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Chevrolet Malibu New Owner Reports

26 messages,  Last post on Nov 29, 2009 at 5:20 PM

You are in the Chevrolet Malibu Forum. Your Hosts are pat & karens

What is this discussion about? Chevrolet Malibu, Chevrolet Malibu SS, Sedan


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#6 of 26
new malibu purchase by wolfe4
May 13, 2008 (6:13 am)
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#7 of 26
new malibu purchase by wolfe4
May 05, 2008 (8:42 am)
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I ordered a new malibu and got it Friday, 5/2/08. Didn't get home before it died on the road. Is there a three day right to resend on new cars? They have it at the shop for over 4 hours now and I haven't heard a thing from the dealership. My 3 days is up at 5:00pm today. Want do you all think I should do?
#8 of 26
Re: new malibu purchase [wolfe4] by bwia
May 05, 2008 (8:52 am)
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Replying to: wolfe4 (May 05, 2008 8:42 am)

What was the nature of the problem? Were there any warning signs? Did you drive in a puddle or did you run out of gas?
#9 of 26
Re: new malibu purchase [bwia] by wolfe4
May 05, 2008 (10:00 am)
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Replying to: bwia (May 05, 2008 8:52 am)

Full tank of gas, it just jumped twice and motor shut off. This was when my husband drove it home. So when I got home I could not get past my neighbors house before it shut down again.
#10 of 26
Re: new malibu purchase [wolfe4] by wolfe4
May 05, 2008 (10:02 am)
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Replying to: wolfe4 (May 05, 2008 10:00 am)

they even ran an Onstar report to see if it showed anything, nothing. They came and picked it up and it died on them too and sputted all the way. They thought maybe bad gas but 2 more cars were filled the same time, no problem.
#11 of 26
Re: new malibu purchase [wolfe4] by pao
May 06, 2008 (4:49 am)
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Replying to: wolfe4 (May 05, 2008 8:42 am)

no return policy that Im aware of......you will have to work with the dealer......I would ask for compensation in some form from the dealer...if they cant fix it in a time fashion....ask for another car.....work with the sales manager and the service manager only ......if you dont get satisfaction from them.....go directly to the general manager/owner.......be firm but be professional as well in dealing with them.....
 
did you get any check engine light at all when is shut down.....Im betting they can pull some sort of code out of the ECM......my bet....is bad gas
#12 of 26
Re: new malibu purchase [pao] by packer3
May 10, 2008 (12:20 pm)
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Replying to: pao (May 06, 2008 4:49 am)

The OBD on the car would show if there was a problem, good luck though getting a another car your stuck with it, the same problem has to happen four times before a change could be made, and that in itself is a delocration, the lemon law is a joke it's not 1,2,3 and it's done, unles the dealer and GM make a quick decision and give you another car I wouldn't want it, there going to tell you that some sort of module went and the car is okay now until it happens again, now you have to drive it with that hanging over your head.
#13 of 26
Conclusion to my new car problem by wolfe4
May 12, 2008 (3:41 am)
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The dealership was excellent, they ordered a new computer and thought that would take care of the problem. They were bringing the car to me and had loaned me a new Malibu to drive in the mean time. My salesperson was driving the car to me and it started doing the same thing again to him. He called me and said he was not going to deliver the car to me because it was acting up again. I called the general manager and he said whatever I wanted to do, get my money back, find another car, just whatever I wanted. I told him I did not want that car and to find me another one or order me another one. Well GM went on strike so they can not order me one so they found one for me. It did not have the upgraded stereo like I wanted but it had everything else. Sutherland Chevrolet in Nicholasville, KY rocks. If you want a true blue friend, buy a car from them.
#14 of 26
Re: Conclusion to my new car problem [wolfe4] by packer3
May 12, 2008 (6:16 am)
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Replying to: wolfe4 (May 12, 2008 3:41 am)

I'm really happy for you, I don't think it was the dealer that gave those orders it would come from GM. also I hope you get some money back because of the radio change.
You got lucky I had the Trail Blazer that had the problem like you were saying and the problem continued four times and they changed a mess of things until a trouble shooter mechanic was called in and they found it to be a simple short in the stearing colum, proably because I had the SUV for six months they werent so eager to give me a new truck. Also I live in Jersey, that dealer would be a little far for me plus the oil changes alone would proably cost me $300.00 each time even with a cupon. Sounds like you have some good people down there.
#15 of 26
Re: Conclusion to my new car problem [packer3] by pao
May 12, 2008 (7:39 am)
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Replying to: packer3 (May 12, 2008 6:16 am)

the dealership does have the option to trade out cars...they then have the problem of getting reimbursement from GM...remember the dealer has already purchased that car from GM...they are simply getting any incentives and other customer offers back from GM once the car is delivered.....
 
I had the same thing happen to a KIA...the check engine light would never go out....3 weeks old, 150 miles on the car, in the shop 5 times.....I finally asked the general manager to get me a new one or give me my $$ back........and they did...simply had to redo the paperwork for DMV and they made the same finance deal work.....again....it was a month long ordeal, but the dealership stepped up and did the right thing......

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