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Toyota Sienna Tires/Wheels/Run-flats

238 messages,  Last post on Nov 10, 2009 at 1:17 PM

You are in the Toyota Sienna Forum. Your Host is Karens

What is this discussion about? Toyota Sienna, Tires, Wheels, Van


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#229 of 238
Re: Fed up with Toyota [visco2] by ateixeira
Nov 03, 2009 (1:20 pm)
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Replying to: visco2 (Nov 02, 2009 7:38 pm)

Go here and file a complaint:
 
http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
 
If enough people do and they find a pattern, NHTSA will recall them.
 
Angry web sites may make you feel better, but go to the ODI to take real action.
#230 of 238
Lousy customer service. by whitewaternut
Nov 03, 2009 (3:15 pm)
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It will be a cold day in hell before I ever buy another Toyota. After the dealer dismounted and remounted the tires after they fixed the corroded wheels, they damaged one of the tires which almost caused a disaster. I wrote to Toyota and they thanked me for my letter. Nothing else. I thought American made vehicles were crummy but Toyota has them beat.
#231 of 238
Re: Lousy customer service. [whitewaternut] by ateixeira
Nov 05, 2009 (8:57 am)
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Replying to: whitewaternut (Nov 03, 2009 3:15 pm)


 
First, the Sienna is American made.
 
Second, the dealer's grease monkey screwed that up, not Toyota. Dealers are independently owned.
 
Sure Toyota didn't do much but the dealership was liable, not them.
#232 of 238
Re: Lousy customer service. [ateixeira] by whitewaternut
Nov 05, 2009 (1:44 pm)
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Replying to: ateixeira (Nov 05, 2009 8:57 am)

Sure the dealership screwed up but they did it on an order from Toyota to honor the corrosion warantee. If Toyota can't control the service that their dealers provide then they have serious problem.
 
As I said before, my relationship with Toyota will end when this piece of crap Sienna dies.
 
If this is the kind of service one can expect from an approved Toyota dealer then this company has a serious problem and it will catch up with them sooner or later. I don't expect a manufacturer to babysit my vehicle but when it is something that they screwed up then they ought to stand behind their product. Obviously, they have not done that.
#233 of 238
Re: RFT an expensive problem [ncm] by jetsfan3
Nov 05, 2009 (2:38 pm)
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Replying to: ncm (Oct 23, 2009 2:01 pm)

Can you tell me where you are located and who you spoke to at Toyota (and their number). I have the same problem. All 4 tires on my 2007 Sienna CLE Limited are shot- worn out at 26,000 miles.
 
Thanks.
#234 of 238
Re: Lousy customer service. [whitewaternut] by ateixeira
Nov 05, 2009 (2:50 pm)
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Replying to: whitewaternut (Nov 05, 2009 1:44 pm)

Just keep this all in perspective, we're talking about a minor cosmetic issue on a hunk of metal, one that doesn't affect the reliability aspect of your car in any way.
 
It's not like you're on your 3rd transmission in less than 100k miles.
 
Good luck finding another van with such a minor problem as the primary focus.
 
If that's my biggest problem I will be thrilled and buy another Sienna if and when this one finally dies.
 
It's like dating a super model and then complaining that her finger nail polish is peeling off.
 
OK, a Plus-sized model.
#235 of 238
Re: Lousy customer service. [ateixeira] by whitewaternut
Nov 06, 2009 (6:28 am)
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Replying to: ateixeira (Nov 05, 2009 2:50 pm)

First of all, corrosion anywhere on a vehicle is not a minor cosmetic problem. Frame corrosion was the factor in Toyota buying back my Tacoma.
 
As I posted earlier, the TOYOTA dealer damaged a tire in the repair process that caused a near disaster and they would not stand behind their work. It cost me a lot of money and time to correct and it is still not done completely because I now have 3 RFTs and one regular tire on the vehicle. RFTs were not available on PEI.
 
You keep making excuses for Toyota. Do you work for them?
#236 of 238
Re: Lousy customer service. [whitewaternut] by ateixeira
Nov 06, 2009 (9:04 am)
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Replying to: whitewaternut (Nov 06, 2009 6:28 am)

A rim and a frame are a bit different, IMHO.
 
the TOYOTA dealer damaged a tire
 
Or you could say
 
the Toyota DEALER damaged a tire
 
No excuses - I think you should sue that dealer, and call the local BBB to report the problem.
#237 of 238
Re: Any alternate tires for 06 Sienna XLE? [bsdstone] by bmwk75s
Nov 09, 2009 (2:26 pm)
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Replying to: bsdstone (Dec 03, 2007 1:58 pm)

"Anyone have any suggestions that are cheaper and will last longer than 30,000 miles?"
 
You got 30K out of them and you're complaining??? Have you read the rest of the posts listed here?
#238 of 238
Re: Lousy customer service. [ateixeira] by whitewaternut
Nov 10, 2009 (1:17 pm)
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Replying to: ateixeira (Nov 06, 2009 9:04 am)

I sent a complaint to the BBB and they told me they don't handle that type of complaint. Why am I not surprised? The businesses own the BBB.
 
As far as sueing the dealer, what good would it do me? It would cost me many times more than what I would get out of it.
 
I am thinking of calling the 'Car Guys' on public radio and telling them the story. Maybe that would do some good. Obviously, writing to Toyota is a waste of time.
 
Live and learn, I guess.

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