- #145 of 211
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Class Action For Commander?
by greanbean
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Nov 04, 2007 (1:27 am)
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After a lot of searching around I found the Center for Auto Safety, a Washington DC Consumer Advocate group that appears to work closely with the NHTSA and file a lot of class action lawsuits. I just registered my complaint with them and they ONLY HAVE 5 OTHER Jeep Commander Complaints (unbelievable after reading this forum).
Please, everyone take the time to file a complaint with them and let them know if you're interested in class action: http://www.autosafety.org/fileacomplaint.php
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- #146 of 211
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Re: Driving and My Commander TURNS OFF [gug]
by kataake
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Nov 07, 2007 (1:44 pm)
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Replying to: gug (Feb 05, 2006 10:14 pm)
Can any of you get back to me. This has just happened to my husband and me. The dealership has had it for a week and is giving us the same thing. Acting as if this is a new problem, they also had the tech come look at it. Did anyone start a law suit? This is a 2006 Jeep Commander too by the way.
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- #148 of 211
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Maybe this will help...
by akennedy
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Nov 07, 2007 (1:53 pm)
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Please see message # 131 and 136...our stalling problem is fixed....
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- #149 of 211
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Re: Driving and My Commander TURNS OFF [kataake]
by neumie2000
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Nov 08, 2007 (5:50 am)
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Replying to: kataake (Nov 07, 2007 1:44 pm)
I am an attorney in Lancaster, Pennsylvania. I, too, drive a 2006 Commander. I have not yet experienced the stalling issue, although my Jeep has come close on several occasions (sputtering, etc.). It seems that many of you have been getting the "could not duplicate" answer and the "if no codes have been stored, there is nothing we can do" response. From a legal perspective, this is completely unacceptable. If you speak with the service manager of the dealership where you purchased the vehicle, I would be sure to tell them that having been informed of the problem, and knowing that it potentially poses an extreme safety issue, the dealership must be very concerned that should an accident result, the dealership will be held liable for giving you the vehicle back without solving the problem. This should get their attention. If you don't receive resolution from the service manager, start heading up the chain of command. Also, document every instance that the stalling occurs (date, time of day, driving situation, etc.) and provide this information to the dealership IN WRITING. Send the letter via certified mail so that in no event can the dealership claim they were unaware of the problem or the safety issues it presents. These steps will help to start building the case against the dealership and Chrysler.
Also, consult the lemon law of your state and determine whether your vehicle qualifies. Dealerships (and Chrysler) hate to have vehicles lemon lawed because it becomes part of the vehicle's title history and will substantially affect its value. Also, be aware when purchasing a vehicle, and consider whether signing an arbitration agreement as part of the purchase contract is in your best interest.
I understand that none of these steps help to resolve the actual problem with the vehicle, but they will start to lay the foundation for further action, if necessary. Also, it may be enough to get the attention of the dealership and they may be willing to take extra steps to resolve the problem. All of this is informational, and not intended to be legal advice as every situation and jurisdiction is very different. I hope this is of some help.
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- #150 of 211
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Re: Maybe this will help... [akennedy]
by sos4
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Nov 14, 2007 (5:54 am)
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Replying to: akennedy (Nov 07, 2007 1:53 pm)
I am replying from New York, we attempted this same fix and had a new map sensor put in. It did not fix the problem. My wife experienced the problem again at a red light 2 days ago, and immediately drove it to the dealership. Fortunately, for the first time, it actually nearly stalled while it was there so they hooked it up to the computer and found no codes coming up. But they did finally acknowledge the fact that it was nearly stalling. Yesterday they drove a loaner vehicle out to our house and informed my wife that this vehicle is hers until they resolve this problem. Unfortunately, we are still paying a Commander size payment and driving a caravan. I filed a complaint a couple of months ago with the NTHSA (sp?) and they sent an email back to me explaining that Chrysler has repurchased about 60 vehicles from owners who had numberous stalling problems, and are currently investigating this problem. (not that this helps any of us now) One good thing I have going for me is the fact that the dealerships Head service representatives wife is having the same problem with her commander.
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- #151 of 211
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CALL THIS NUMBER!!
by jenh1
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Nov 14, 2007 (1:15 pm)
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Replying to: neumie2000 (Nov 08, 2007 5:50 am)
Okay, I finally have been speaking to someone who seems serious about what is going on with our Jeeps. It could be because I spent nearly 4 hours on the phone fighting my way to a supervisor who basically offered me no help. Remarkably, about a week later I started getting phone call from the " Impartial Service Groups Chrysler Motors Investigation to Resolution Response Team" - I am not sure exactly what they do or who they are, but the woman I am speaking with seems serious about helping. I was very frank about my thoughts on Chrysler/Jeep and how they treat their consumers. She seems to be willing to do anything to try and get the vehicle working properly. I will tell you, her words were well chosen - as though she knew that this may eventually end up in court. However, she is willing to help and get a resolution to repair. (That is all she is interested in) She is arranging a rental vehicle for us and says she will be in contact with the dealership to find out how things are progressing. I will keep everyone posted.
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- #153 of 211
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Re: CALL THIS NUMBER!! [jenh1]
by lemon06
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Nov 18, 2007 (4:06 pm)
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Replying to: jenh1 (Nov 14, 2007 1:15 pm)
Happy for you if someone appears that they wish to help you. If you read any of my post you will see that Chrysler never responded to my formal complaint to them requesting a buy back. That has been since Aug. 17, 2007. I have since contacted Consumer Affairs who in turned contacted Chrysler who also has not responded to their letter. That was Oct. 11, 2007. I have taking the advice of others on the boards to notify NHTSA. Now I had to seek out an attorney to take Chrysler to court. Lets see if they try to blow off the courts. I'm done playing with Chrysler. The don't have any respect for their consumers. They play the part and that's it. I once called the consumer relations department after they sent me a card requesting to know how my service was. I told them I was having problems with my vehicle shutting off and who could I notify about the problem? The lady on the phone said hold on. She came back on and took my phone number and she whispered on the phone 'They have a lot of problems with that truck'. And I never recieved a call from anyone. June 2007.
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- #154 of 211
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Re: Driving and My Commander TURNS OFF [neumie2000]
by lemon06
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Nov 19, 2007 (4:28 am)
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Replying to: neumie2000 (Nov 08, 2007 5:50 am)
Thank you.
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