Last post on Jan 22, 2011 at 5:33 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Tires, Wheels, Van
#227 of 351 Re: Fed up with Toyota [spongecat]
Nov 02, 2009 (8:38 pm)
I have a previous posting at this site with the same rim problem. I am in MI and also purchased my 2005 Sienna XLE AWD at Fox Toyota in Rochester Hills. They would do nothing except refer me to the zone rep who wanted to charge me over $900 for two rims and give me two for "free." Suggest anyone with rim corrosion problems go to http://www.nuckleslaw.com/software-negotiations-expert/toyota-alloy-wheels-bubbl- ing-toyota-quality-concerns/. Post your experiences and pictures. There is mounting group of angry Toyota owners that are trying to build a case to get Toyota to stand up and do the right thing. I was surprised but the Sienna is not the only Toyota having this issue.
#228 of 351 Re: Fed up with Toyota [visco2]
Nov 03, 2009 (6:51 am)
I had rim problem solved for my 06 sienna. The dealer contacted Toyota and refinished the wheels for free. Sienna awd's wheels are a real pain. Tires are another problem.
#229 of 351 Re: Fed up with Toyota [visco2]
Nov 03, 2009 (2:20 pm)
Go here and file a complaint:
If enough people do and they find a pattern, NHTSA will recall them.
Angry web sites may make you feel better, but go to the ODI to take real action.
#230 of 351 Lousy customer service.
Nov 03, 2009 (4:15 pm)
It will be a cold day in hell before I ever buy another Toyota. After the dealer dismounted and remounted the tires after they fixed the corroded wheels, they damaged one of the tires which almost caused a disaster. I wrote to Toyota and they thanked me for my letter. Nothing else. I thought American made vehicles were crummy but Toyota has them beat.
#231 of 351 Re: Lousy customer service. [whitewaternut]
Nov 05, 2009 (9:57 am)
First, the Sienna is American made.
Second, the dealer's grease monkey screwed that up, not Toyota. Dealers are independently owned.
Sure Toyota didn't do much but the dealership was liable, not them.
#232 of 351 Re: Lousy customer service. [ateixeira]
Nov 05, 2009 (2:44 pm)
Sure the dealership screwed up but they did it on an order from Toyota to honor the corrosion warantee. If Toyota can't control the service that their dealers provide then they have serious problem.
As I said before, my relationship with Toyota will end when this piece of crap Sienna dies.
If this is the kind of service one can expect from an approved Toyota dealer then this company has a serious problem and it will catch up with them sooner or later. I don't expect a manufacturer to babysit my vehicle but when it is something that they screwed up then they ought to stand behind their product. Obviously, they have not done that.
#233 of 351 Re: RFT an expensive problem [ncm]
Nov 05, 2009 (3:38 pm)
Can you tell me where you are located and who you spoke to at Toyota (and their number). I have the same problem. All 4 tires on my 2007 Sienna CLE Limited are shot- worn out at 26,000 miles.
#234 of 351 Re: Lousy customer service. [whitewaternut]
Nov 05, 2009 (3:50 pm)
Just keep this all in perspective, we're talking about a minor cosmetic issue on a hunk of metal, one that doesn't affect the reliability aspect of your car in any way.
It's not like you're on your 3rd transmission in less than 100k miles.
Good luck finding another van with such a minor problem as the primary focus.
If that's my biggest problem I will be thrilled and buy another Sienna if and when this one finally dies.
It's like dating a super model and then complaining that her finger nail polish is peeling off.
OK, a Plus-sized model.
#235 of 351 Re: Lousy customer service. [ateixeira]
Nov 06, 2009 (7:28 am)
First of all, corrosion anywhere on a vehicle is not a minor cosmetic problem. Frame corrosion was the factor in Toyota buying back my Tacoma.
As I posted earlier, the TOYOTA dealer damaged a tire in the repair process that caused a near disaster and they would not stand behind their work. It cost me a lot of money and time to correct and it is still not done completely because I now have 3 RFTs and one regular tire on the vehicle. RFTs were not available on PEI.
You keep making excuses for Toyota. Do you work for them?
#236 of 351 Re: Lousy customer service. [whitewaternut]
Nov 06, 2009 (10:04 am)
A rim and a frame are a bit different, IMHO.
the TOYOTA dealer damaged a tire
Or you could say
the Toyota DEALER damaged a tire
No excuses - I think you should sue that dealer, and call the local BBB to report the problem.