- #217 of 324
-
Re: Reviews of Sienna, Odyssee, Grand Caravan [mommy2four]
by ateixeira
-
Mar 10, 2009 (6:40 am)
-
|
|
Replying to: mommy2four (Mar 08, 2009 4:38 pm)
I know all about the sludge issue with those 3.0l engines ... they extended coverage to 100k miles for owners who can prove they changed the oil at least once a year - are you within those limits?
|
- #218 of 324
-
Re: Reviews of Sienna, Odyssee, Grand Caravan [ateixeira]
by mommy2four
-
Mar 10, 2009 (7:20 am)
-
|
|
Replying to: ateixeira (Mar 10, 2009 6:40 am)
The coverage is "8 years plus 120 days/unlimited mileage" and they are saying I am out of the warranty period by 100 days. I brought the car to a Toyota dealership multiple times to have the check engine light diagnosed and they said it was just a gas cap issue. Said it happens all the time and there was nothing to worry about. Now the engine smokes on start up and I need a new short block to the tune of $6,000! I've owned 5 Toyotas in my lifetime but I will NEVER buy a Toyota again! Mistakes happen but not backing them up, and blaming the customer for neglect (they won't even take a look at my oil change receipts!) is just plain wrong! This is not over yet, I will keep fighting as long as it takes. The dealer had the nerve to offer to take the car in on trade and when I asked how much would I get for the car since it had so much work that needed to be done he said don't worry, it only smokes mainly when you first crank it in the morning and the engine light can be turned off! Can you believe the nerve of some people?
|
- #219 of 324
-
Re: Reviews of Sienna, Odyssee, Grand Caravan [mommy2four]
by ateixeira
-
Mar 10, 2009 (7:22 am)
-
|
|
Replying to: mommy2four (Mar 10, 2009 7:20 am)
You have a strong case but the question is do you have the energy to fight it? 
|
- #220 of 324
-
Re: Reviews of Sienna, Odyssee, Grand Caravan [ateixeira]
by mommy2four
-
Mar 10, 2009 (7:55 am)
-
|
|
Replying to: ateixeira (Mar 10, 2009 7:22 am)
Yes, I do have a STRONG case, and yes, it is tiring but I can and will handle it. I believe that Toyota thinks most people will just give up but I am not like most people. I know I took care of my Sienna and it is now the principal of the matter. We are a hard working, middle class family that purchased a Toyota because we believed in the products reliability and longevity. I was not that bothered by the sliding door sticking from time to time but when you are given the run around for so long about an engine light and then find out it is going to cost as much to fix your car as the car is worth, then there is a problem. No one should have to fight this hard for something like this. Your vehicle is most likely the second biggest purchase you will make in life. Toyota needs to do what is right.
As far as the door is concerned, I spoke with the service manager yesterday and he said it is a cable that needs to be tightened. The cost will be about $75.00 for labor, no parts are needed. Hope this helps anyone on here that was worried about their door.
|
- #221 of 324
-
Re: Reviews of Sienna, Odyssee, Grand Caravan [mommy2four]
by ateixeira
-
Mar 10, 2009 (12:04 pm)
-
|
|
Replying to: mommy2four (Mar 10, 2009 7:55 am)
Ask them to clean the rubber seals as well.
On my Miata they freeze up in extreme cold, but it's not as bad if they're clean.
|
- #222 of 324
-
Re: Toyota Sienna Sliding Door Problems [lifelister]
by dan156
-
Mar 12, 2009 (6:50 pm)
-
|
|
Replying to: lifelister (Sep 29, 2008 1:24 pm)
I am looking for help, support and advice here: Today, my toyota sienna rear passenger door fell off! Yes, that's right - it fell off. This is quite disturbing as one is driving with a 5 and 6 year old. It hung on by the front hinge and I took it Toyota with a bungy chord attached to it.
We have an extended warranty - that is up to 77,000 miles. We have 88, 000 miles, so they did not honor it. Finally, they agreed to cover it, but we will have to cover the cost of labor: $900.00.
Tell me, is this right?
Is there anything significant to do about it?
Is it worth the effort? Does this company have a little integrity?
|
- #223 of 324
-
Re: Toyota Sienna Sliding Door Problems [dan156]
by ateixeira
-
Mar 13, 2009 (10:18 am)
-
|
|
Replying to: dan156 (Mar 12, 2009 6:50 pm)
IMHO the key is the cause - was it faulty from production?
Or did kids hang on it and use it as a skate board ramp? 
|
- #224 of 324
-
Re: Cable Problem on Sienna Sliding Door [toronto_dave]
by dan156
-
Mar 13, 2009 (12:17 pm)
-
|
|
Replying to: toronto_dave (Mar 04, 2009 10:25 am)
Our cable broke- and so did the hinge- The entire door fell off!
Cost of labor: $900.00.
Sounds steep - parts are on Toyota- saying its $1200.00
It looks like the cost of the motor, hinge, cable are pretty cheap on-line.
Does any of this sound reasonable?
|
- #225 of 324
-
04 Sienna Sliding Door Lock
by skijenn
-
Mar 21, 2009 (4:49 pm)
-
|
|
I have an 04 Sienna, and have recently discovered that my driver's side sliding door lock has pulled through the skin of the door. The lock itself is held in place by 3 bolts, and they have pulled right through the sheet metal of the door. I took the vehicle to my dealer, and they are telling me that it is not covered, and I need to replace the entire door for $3500. Their alternative is to claim it through my insurance company. The vehicle has not been in an accident, so I'm not really sure how this has happened. I have the full 7 yr/100K mile warranty, and am at 65K. Has anyone ever heard of this happening, and whether it is ever covered by Toyota?
|
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Vans & Minivans 
