Last post on Sep 26, 2012 at 11:05 AM
You are in the Audi TT / TTS / TT-RS
What is this discussion about?
Audi TT, Coupe, Convertible
#96 of 105 Re: serpent 11 [serpent11]
Dec 09, 2011 (11:05 am)
I just had mine replaced by Audi. My initial contact was with AUDI USA 1-800-822-2834 and I ended up taking my car into the dealer to have it officially diagnosed (has to be diagnosed by and Audi dealer). It's a bit of a gamble but the only way you can get Audi USA to play.
It turns out (in my case anyway) that the dealers have significant input into Audi's decisions. As was explained to me (by my dealer) you have the best chance of getting Audi to pay 100% for the cluster itself if you are an original owner AND have a history with the dealer. If neither is the case it's a bit of a harder road and you will probably find Audi will eventually offer between 10-50% off maybe [your results may vary].
The dealer controls the installation cost so count on paying about 1 1/2 hours. In some cases they credit the diagnostic charge (~ $125) against that amount but in most they do not.
If you are not the original owner you are probably going to be better off financially by working with someone like ModuleMaster to rebuild your cluster for between $160-350 depending on whether without the LED or with the LED rebuilt. http://www.modulemaster.com/en/services/instrument_clusters.php
All of the above is based on my experience, research, discussions and opinions only -- I have no clue if they are the best or if they are even similar to anyone else's. I did get mine replaced by Audi and paid only the 1 1/2 hr for the install. I was QUITE happy with the result given the time since the settlement and the fact that Audi is NOT required to do anything at all at this point in time.
#97 of 105 Re: serpent 11 [gofastpro]
Jan 06, 2012 (1:41 pm)
I love my 2001 TT (orig. owner) but hate the service issues I have had especially the problems with the instrument cluster having to be replaced. I currently need to have the instrument cluster replaced AGAIN for the THIRD time! First time it was under warranty, second just out of warranty so dealership/Audi USA paid 50% and I paid 50%. Then the class action suit happened and I was reimbursed the 50% I paid. Now, I have been told by dealership that the instrument cluster needs to be replaced again. Audi USA and my dealership agree that an Audi should not need FOUR instrument clusters over the lifetime of the vehicle. They say one replacement is unusual, however, they wont pay for the repairs. Audi obviously does not stand behind their product when it has an obvious design flaw. My wife wanted us to buy an A4 or an A6 and we decided against it for fear of the same problems. To fix or not to fix...that is the question.
#98 of 105 Re: serpent 11 [01ttowner]
Jan 06, 2012 (4:09 pm)
How many miles is on your TT and is it a Roadster or coupe?
#100 of 105 Audi Instrument Cluster
Feb 01, 2012 (8:45 pm)
I just purchased a 2001 Audi TT roadster from the original owner. The instrument cluster is not working properly. Is there any way to get Audi to help with the replacement cost of the cluster? If so, what is the best way? I am new to the Audi world.
#101 of 105 Cluster Replaced???
Feb 07, 2012 (8:26 am)
Hi. I have an audi TT which i purchased in December 2008. It is a 2000 audi tt 225. In my booklet it says that my TT was bought in August 2000 with the first owners details. When I put in a new battery last year, the cluster reset to August 2001. Does this mean my cluster was also replaced in 2001?
#102 of 105 Instrumental cluster failure
Feb 24, 2012 (8:41 am)
Hi! I have a 2003 TT with fuel gauge failure. The fuel indicator showes half tank more than it actually is. trip calculator is showing the right value.
I tried vag com adaptation but not able to change the fuel indicator's possition although I changed the values in the software (from 128 to 120).
I tried to retrieve the SKC with the vag tacho but i had no luck as the pin code that the programme gave me was wrong.
Last thing was to remove the whole dash board and remove the fuel needle myself. I run output tests with vag com and I reposition the needle in the middle. It worked properly until the next day that I refilled...When I refilled the fuel cluster showed again half tunk more than it was..???
Any ideas why that happened and how I could fix the problem would be appreciated.
Thanx in advance
#103 of 105 2002 TT dash concern
May 30, 2012 (10:25 pm)
I just purchased this car. Everything works perfect Except, right in the center of the instrument cluster ther is a 00:00 that is continuously blinking off and on. What are these numbers for and how do I reset them or turn them off? The only non OEM part on the car is the stereo system. Is it related to this?
#104 of 105 Re: 2002 TT dash concern [sweet41k]
by claires HOST
Jun 01, 2012 (10:25 pm)
One of the other members mentioned an "hours driven" counter - could that be it?
As for what the problem's related to, most of the folks participating in this thread have had various problems with the instrument cluster, and some were able to resolve them.
Automotive News & Views | Coupes & Convertibles
#105 of 105 anybody tried ModuleMaster?
Sep 26, 2012 (11:05 am)
I'm going to give these guys a shot.
The TT cluster is $350 to rebuild it and there's a 5 year warranty (voided if/when you sell the car). According to the diagram on their site, removing the cluster isn't too difficult. You can overnight it to them, there's a 2-day turn-time and it's sent back to you.
They fix the defective parts of the module and replace (and upgrade) the LCD panel. There's supposedly no immobilizer issues as long as you keep your battery disconnected until you re-install the unit.
If I have issues, I'll repost. Otherwise, wish me luck!