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Jeep Commander Start Stall and Idle Problems

211 messages,  Last post on Nov 03, 2009 at 8:05 PM

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What is this discussion about? Jeep Commander, Jeep Commander SRT-8, Engine, SUV

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#148 of 211 Maybe this will help... by akennedy Nov 07, 2007 (1:53 pm)
Please see message # 131 and 136...our stalling problem is fixed.... Replies to this message: sos4 (Nov 14, 2007 5:54 am)
#149 of 211 Re: Driving and My Commander TURNS OFF [kataake] by neumie2000 Nov 08, 2007 (5:50 am)
Replying to: kataake (Nov 07, 2007 1:44 pm) I am an attorney in Lancaster, Pennsylvania. I, too, drive a 2006 Commander. I have not yet experienced the stalling issue, although my Jeep has come close on several occasions (sputtering, etc.). It seems that many of you have been getting the "could not duplicate" answer and the "if no codes have been stored, there is nothing we can do" response. From a legal perspective, this is completely unacceptable. If you speak with the service manager of the dealership where you purchased the vehicle, I would be sure to tell them that having been informed of the problem, and knowing that it potentially poses an extreme safety issue, the dealership must be very concerned that should an accident result, the dealership will be held liable for giving you the vehicle back without solving the problem. This should get their attention. If you don't receive resolution from the service manager, start heading up the chain of command. Also, document every instance that the stalling occurs (date, time of day, driving situation, etc.) and provide this information to the dealership IN WRITING. Send the letter via certified mail so that in no event can the dealership claim they were unaware of the problem or the safety issues it presents. These steps will help to start building the case against the dealership and Chrysler.   Also, consult the lemon law of your state and determine whether your vehicle qualifies. Dealerships (and Chrysler) hate to have vehicles lemon lawed because it becomes part of the vehicle's title history and will substantially affect its value. Also, be aware when purchasing a vehicle, and consider whether signing an arbitration agreement as part of the purchase contract is in your best interest.   I understand that none of these steps help to resolve the actual problem with the vehicle, but they will start to lay the foundation for further action, if necessary. Also, it may be enough to get the attention of the dealership and they may be willing to take extra steps to resolve the problem. All of this is informational, and not intended to be legal advice as every situation and jurisdiction is very different. I hope this is of some help. Replies to this message: jenh1 (Nov 14, 2007 1:15 pm) lemon06 (Nov 18, 2007 4:06 pm) lemon06 (Nov 19, 2007 4:28 am)
#150 of 211 Re: Maybe this will help... [akennedy] by sos4 Nov 14, 2007 (5:54 am)
Replying to: akennedy (Nov 07, 2007 1:53 pm) I am replying from New York, we attempted this same fix and had a new map sensor put in. It did not fix the problem. My wife experienced the problem again at a red light 2 days ago, and immediately drove it to the dealership. Fortunately, for the first time, it actually nearly stalled while it was there so they hooked it up to the computer and found no codes coming up. But they did finally acknowledge the fact that it was nearly stalling. Yesterday they drove a loaner vehicle out to our house and informed my wife that this vehicle is hers until they resolve this problem. Unfortunately, we are still paying a Commander size payment and driving a caravan. I filed a complaint a couple of months ago with the NTHSA (sp?) and they sent an email back to me explaining that Chrysler has repurchased about 60 vehicles from owners who had numberous stalling problems, and are currently investigating this problem. (not that this helps any of us now) One good thing I have going for me is the fact that the dealerships Head service representatives wife is having the same problem with her commander.
#151 of 211 CALL THIS NUMBER!! by jenh1 Nov 14, 2007 (1:15 pm)
Replying to: neumie2000 (Nov 08, 2007 5:50 am) Okay, I finally have been speaking to someone who seems serious about what is going on with our Jeeps. It could be because I spent nearly 4 hours on the phone fighting my way to a supervisor who basically offered me no help. Remarkably, about a week later I started getting phone call from the " Impartial Service Groups Chrysler Motors Investigation to Resolution Response Team" - I am not sure exactly what they do or who they are, but the woman I am speaking with seems serious about helping. I was very frank about my thoughts on Chrysler/Jeep and how they treat their consumers. She seems to be willing to do anything to try and get the vehicle working properly. I will tell you, her words were well chosen - as though she knew that this may eventually end up in court. However, she is willing to help and get a resolution to repair. (That is all she is interested in) She is arranging a rental vehicle for us and says she will be in contact with the dealership to find out how things are progressing. I will keep everyone posted. Replies to this message: lemon06 (Nov 18, 2007 4:06 pm)
#153 of 211 Re: CALL THIS NUMBER!! [jenh1] by lemon06 Nov 18, 2007 (4:06 pm)
Replying to: jenh1 (Nov 14, 2007 1:15 pm) Happy for you if someone appears that they wish to help you. If you read any of my post you will see that Chrysler never responded to my formal complaint to them requesting a buy back. That has been since Aug. 17, 2007. I have since contacted Consumer Affairs who in turned contacted Chrysler who also has not responded to their letter. That was Oct. 11, 2007. I have taking the advice of others on the boards to notify NHTSA. Now I had to seek out an attorney to take Chrysler to court. Lets see if they try to blow off the courts. I'm done playing with Chrysler. The don't have any respect for their consumers. They play the part and that's it. I once called the consumer relations department after they sent me a card requesting to know how my service was. I told them I was having problems with my vehicle shutting off and who could I notify about the problem? The lady on the phone said hold on. She came back on and took my phone number and she whispered on the phone 'They have a lot of problems with that truck'. And I never recieved a call from anyone. June 2007.
#154 of 211 Re: Driving and My Commander TURNS OFF [neumie2000] by lemon06 Nov 19, 2007 (4:28 am)
Replying to: neumie2000 (Nov 08, 2007 5:50 am) Thank you.
#155 of 211 I love the Commander by wmtokyo Nov 23, 2007 (3:37 pm)
My wife enjoys driving the Commander and I felt safe with her and my daughter in it. But it stalls when she drives it - never when I have. Also, the dealer doesn't seem to know about this - but his demeanor changed when the wife (who is a foreign national) mentioned lemon law and Congressman. I have seen all these complaints that get no where and you know what - write your Congressman, you can email them through a web page - forgot the name - but will post it once I did it up. I am sending my complaint and a digest from all these complaints to at least twnety Congressmen -- saying Chrysler and NTSB does not seem to care about this and other issues. I have complained on different issues to my Congressman and have had success each time. Someone may want to write the Pres and others as well. Seriously - enough complaints this way and something will egt done - believe me - it will work - federal employee that I am, and I have faith.
#156 of 211 I Hate the Commander by adss Dec 05, 2007 (2:13 pm)
We live in the UK and purchased the first Commander in Norfolk (big mistake), we have had nothing but trouble since. First an oil leak which after 2 months of backwards and forwards to the dealer they fitted a new engine, since then we have been experiencing the stalling problem I forget how many times this has happened but it happened again last night, our dealer seems to be very concerned and trying to be helpful, but each time they tell us that there are no error codes and they have never herd of this problem before. I am very concerned for the safety of my wife who mostly drives the thing. There have been many minor problems which seem to have been fixed. Has anyone else in the UK had similar problems.   (in
#157 of 211 Commander stalling update by csamos2 Dec 06, 2007 (1:08 pm)
Contrary to what many owners seem to be experiencing, I am currently in the process of having my Commander repurchased by Chrysler. I began this process on October 16th and was informed today that my dealer has my check for repurchase.   VA's Lemon law is pretty straightforward and very partial to the consumer. However, there are some very specific steps you must follow in order to be able to take advantage of it. I followed them to the letter after some advice from a local Lemon LAw attorney and the Virginia Department of Consumer Affairs and have had no problems getting Chrysler's attention. I didnt have to involve an attorney and unless you are looking to get something beyond the what Lemon Law says you are entitled to, you probably shouldnt either. However, I do believe that the District Manager I dealt with and my local dealership, made a differnece in the process.   After attempting to resolve the stalling problem on four different occasions, I began the process of requesting a buyback, citing Virginia's Lemon law. I wrote a CERTIFIED letter to Chrysler, accompanied by all my repair receipts and documented in as much detailI as possible all my stalling issues. I was fortunate in that my vehicle stalled in fornt of the dealership one day after picking it up from an unsuccessful repair attempt. They atcahed a computer right away and no codes were present. I stated that this was their last attempt to fix the problem-apparently after written notification, they have only one more opportunity to repair the vehicle. I explained that I no longer felt safe in the vehicle and that I was requesting a buyback of the vehicle under Virginia's Motor Vehicle Warranty Enforcement Act.   I received a call from a Chrysler District Manager less than two weeks later who offered either a replacement or buyback. He was very professional and admitted that i had been inconvenienced and it was his commitment to fix the siutation for us. As much as I loved the Commander, I was no longer confident in the product and did not want another one. I elected the buyback and was contacted a week or so later from Impartial Services group, Chrysler's arbitration contractor. I sent them a copy of my purchase agreement, registration and a few other details and soon after received a computation for repurchase.   My vehicle was leased, so they are paying off the lease, returning our payments tax, tags, fees, etc less an allowance for mileage. I will be going today to pick up my check and sign over the vehicle. I must admit, the District Manager I dealt with and the rep at Impartial Services were very professional, responsive and helpful throughout the process. The situation with the vehicle was unfortunate, but I have no complaints about anyone I have dealt with at Chrysler from purchase to turn in.   I am, not trying to throw Chrysler under the bus, since the way they handled my complaint was nothing short of professional. But since this stalling issue is well documented and involves a Federal probe, they shouldnt have much of a leg to stand on if you proceed properly. At worst, you shoudl be reasonably expect to be able to have your vehicle replaced and at best, Chrysler should offer to take it off your hands.   I have tons of links to information on VA Lemon Law. Of course it varies from state to state, but it can be helpful in pursuing your own case, should you choose to. Feel free to email me directly at csamos2msn.com and I will send you what i have Replies to this message: lemon06 (Dec 08, 2007 5:16 am) neumie2000 (Dec 10, 2007 6:01 am) lemon06 (Feb 27, 2008 2:05 pm) and 2 more...

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