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Audi TT Instrument Cluster

71 messages,  Last post on Nov 04, 2009 at 6:21 PM

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What is this discussion about? Audi TT, Coupe, Convertible

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#66 of 71 Re: instrument cluster 2001 TT [owenscol] by claires HOST Mar 12, 2009 (11:49 pm)
Replying to: owenscol (Mar 12, 2009 2:52 pm) From Green Welling, LLP:   AUDI TT Instrument Cluster Settlement – Court granted approval of a nationwide settlement for Audi TTs (model years 2000 - 2004, and certain 2005 models) alleged to have defective instrument clusters. The settlement provides three types of relief to class members, including a 2 year extension of the existing warranty, free repairs or replacements of defective instrument clusters, and full reimbursement of qualified, out pocket expenses incurred for instrument cluster repairs or replacements. For more detail Click Here > Replies to this message: flip08 (May 06, 2009 6:08 pm)
#67 of 71 Re: 2001 TT Tachometer [owenscol] by ramonc May 06, 2009 (3:28 pm)
Replying to: owenscol (Mar 12, 2009 10:56 am) Owenscol, the tach as well as everything in the instrument cluster is controlled by a central computer chip. That is the essence of the repair lawsuit. This was an improperly designed or built part. Sorry for the bad news.
#68 of 71 Re: instrument cluster 2001 TT [claires] by flip08 May 06, 2009 (6:08 pm)
Replying to: claires (Mar 12, 2009 11:49 pm) This settlement is horseshit. The court granted settlement for the model years of 2000 to 2004. I have a 2001 with 15,000 miles on it and it is not covered by Audi. Why? Even though I have a receipt validating a certified diagnosis of the cluster problem within the time frame allowed by the settlement; Audi reneged on their promise and didn't allow my claim because my TT (and many others) were outside the time frame by the time we paid $1500+/-for the repair. The TT was our fourth Audi; we were obviously loyal customers but after repeated denials from Audi Corporate to reimburse us for an obviously faulty component (15k miles). We will no longer continue to buy Audi which amazes me since we were such faithful, qualified customers. Astonishing how a settlement goes through all the machinations of law and ends up losing the practical intent and spirit of the entire process as well as long time customers.
#69 of 71 INSTRUMENT CLUSTER by 4joy4joy Sep 29, 2009 (3:48 pm)
I have a 2001 TT that I purchased new on /5/20/01. I now have 74,500 miles on my car and the instrument cluster went out. It was sporadic when I had it to the dealership on 4/24/06 and I declined to pay $1607.00 to repair it. Do I have any recourse now? Replies to this message: remster (Nov 04, 2009 6:21 pm)
#71 of 71 Re: INSTRUMENT CLUSTER [flip08] by remster Nov 04, 2009 (6:21 pm)
I have some half-good news. I have a 2001 TT roadster, bought new, and the cluster failed under warranty and was replaced in 2002. The new cluster had the temp gauge off by one from the get go: when the car is started, instead of starting from the far left, it started one notch from the far left. Then when the car was warm, it'd sit one notch to the right of the vertical. Since I had it just repaired, I assumed this was normal. But much later, about mid 2009, during a regular service visit, the dealer told me the cluster was not right. That was quite a shock.   I saw the whole story about the settlement, but somehow I missed the boat. A call to Audi Corp customer service was no help. Not under warranty, not covered.   I started a BBB complaint against my dealer, and this got the ball rolling. I settled for paying 30% plus tax (seems to cover the parts and a little more) and the dealer paid the rest. I have since closed the BBB complaint.   Moral of the story: try working out with your dealer. It may not work, but it's worth a try.   (If you see this message on other boards, it's on purpose... I found quite a few people pulling their hair about the same issue... so I figure I should let all of them know).

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