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Sedans Toyota Avalon Toyota Avalon Navigation System
349 messages, Last post on Nov 09, 2009 at 4:13 AM
You are in the Toyota Avalon Forum. Your Hosts are pat & karens
 I finally got results after I called Toyota in Japan (Tokyo)and sent them documentation of my travails with the factory representative who saw my car malfunction and said that there was nothing wrong with the system. A certified letter to Toyota in California got me a phone call from a representative who said that the word of the Factory Representative was final and I could go to arbitration if I felt there was a basis for a complaint. They refused to put their response in writing. After the call to Japan (which must be made at night after 9PM EST), the lady I spoke to, who spoke perfect English, expressed the concern that the position being taken by Toyota America was not appropriate and that she would contact them. I received a call from a gentleman in the Executive Offices of Toyota America after about 5 days who advised me that they had heard about problems with the Navigation system. He said that they intend to make changes in future models. I asked what good that would do for me and he asked me what I would thought would be appropriate. I said I either wanted the system fixed or I wanted monetary compensation for the less-than-perfect system. He asked what I thought would be appropriate. I asked for $500 and he agreed. I got a check with a cover letter that made no mention of the problem, merely that the check was for "goodwill". Anybody with the problem should consider dealing with Toyota regarding this problem in the same way since they are taking the STONEWALL POSITION on the problems with this system. I got the number for Toyota by going on the Toyota website (Japan). Good Luck to All. Write back after you try this! It worked for me! By the way.... I used STARTEC phone service (see GOOGLE) The call to Japan for 20+ minutes cost about $1.00
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Replying to: generose (Dec 23, 2007 9:01 am) I may do something similar. bob
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Replying to: pulone (Dec 26, 2007 1:51 pm) |
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I want to purchase upgrade disc for 03 system To install is it just a matter of switching discs in the trunk?
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Replying to: baldbill (Jan 02, 2008 3:03 pm)
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Replying to: navguy1 (Jan 02, 2008 3:43 pm) |
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Has anyone else had their NAV SYS just plain freeze? Mine does it about twice a month, when on longer trips, on fwy. Dealer can't duplicate the probelm, so I am stuck with it. bob
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Replying to: pulone (Jan 03, 2008 8:31 am) BC |
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| I just recently bought my first toyota a 2008 avalon limited absolutely love this car just have one problem when using the voice activated system will ask it to swich to am radio and nav responds atm icons showing on map. If not in the gps mode it recognizes the command this is not the only command it gets wrong is this a common occurance or am I doing something wrong thanks for the help. | |
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Replying to: coach57 (Mar 05, 2008 5:49 pm) Sorry to hear you are having these problems with the NAV system on your '08 model. :  This is a continuation of the problems experienced with 2007 models and earlier. Toyota apparently has not addressed the problems and probably will continue to deny that they exist. See my several posts and what I did to get some financial resolution for the problems with the system. Generose |
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