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Vans & Minivans Toyota Sienna Toyota Sienna Sliding Door Problems
325 messages, Last post on Nov 22, 2009 at 10:37 PM
You are in the Toyota Sienna Forum. Your Host is Karens
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Replying to: mackabee (Dec 10, 2007 9:00 am) I looked at my my sliding door hinges for signs of bolt/nuts movement and can't tell if the bolts/hinges have moved. My door is definetly out of alignment. It rubs and click as it closes. It's to the point that I no longer open it to prevent further paint damage. Please post your quick fix and mention what hinges to look at ? Thanks, Hector |
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Replying to: ateixeira (Aug 27, 2008 10:31 am) Thanks for posting. I spoke to a rep.at DOT this afternoon who stated that every cmplaint would be looked at and investigated. I hope this prompts a recall on the sienna sliding power doors. I also e-mailed corporate in Torrance,Ca and attached a link about an article written to a Dallas, Tx newspaper regarding a Sienna door that have fallen off it's track and was hanging by an upper hinge. A five year old boy opened the door using the inside power button behind the front right passenger seat. 
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| I also filed a DOT complaint last week regarding the right passenger door will not open. Everyone with this problem needs to file. Toyota has become more corporate and Detroit like than ever before. | |
Update, Traveled to local dealer to have my door checked. Answer from dealer. "Your center mid hinge needs to be replaced." Part $181.00 plus $380. labor. Also filed a complaint with Corporate in Torance,CA which like other post have mentioned could care less. Platnum care stated: Hinges are excluded." I also spoke with 3 diffferent people at Extended Care. Two were heartless the last one Extra Care customer service had some heart and mentioned that at least I was on the right path regarding filing a complaint with Toyota Corporate Torrance which simply will take your report and provide you with a reference #. Big deal they problably have thousands of cases with the same issue. I also spoke with the dealer service manager to no avail ! 
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Folks, After multiple calls to extra care, one visit to a dealer,e-mail and calls to corporate and toyota financial services in Torrance I still can't resolve my out of alignment/failing mid center hinge on my 04 Sienna right sliding door. I read a post where an owner obtained and exploded view of the hinge which contains bushings and other parts and was able to appeal her case through Toyota Financial Services. The hinge/parts wears over time and causes the door to clank and rub against the body of the van particularlly in the upper area near the rear bottom window area by the rear quarter panel. I'm going to obtain a service manual from my library to take a look at the center mid hinge in an exploded view. Hopefully I can build a case with Platnum Extra Care and Toyota Corporate in Torrance,CA.
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Replying to: socal13 (Sep 06, 2008 3:43 pm) 
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Replying to: ateixeira (Sep 08, 2008 7:37 am) http://toyota.justanswer.com/uploads/snd27613/2008-07-17_221901_sienna_door_inop- _tsib.pdf I attached the file in an e-mail and sent it to corporate. My next move is to speak with relations manager at the dealership where I purchased the van. The first dealer referred me back to corporate.
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Replying to: socal13 (Sep 14, 2008 10:22 pm) I guess some people could have their kids hanging on/climbing the doors and abusing it, to the exclusion would be to cover cases like that. Just try to show that you have not abused the door in any way (if that's the case). |
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Driver's side Power Sliding Door jams and does not open from inside nor outside creating a serious safety hazard due to inability to exit the vehicle. Dealership response is to bring car in and pay significant fee (even with extended warranty) for "reprograming the computer" to have the door return to proper / safe functionality. The condition is initally triggered by exercising a safety feature which prevents the door from opening when the gas cap is open. After that safety feature is triggered, there is no way to get the door working again until you visit the dealership and pay over a hundred dollars to get the door fixed. This is on a 2005 XLE Limited AWD. Wouldn't expect to pay to have the doors open!
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Replying to: sandcroft (Sep 20, 2008 6:44 am) a safety feature which prevents the door from opening when the gas cap is open Actually, it limits how far the door opens, i.e. it will not open all the way, but it will open. An important distinction. |
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