Last post on May 16, 2013 at 1:30 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#126 of 755 Re: Toyota Sienna Sliding Door Problems [bobostudios]
Jul 28, 2008 (11:02 am)
I have just had two door issues with my 04 Toyota Sienna XLE within 10 days of each other...The first, I became trapped inside my car when the drivers door would not unlock manually or electronically...I was able to climb out the passenger door but could not open the drivers door from inside or outside the vehicle. My dealership was able to replace the part at a cost of approximately $500. I was 2000 miles over my extended warranty. 10 days later the left sliding door cable snapped and stopped opening automatically. The cable was hanging on the outside. It was frayed and rusty. When I took it back to the the dealership, of course we already new it was out of warranty, They could repair for well over $1000. I did not have them repair it at this time...We are just opening and closing manually. After seeing many sliding door issues on various web sights I have contacted Toyota customer service. I have been assigned a ref# and have been told I will receive a call before end of business tomorrow. Has anyone had any luck going down this path and how many complaints of the same problem warrant an official or non official recall?
Thanks for your input.
#127 of 755 Re: Toyota Sienna Sliding Door Problems [jrosatti]
Jul 30, 2008 (11:33 am)
No experience but I think you're doing exactly the right thing. Be very polite and mention the other issue as well. I bet they help in some way.
Best of luck.
#128 of 755 Re: slinding door sensors [sctroacery]
Jul 30, 2008 (1:26 pm)
My sense at this point is that the sliding doors on the Siennas are a recall waiting to happen. Ours have been problemmatic since the first week of owning the car. The dealer wants $1,700 to repair the door. Poor poor quality. We'll use the one door like they did in the olden days!
#129 of 755 Re: 2004 Sienna Mechanical Door Trouble [kowalik]
Aug 24, 2008 (2:19 pm)
I have a 2004 Sienna XLE Limited with door problems also. First of all, my trunk wouldn't stay open and almost took my head off a couple of times. That was fixed under part of a recall. Then my passenger sliding door could not be opened from the outside and would not stay open when you opened it from the inside. $1800 later, I had the motor to keep the door replaced and a sensor on the door replaced. I called Toyota to complain and they said that they would reimburse me for half of the expense since my husband owned two Lexus and I owned a Toyota. I told him that was not satisfactory. I said that they should be 100% of the charge since it was obviously either a bad design or a defective part. Two days after that, my drivers side sliding door will no long stay closed. So I started checking the blogs and see that Toyota has had many probelms with the 2004 Sienna doors. I am going to call the dealer and Toyota tomorrow. Any thoughts on who else I should complain to?
#130 of 755 Re: 2004 Sienna Mechanical Door Trouble [ndeborahk]
Aug 25, 2008 (6:22 am)
You can file a complaint with the NHTSA off of defective complaints. If there are enough complaints they have to open an investigation. That's how the back door problem was recalled.
#131 of 755 Re: Toyota Sienna Sliding Door Problems [todds4]
Aug 25, 2008 (11:48 am)
I just filed a complaint with the NHTSA. It was a 10 minute process on the web. One of the responders said that that is how the back lift gate piston problem had a recall issued. I urge everyone to file a complaint as soon as possible.
#132 of 755 Re: 2004 Sienna Mechanical Door Trouble [ndeborahk]
Aug 25, 2008 (12:53 pm)
Well, yesterday my drivers door started to go for the second time (one of the other recalls for defective welds). We all need to start to call the NHTSB!
I had a similar conversation with Toyota but since we did not own any other Toyotas at this time, the said they would offer NOTHING!. Obviously if you own 20 Toyotas they will pay 100%. This is a discriminatory practice by the way which opens the door to talk with attorney generals office or my State's Dpt. of Consumer Affairs.
The Sienna is pretty but has SERIOUS quality issues which Toyota is not owning up to! Have talked with several other who can't get rid of it soon enough! People need to start speaking out. We're still under 50,000 miles and I will not own this car for the second 50!
#133 of 755 Sienna door trouble
Aug 26, 2008 (5:02 am)
Well, I called Toyota about my second toyota sienna sliding door that failed two days ago. They gave me half of the $1800 it cost to fix my other sliding door that failed last week. When I told them that they should pay for this door also, they basically told me to pound sand. I also called my dealer and they were even more dismissive. I have a call in to the owner of the dealership, but I don't expect him to call me back. I am so upset and angry to have to pay $2700 to fix doors on a car with only $66,000 miles on it. I am also worried that this is the beginning of a slippery slope of repairs. I am now researching other cars and will look into trading this one in. I don't have the money to do it now, but am worried that this is just the beginning of a money pit.
#134 of 755 Re: Sienna door trouble [ndeborahk]
Aug 26, 2008 (10:03 am)
If you don't get a call back from the owner of the dealership make some signs and stand out front of the dealership with your spouse on a couple of Saturdays and my guess is that they will capitulate fairly quickly.
#135 of 755 Office of Defects Investigation
Aug 27, 2008 (11:31 am)
Report problems here:
If the NHTSA sees a pattern they will force a recall.
My doors are fine, knock on wood, but be sure to register your complaint if you have one, that's the only way it will ever be recalled.