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Chevrolet Impala, Sedan
Nov 25, 2004 (4:37 am)
Clunk Noise from Front of Vehicle During Turning Maneuver/Steering Wheel Rotation (Replace Intermediate Steering Shaft) #04-02-35-004B - (Jul 27, 2004)
2001-2004 Buick Regal
2001-2004 Cadillac Seville -- with RPO JL4 (Control Active Brake)
1997-2004 Chevrolet Cavalier
2000-2004 Chevrolet Impala, Monte Carlo
1997-2004 Pontiac Sunfire
2000-2004 Pontiac Bonneville
2003-2004 Pontiac Grand Prix
Some customers may comment on a clunk type noise coming from the front of the vehicle during a turning maneuver. This condition may also be felt through the steering wheel when the vehicle is stationary and the wheel is rotated from steering stop to steering stop.
The clunk noise may be caused by a stick-slip condition in the intermediate shaft. An interaction with the steering system creates a vibration that travels up the steering column to the steering wheel.
Replace Intermediate Steering Shaft.
A new intermediate steering shaft has been released to address the clunk noise.
Engineering changes have been made to the Service Parts available through SPO. The Service Parts for the vehicles listed in this bulletin will no longer require lubrication of the Intermediate Steering Shaft.
Install a new shaft following the Intermediate Steering Shaft Replacement procedure in the Steering Wheel and Column sub-section of the Service Manual.
Part Number Description
10367811 Shaft -- Intermediate Steering -- Bonneville / Seville
10377680 Shaft -- Intermediate Steering -- Cavalier / Sunfire
10376430 Shaft -- Steering Gear -- Impala
10376429 Shaft -- Steering Gear -- Monte Carlo / Regal
10376428 Shaft -- Steering Gear -- Grand Prix
Parts are currently available from GMSPO.
For vehicles repaired under warranty, use:
Labor Operation Description Labor Time
E7700 Shaft, Steering Intermediate -- Replace
Use Published Labor Time
#1050 of 2014 Thumping in front of 2002 impala
Nov 26, 2004 (8:25 am)
Yes, I have a thumping in the front of my 2002 Impala. Put new tires on front and new rotors all around, dealer does not find any thing, car has 32,000 miles on it had one front wheel bearing replaced. About ready to dump the car. Any ideas out there.
#1051 of 2014 2001 Impala LS /indebt
Nov 26, 2004 (2:21 pm)
Sorry to here your bad experiences with your car...I have a 2001 LS and so far everything is OK...after the warranty expired on mine no way would I go back to the dealers for work...there are many reputable mechanics that are a lot less expensive and don't be afraid to get second opinions on work that was diagosed to cost a lot. Ask friends who have had good experiences with car shops and check out their hourly rates thats where it kills you. Most car dealerships have the highest hourly/shop rates on the planet.. Good luck
#1052 of 2014 leak - front floorboard - 2002 chevy impala ls
Nov 27, 2004 (8:17 pm)
Recently had small repair to front bumper, while at body shop asked them to repair front windshield chip in glass. Windshield was replaced as I later found out a month later. Since then, water collects on front right hand side floorboard. Initially glass repair said was not their fault. Body repair guy said this is a "design flaw" of chevy and as courtesy cleaned and cleared debris out of front windshield trap(collects leaves, etc. which breakdown and clogs drain). Thought everything was find - no way. Back to glass dealer - now they look at it since body shop has cleared out debris trap - again "design flaw" - said no water leak from replacement of glass - added "double sided tape which they said would cause water to run away from car not into floorboard. Thought it was fixed - it rained today - no way.....
What do I do???? I've got the feeling glass guy feels this is a "design issue" and yet I know if I now go to dealer they will say not there problem because window has been replaced. Should I try another mechanic?? Has anyone else ever had this problem?
The reason I ask this is because rear defroster was repaired several times by dealer - they said could not replace because it may cause future problems. Now unfortunately, the front glass was replaced instead of being repaired and I'm afraid I will have continual problems. Am I?
Moisture because of leak causes problems in clearing glass on sides of vehicle now as well. Should I be looking for a new vehicle because I will always have problems now???
I'ld appreciate any input, as a woman I always feel at a loss when trying to deal with any auto repair. Thanks.
#1053 of 2014 Re: inquiry #756 - Rear Defroster/Impala 2002 LS [carpaltunnel]
Nov 28, 2004 (6:02 pm)
Sorry for late reply - just came across defroster issue after I just posted another problem. Dealer repaired defroster with paint on substance. It works however the line painted does not look show room quality. Not happy with dealer to say the least.
Now I have a water leak in front floorboard. I felt was result of replacing front windshield. Body shop and glass repair shop say this is a design flaw of chevy. They've cleaned debris/line which collects leaves/debris, also added sticky tape to deflect water - no luck. I'm going to try repair shop that does my service/oil changes this week. Beginning to get disgusted with my chevy - wondering if I should be thinking of replacing.
Have you had any other issues?
#1054 of 2014 Re: 2002 chevy impala LS transmission problem? [ambro3096]
Nov 29, 2004 (6:12 am)
I have the same exact problem with mine, Taking it in this morning. Same problem.......
Not sure what to do.
#1055 of 2014 Re: leak - front floorboard - 2002 chevy impala ls [distantrunner]
Nov 29, 2004 (8:39 am)
I've been on this board off and on since early 2000, and don't recall many mentions of water collecting on the floorboard - I've seen it mentioned on some other GM boards (like the Colorado/Canyon, for instance), but I wouldn't say it was a well-known problem on the Impala by any means. Things like the intermediate steering shaft, warped brake rotors, peeling roof seam filler, etc. I would consider known problems with the Impala, but not rainwater collecting on the floor.
#1056 of 2014 2002 front end impala thumping/svoparj
Nov 30, 2004 (5:52 am)
Find another chevy dealer and get their opinion, even if it is several miles away. Don't tell them that you have already been to another dealer. Remember its a mechanic that diagnosed your car and maybe he was one that didn't finish in the top half of his class. .....indicate that you are concerned about the safety of your braking system..be persistant! Good luck
#1057 of 2014 Re: 2001 REAR WHEEL SPEED SENSOR [herrdon1]
Dec 01, 2004 (9:03 am)
Had a '96 Pontiac GP with a similar problem. The dealer changed the speed sensor 2 or 3 times, with the ABS light coming on intermittently and inexplicably. Finally they found a bare wire in the harness running along the frame to the right rear wheel. Something to check
Dec 01, 2004 (9:16 am)
Open the coolant expansion tank and take a whiff. My brand new '03 came with such an odor. Dealer found the coolant was contaminated. They flushed the system and replaced the coolant and added a deoderizer. Cured the smell.