Audi TT Instrument Cluster

71 messages, Last post on Nov 04, 2009 at 6:21 PM

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#71 of 71 Re: INSTRUMENT CLUSTER [flip08] by remster Nov 04, 2009 (6:21 pm)
I have some half-good news. I have a 2001 TT roadster, bought new, and the cluster failed under warranty and was replaced in 2002. The new cluster had the temp gauge off by one from the get go: when the car is started, instead of starting from the far left, it started one notch from the far left. Then when the car was warm, it'd sit one notch to the right of the vertical. Since I had it just repaired, I assumed this was normal. But much later, about mid 2009, during a regular service visit, the dealer told me the cluster was not right. That was quite a shock. I saw the whole story about the settlement, but somehow I missed the boat. A call to Audi Corp customer service was no help. Not under warranty, not covered. I started a BBB complaint against my dealer, and this got the ball rolling. I settled for paying 30% plus tax (seems to cover the parts and a little more) and the dealer paid the rest. I have since closed the BBB complaint. Moral of the story: try working out with your dealer. It may not work, but it's worth a try. (If you see this message on other boards, it's on purpose... I found quite a few people pulling their hair about the same issue... so I figure I should let all of them know).

#71 of 71: Re: INSTRUMENT CLUSTER [flip08] by remster; Nov 04, 2009 (6:21 pm)

I have some half-good news.
I have a 2001 TT roadster, bought new, and the cluster failed under warranty and was replaced in 2002.
The new cluster had the temp gauge off by one from the get go: when the car is started, instead of starting from the far left, it started one notch from the far left. Then when the car was warm, it'd sit one notch to the right of the vertical.
Since I had it just repaired, I assumed this was normal.
But much later, about mid 2009, during a regular service visit, the dealer told me the cluster was not right. That was quite a shock.

I saw the whole story about the settlement, but somehow I missed the boat.
A call to Audi Corp customer service was no help. Not under warranty, not covered.

I started a BBB complaint against my dealer, and this got the ball rolling.
I settled for paying 30% plus tax (seems to cover the parts and a little more) and the dealer paid the rest.
I have since closed the BBB complaint.

Moral of the story: try working out with your dealer.
It may not work, but it's worth a try.

(If you see this message on other boards, it's on purpose... I found quite a few people pulling their hair about the same issue... so I figure I should let all of them know).