Last post on Oct 28, 2013 at 8:16 PM
You are in the Audi TT / TTS / TT-RS
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Audi TT, Coupe, Convertible
#71 of 109 Re: INSTRUMENT CLUSTER [flip08]
Nov 04, 2009 (6:21 pm)
I have some half-good news.
I have a 2001 TT roadster, bought new, and the cluster failed under warranty and was replaced in 2002.
The new cluster had the temp gauge off by one from the get go: when the car is started, instead of starting from the far left, it started one notch from the far left. Then when the car was warm, it'd sit one notch to the right of the vertical.
Since I had it just repaired, I assumed this was normal.
But much later, about mid 2009, during a regular service visit, the dealer told me the cluster was not right. That was quite a shock.
I saw the whole story about the settlement, but somehow I missed the boat.
A call to Audi Corp customer service was no help. Not under warranty, not covered.
I started a BBB complaint against my dealer, and this got the ball rolling.
I settled for paying 30% plus tax (seems to cover the parts and a little more) and the dealer paid the rest.
I have since closed the BBB complaint.
Moral of the story: try working out with your dealer.
It may not work, but it's worth a try.
(If you see this message on other boards, it's on purpose... I found quite a few people pulling their hair about the same issue... so I figure I should let all of them know).
#72 of 109 Audi TT Roadster Quattro
Sep 01, 2010 (11:36 pm)
is the audi tt roadster more reliable than the coupe or is it the same?
#73 of 109 Audi USA
Nov 24, 2010 (5:24 am)
Audi USA has finally admitted that it DOES NOT PAY ATTENTION TO CUSTOMERS WITH MECHANICAL DEFECT ISSUES. That it "settles" lawsuits with extremely favorable conditions FOR THE COMPANY. Dealers are not your friend and rather than look for the correct solution for problems it looks for ways to MAKE THE ISSUE YOUR FAULT. DO NOT BUY AUDI PRODUCTS. If you must, lease and stay within warranty periods. This does not mean that you will be trouble free as you will, in all probabilitiy, have to go the dealer repeated times with issues, repeat issues or issues that they cannot repair. YOU WILL BE STUCK WASTING YOUR TIME GOING TO THE DEALERSHIP. Parts costs and labor rates are Porsche based. A simple 3 dollar bulb is !5 at Audi!!!! AND YOU MAY HAVE VW PARTS IN YOUR AUDI/PORSCHE. They lie, cheat and steal your money...
#74 of 109 Re: Audi TT Roadster Quattro [cris100]
Nov 24, 2010 (5:29 am)
HI. Read my recent post about Audi in general. As far as I know, the model makes no difference except that for the roadster you have the convertible top to contend with. Many have issues with the lock/unlock handle for the top. I had issues with the top were it is fastened on the back. The glue dried up and it took over 500 bucks for the parts and the labor to repair. My glove box lock failed locked! 750 for the part and 200 for labor. A GLOVE BOX!!!! The Mass Air Sensor has issues, the instrument cluster has issues, the timing belt/water pump/alternator has issues. But more importantly, Audi DOES NOT BACK YOU UP ON THEIR DESIGN FAULTS AND DEFECTS. They ignore you, they "settle" suits at highly favorable terms FOR THEM, etc. etc. etc. NOT A GOOD DEAL. Beautiful car but, if you chose to get one, expect costly repairs and maintenance. Hope this helps.
#75 of 109 Re: Tach problems [calaudi]
Jan 19, 2011 (4:52 pm)
I have 2002 TT coupe (hatchback) with 104,000 miles on it. I had no problems with the car until last year when the instrument cluster began to act up. The first indication something was wrong was the Temperature gauge suddenly started reading into the above normal range by one tick. Then it got worse and moved all the way to the far right (overheated) indication. I took the car in for service and was told that there was no indication of an engine problem...no oil leak, no water pump, radiator or coolant problem including water pump problem. I was told that instrument cluster failure was common in these cars and that it need to be replaced at the tune of $1040.00 + tax since the whole cluster had to be removed, the new cluster had to have the current mileage burned into the odometer and installed into the dash panel. I didn't do it due to cost. Finally, the whole cluster has failed. The instruments gauges are not accurate and the whole center information cluster which provides service warnings is no longer operable. Changing the cluster through an authorized Audi dealer is the only solution since the Audi has the codes and the ability to burn the mileage from your old instrument cluster into the new cluster without affecting car resale value. (It is illegal and a crime to tamper with vehicle odometers and tampering will effect resale value of the vehicle.) The instrument cluster needs to be replaced before total failure. You should also be aware that Audi settled a class action law suit without admitting wrong doing on replacement of TT instrument clusters in the late 1990's for certain TT owners. The suit has been settled. Anyone with a TT and a failed instrument cluster not part of the class action settlement is on their own.
#76 of 109 Re: Tach problems [ttdan]
Jan 23, 2011 (6:37 pm)
My 2002 TT had the same problem just after going out of warranty. Audi made good on the repair even though at the time it wasn't considered a defect in the US. At that time, in the UK, it was determined to be a defect and they replaced any defective units even those no longer under warranty. In less than a year after mine was fixed, Audi USA finally considered it a defect and fixed any that were defective. I would write the head of Audi USA if the dealer won't work with you on this. That's exactly what I did in my case and it worked.
#77 of 109 Instrument Cluster
Jan 24, 2011 (8:19 am)
I have revisited Audi USA and referenced this site and others who are still talking about the ill will Audi USA has created from the faulty instrument clusters and their supposed settlement. Perhaps if everyone effected shouts at the same time - they may wake up and clean up the cluster mess once and for all.
To Email Audi of America go to: http://www.audiusa.com/us/brand/en/about/main/contact_audi.html
Audi of America Mailing Address
Audi of America, Inc.
3800 W Hamlin Road
Auburn Hills, MI 48326
If you currently own an Audi and have questions or concerns about your ownership experience, and would like to speak with a Customer Relations Advocate call 1-800-822-2834 (AUDI), Monday through Friday, 8 am to 9 pm, Eastern Time.
#78 of 109 My cluster is messed up too!
Feb 01, 2011 (1:00 am)
I have run out of gas several times due to this...haha...
The temp also reads super cold at all times, the screen is not even readable anymore....Looking for a resolution! someone help please!
I emailed Audi but I'm not sure that will help...
Any further suggestions?
I purchased this used private party...can I still get this done?
#79 of 109 Goodbye TT
Feb 09, 2011 (9:21 am)
Well my dreams of owning a TT Roadster are over. I woke up two weeks ago and decided to buy one for a toy. I started my research here and on other forums and it just doesn't seem like a bright idea. I have looked at several around the Houston area and came close to closing the deal on a black one but I just don't want to deal with the headaches that all of you have dealt with. And the instrument clusters were messed up on all of the models I looked at.
Thanks for sharing your experiences here and saving me the headache. The problem now is that I want a fun roadster but I feel like nothing really compares to the TT. I sorta looked at the Z4 but I'm not a fan. I'm at a lost.
#80 of 109 Re: Audi TT Roadster Quattro [ramonc]
Sep 30, 2011 (7:58 am)
I just found out that my instrument cluster needs replacement. I have a 2001 TT Roadster conv purchased new when they first came out baseball leather and the show care color of that year. Garaged kept never driben in winter only highway driving. Just turned 40,000 miles as of 9/30/11. 4 years ago glove box lock $900.00 + 2years ago sensor $1200.00 2 years ago computer $2000.00. Now instrument cluster $$$$$$$ ???? I can just imagine. I am at my wits end.