Last post on May 21, 2013 at 12:42 AM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Car Safety, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#747 of 756 Re: Out of warranty [bad_warranty]
Apr 02, 2013 (7:32 am)
Well, look at it from a different point of view.
Let's say you paid $1000 or so for a 10 year warranty, and someone else who bought their car they same day paid $800 for a 9 year warranty.
Then their car breaks at 9.2 years.
If a manufacturer covers them, you got screwed. Otherwise, why did you pay more than they did?
As a gesture of Good Will I think it would be appropriate for them to perhaps share the cost with you, given you're a customer with the longest warranty available. I think it's fair for you to ask, also.
But they can't just fix every car for free indefinitely.
I have a 7/100 warranty on one of my cars (not the Sienna), and the value of that warranty is zero if they fix every one's cars after the standard warranty is up.
What did I pay for, exactly?
Apr 02, 2013 (7:59 am)
I finally bit the bullet and sent in my sliding door units (2005 Sienna XLE, 135k miles) to Benson's Auto as per recommendations on this forum. Rich was a great help and both doors are now good to go with high quality cables, total cost was about $900 as a couple other parts were broken. Removal/installation were pretty straightforward with his instructions, and he sourced the extra parts at minimum price which was much appreciated. I highly recommend anyone else out of warranty/recall get it done... you forget how great the power doors are with kids (and the wife).
#749 of 756 Re: Out of warranty [ateixeira]
Apr 02, 2013 (4:51 pm)
You are talking like a true service manager. I'll update you after the final decision has been made.
Meanwhile, you might want to respond to the other 750+ posts who have the same issue...give you time to think about what you're saying. Nine years later...
#750 of 756 Re: Out of warranty [bad_warranty]
Apr 03, 2013 (9:17 am)
I avoid dealerships as much as possible, even do my own routine maintenance.
The 7/100 warranty is on my wife's car, and yes I think it's unfair when every one gets a benefit that we had to pay for.
750 posts is nothing, have you seen the Dodge/Chrysler transmission thread? 2000+
#751 of 756 Re: Out of warranty [ateixeira]
Apr 09, 2013 (11:32 am)
Haha, you are good. Comparing a Chrysler to Toyota. Chrysler is notorious for their poor quality, while Toyota...
Nine year warranty, can you see BMW offering such a ridiculous "defect". Come on man, fess up that Toyota knows this is a very real problem.
#752 of 756 Re: Out of warranty [bad_warranty]
Apr 09, 2013 (12:24 pm)
BMW isn't exactly known for stellar reliability. 10 years no problems would be very unlikely.
#753 of 756 Re: Sliding doors sticking [toyotamom]
May 05, 2013 (1:06 pm)
I don't know if anyone has suggested any help for your frozen doors. I have a 2001 Sienna. Here in DE we have weather that usually involves rain in the daytime and then freezing temps at night. This causes water between the door seal and the body to freeze the door closed. A real simple fix I've used is to lubricate the door seal with spray silicone. Spray it on and wipe off the excess. I hope this helps you.
#754 of 756 Sliding door cable repair
May 15, 2013 (9:05 pm)
Reading through some of these discussion threads, I am amazed at how some dealerships get away with murder. We had a 2004 Sienna XLE automatic door fail in the open position (it wouldn't close) at a grocery store. I looked at the cable and saw the cable sheathing had split open. As the door was closing it binded up at this point in the pulley system and reversed open. I thought I could get it through the initial pulley and pull ed but it really jammed up. I had to cut the rear tensioner side of the cable to close the door.
We brought the van to the dealer in Bellevue, NE to have the cable replaced. I left for work and my wife returned home. She got a call saying that the motor and possibly locking motor had to be replaced for $1800 with $1000 up front. She paid it up front and then called me. I called the dealer and cancelled the order. i then went over there. Clearly, the motor and locking motors still ran, but the cable sheathing was aged and cracked as a result of all the turns through the pulleys it had to make.
Luckily, there was another person at the dealership who said he could replace just the cable. After rescheduling the repair, I pointed out the the other side cable was in the same condition as the broken cable was just before failure.
They called their district service manager in Kansas City who gave approval to replace that cable too.
Now both door open and close like a champ (even without the gritty sound it used to have).
I really believe the problem lies in the plastic sheathing of cable aging and cracking.
#755 of 756 Re: Sliding door cable repair [theduke5]
May 16, 2013 (1:30 pm)
I had the cable break on 2004 Sienna XLE door and was asked $1800 by the dealer to replace the whole lot, no "cable-only" solutions. If you don't mind, how much were you charged to have the cable replaced? Was it repaired under a Toyota notice?
Thanks, Kirk in TX
#756 of 756 Re: Passenger door not responding to buttons-2006 [skygreencastle]
May 21, 2013 (12:42 am)
I have the same problem on my 2007 sienna. I found a fix for it although I haven't actually repaired my door yet though. Please see post number #321 for the fix. Its actually a defective motor latch release mechanism and can be purchased for about $ 100.00