- #1 of 20
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Climate Control Voice Recognition Problems
by alien2
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Aug 23, 2006 (4:38 am)
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Has anyone had their NAV unit changed out to solve this known problem? The TSB # is EL-008-06. If your VIN # is prior to (less than) JTHBJ46G#72022076 your vehicle is likely affected. My dealership acknowledges that the TSB is accurate but says that when they spoke with LEXUS, LEXUS said the fix hasn't been finalized. The replacement NAV unit, changed under warranty, cost about $10000 to $12000 depending on who your are talking with. Thanks, Alien
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- #2 of 20
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Re: Climate Control Voice Recognition Problems [alien2]
by tdoh
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Aug 23, 2006 (10:06 am)
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Replying to: alien2 (Aug 23, 2006 4:38 am)
Mine isn't affected by the TSB but I've read of others w/ units affected by the TSB who recently had their units replaced w/ one that now works correctly.
IMHO--I find it hard to believe that it would cost $10K to replace the nav unit; no factory nav unit is worth that much, and from what I can deduce, essentially all they're realling doing is a simple swap of nav head units and some kind of reprogramming (someone had mentioned that her nav unit got replaced but the VR problem was still there--only after it was discovered that a required programming step that needed to be performed hadn't been done did the replacement unit work correctly).
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- #3 of 20
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Re: Climate Control Voice Recognition Problems [tdoh]
by alien2
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Aug 23, 2006 (2:40 pm)
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Replying to: tdoh (Aug 23, 2006 10:06 am)
Thanks for the reply. I agree, the cost does seem extreme. The amount was quoted by the service rep. Do you remember where you saw info about others? I'm trying to get several real life replacements (dealership names and dates) to forward to my dealership to prod them into doing a little more than just saying the fix isn't available. Thanks again, alien.
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- #4 of 20
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Re: Climate Control Voice Recognition Problems [alien2]
by dp5
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Aug 24, 2006 (2:01 pm)
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Replying to: alien2 (Aug 23, 2006 2:40 pm)
Mine was replaced by the dealership. It seemed to work fine before except for the climate control voice recognition. There may have been other things that didn't work well but, if so, I had not used those features. The climate control VR works fine in the replacement unit. As a bonus, the VR in everything seems to be much more accurate. The voice dial used to get the correct telephone number about 80-85% of the time on the first try. Since the replacement, it has recognized the number correctly 100% of the time on the first try.
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- #5 of 20
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Re: Climate Control Voice Recognition Problems [dp5]
by alien2
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Aug 24, 2006 (2:49 pm)
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Replying to: dp5 (Aug 24, 2006 2:01 pm)
dp5. thanks for the reply. would you mine sharing the dealership's name and time frame that you had the NAV unit replaced? My dealership, after saying they talked with Lexus, says that the fix isn't ready yet. I'm getting several cases where it has already been installed. Thanks, alien.
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- #6 of 20
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Re: Climate Control Voice Recognition Problems [alien2]
by tdoh
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Aug 25, 2006 (10:52 am)
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Replying to: alien2 (Aug 23, 2006 2:40 pm)
I read about it in the ES 350 section of the clublexus.com forum..."
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- #8 of 20
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Re: Climate Control Voice Recognition Problems [dp5]
by alien2
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Aug 29, 2006 (1:36 pm)
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Thank for the info dp5. Alien
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- #10 of 20
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Re: Climate Control Voice Recognition Problems [alien2]
by dp5
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Aug 30, 2006 (6:52 am)
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Replying to: alien2 (Aug 29, 2006 1:36 pm)
Whoops! That was my fault. The dealership who replaced my Nav unit is Westside Lexus. I posted the phone number to save someone time from looking it up but did not mean to violate the rules. I'll be more careful in the future.
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