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Vans & Minivans Toyota Sienna Toyota Sienna Sliding Door Problems
325 messages, Last post on Nov 22, 2009 at 10:37 PM
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| Has anyone recieved more than 50% back from Toyota on their door repair bills? | |
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Hi Folks, I've also filed with DOT on-line yesterday. After reading numerous post and other websites. The below post and article in a Dallas Tx newspaper took the prize. It's the story of a Toyota sliding door falling off it's track and hanging by the hinges. Before I post the article I must mention that I also purchaseed my van from a Southern California dealer with 10K miles. At 40K miles the right passenger door which has a powwer motor started making a clicking sounds as it closed. The door is now out of alignment and is rubbing against the body and inside door jam. I bought the Platnum Care 7 year/100K miles and have contacted Extra Care. As most of you know you have to take the van for an inspection first, sign a work order for labor/inspection then the dealer will call extra care (Platnum Care) and if covered will fix the issue. If not I will need to pay for the labor/inspection and the common $1700-1800 to fix the door. I'm  hopeful my door issue will be covered. Anyhow below is the post/article of the fallen door found on Toyotafans.com The right door of my 2004 Sienna FELL OFF today! Scratched the paint. The left door hasn't worked for months now so I was waiting for this one to quit. Another lady was on Click and Clack when her 2004 Sienna doors fell off. link to Click Clack article : http://www.dallasnews.com/sharedcontent/dws/classifieds/news/automotive/cartalk/- stories/DN-cartalk_23emp.ART.State.Edition1.36a7af8.html We need a group effort to get a response from Toyota! The more people that call and complain the better. Customer Care Hotline: 1-800-331-4331 Feel free to reference my case # 200806060609 and tell them to build a file on this. I'll let you know how the repair goes. 2 doors! Shouldn't the doors on a car OPEN even if it is out of warranty? Toyota is not willing to do anything... the dealers say they can't either. Meanwhile my kids have to crawl over the front seats to exit our van. Nice. Time to shop for a better brand. |
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Replying to: mackabee (Dec 10, 2007 9:00 am) I looked at my my sliding door hinges for signs of bolt/nuts movement and can't tell if the bolts/hinges have moved. My door is definetly out of alignment. It rubs and click as it closes. It's to the point that I no longer open it to prevent further paint damage. Please post your quick fix and mention what hinges to look at ? Thanks, Hector |
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Replying to: ateixeira (Aug 27, 2008 10:31 am) Thanks for posting. I spoke to a rep.at DOT this afternoon who stated that every cmplaint would be looked at and investigated. I hope this prompts a recall on the sienna sliding power doors. I also e-mailed corporate in Torrance,Ca and attached a link about an article written to a Dallas, Tx newspaper regarding a Sienna door that have fallen off it's track and was hanging by an upper hinge. A five year old boy opened the door using the inside power button behind the front right passenger seat. 
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| I also filed a DOT complaint last week regarding the right passenger door will not open. Everyone with this problem needs to file. Toyota has become more corporate and Detroit like than ever before. | |
Update, Traveled to local dealer to have my door checked. Answer from dealer. "Your center mid hinge needs to be replaced." Part $181.00 plus $380. labor. Also filed a complaint with Corporate in Torance,CA which like other post have mentioned could care less. Platnum care stated: Hinges are excluded." I also spoke with 3 diffferent people at Extended Care. Two were heartless the last one Extra Care customer service had some heart and mentioned that at least I was on the right path regarding filing a complaint with Toyota Corporate Torrance which simply will take your report and provide you with a reference #. Big deal they problably have thousands of cases with the same issue. I also spoke with the dealer service manager to no avail ! 
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Folks, After multiple calls to extra care, one visit to a dealer,e-mail and calls to corporate and toyota financial services in Torrance I still can't resolve my out of alignment/failing mid center hinge on my 04 Sienna right sliding door. I read a post where an owner obtained and exploded view of the hinge which contains bushings and other parts and was able to appeal her case through Toyota Financial Services. The hinge/parts wears over time and causes the door to clank and rub against the body of the van particularlly in the upper area near the rear bottom window area by the rear quarter panel. I'm going to obtain a service manual from my library to take a look at the center mid hinge in an exploded view. Hopefully I can build a case with Platnum Extra Care and Toyota Corporate in Torrance,CA.
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Replying to: socal13 (Sep 06, 2008 3:43 pm) 
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Replying to: ateixeira (Sep 08, 2008 7:37 am) http://toyota.justanswer.com/uploads/snd27613/2008-07-17_221901_sienna_door_inop- _tsib.pdf I attached the file in an e-mail and sent it to corporate. My next move is to speak with relations manager at the dealership where I purchased the van. The first dealer referred me back to corporate.
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Replying to: socal13 (Sep 14, 2008 10:22 pm) I guess some people could have their kids hanging on/climbing the doors and abusing it, to the exclusion would be to cover cases like that. Just try to show that you have not abused the door in any way (if that's the case). |
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