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SUVs Jeep Commander Jeep Commander Start Stall and Idle Problems
211 messages, Last post on Nov 03, 2009 at 8:05 PM
You are in the Jeep Commander Forum. Your Hosts are steve_ & tidester
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Contrary to what many owners seem to be experiencing, I am currently in the process of having my Commander repurchased by Chrysler. I began this process on October 16th and was informed today that my dealer has my check for repurchase. VA's Lemon law is pretty straightforward and very partial to the consumer. However, there are some very specific steps you must follow in order to be able to take advantage of it. I followed them to the letter after some advice from a local Lemon LAw attorney and the Virginia Department of Consumer Affairs and have had no problems getting Chrysler's attention. I didnt have to involve an attorney and unless you are looking to get something beyond the what Lemon Law says you are entitled to, you probably shouldnt either. However, I do believe that the District Manager I dealt with and my local dealership, made a differnece in the process. After attempting to resolve the stalling problem on four different occasions, I began the process of requesting a buyback, citing Virginia's Lemon law. I wrote a CERTIFIED letter to Chrysler, accompanied by all my repair receipts and documented in as much detailI as possible all my stalling issues. I was fortunate in that my vehicle stalled in fornt of the dealership one day after picking it up from an unsuccessful repair attempt. They atcahed a computer right away and no codes were present. I stated that this was their last attempt to fix the problem-apparently after written notification, they have only one more opportunity to repair the vehicle. I explained that I no longer felt safe in the vehicle and that I was requesting a buyback of the vehicle under Virginia's Motor Vehicle Warranty Enforcement Act. I received a call from a Chrysler District Manager less than two weeks later who offered either a replacement or buyback. He was very professional and admitted that i had been inconvenienced and it was his commitment to fix the siutation for us. As much as I loved the Commander, I was no longer confident in the product and did not want another one. I elected the buyback and was contacted a week or so later from Impartial Services group, Chrysler's arbitration contractor. I sent them a copy of my purchase agreement, registration and a few other details and soon after received a computation for repurchase. My vehicle was leased, so they are paying off the lease, returning our payments tax, tags, fees, etc less an allowance for mileage. I will be going today to pick up my check and sign over the vehicle. I must admit, the District Manager I dealt with and the rep at Impartial Services were very professional, responsive and helpful throughout the process. The situation with the vehicle was unfortunate, but I have no complaints about anyone I have dealt with at Chrysler from purchase to turn in. I am, not trying to throw Chrysler under the bus, since the way they handled my complaint was nothing short of professional. But since this stalling issue is well documented and involves a Federal probe, they shouldnt have much of a leg to stand on if you proceed properly. At worst, you shoudl be reasonably expect to be able to have your vehicle replaced and at best, Chrysler should offer to take it off your hands. I have tons of links to information on VA Lemon Law. Of course it varies from state to state, but it can be helpful in pursuing your own case, should you choose to. Feel free to email me directly at csamos2  msn.com and I will send you what i have
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Replying to: greanbean (Nov 04, 2007 1:27 am) |
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Replying to: csamos2 (Dec 06, 2007 1:08 pm)
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Replying to: akennedy (Oct 29, 2007 6:15 am) |
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Replying to: lemon06 (Dec 08, 2007 5:16 am)
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Are 08 Commanders having this stalling issue as well ? Also, check out the Commander's Technical Service Bulletins (aka TSBs) VERY INFORMATIVE !!!!!!! http://www.xkjeeps.com/tsb/tsb_xk_2300406.pdf The dealers have NO excuse NOT to know about ANY and ALL TSBs !!! When you take your vehicle in for service, INSIST that all TSBs be accounted for for your vehicle!
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Replying to: katmandu2 (Jan 04, 2008 12:38 am) You, Your Vehicle and the Technical Service Bulletin (TSB) |
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Replying to: katmandu2 (Jan 04, 2008 12:38 am)
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Replying to: bassman8 (Jan 05, 2008 11:44 am) How do you know TSB 18-049-07 fixes a 2006 4x2 4.7L? I could not see the stalling info anywhere in it? "momentary ESP actuation with an associated short lack of throttle response" doesn't quite explain that it dies and you loose power steering and brakes on the frreway or railroad tracks. I hope you are right so I dont have to waste 2 hours a week with Chrysler, the NTHSA or the Texas Lemon Law
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Replying to: fanman (Jan 14, 2008 1:52 pm)
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