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Chrysler 300: Alignment Issues

219 messages,  Last post on Jul 19, 2009 at 2:25 PM

You are in the Chrysler 300/300C/300C SRT-8 Forum. Your Hosts are pat & karens

What is this discussion about? Chrysler 300, Chrysler 300C SRT-8, Steering, Sedan


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#90 of 219
Re: TSB 02-003-04 in Text Format - Re: Pulling to the right [evilgreco] by evilgreco
May 03, 2005 (6:30 am)
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Replying to: evilgreco (May 03, 2005 6:29 am)

And Lastly, for today....my dealership North of Boston did this TSB TWICE and it didn't work. We really need to start a class-action on this.
#91 of 219
LATEST TSB ON ALIGNMENT by lgret13
May 03, 2005 (12:50 pm)
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Replying to: evilgreco (May 03, 2005 6:30 am)

TSB # 02-002-05
March 12, 2005
Right Lead/Revised Alignment Specifications
 
THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 02-003-04, DATED MAY 25, 2004, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES REVISED REAR WHEEL DRIVE (RWD) SPECIFICATIONS, ADDITIONAL SPECIFICATIONS FOR ALL WHEEL DRIVE (AWD) AND AN ADDITIONAL MODEL YEAR.
 
SUBJECT: Right Lead/Revised Alignment Specifications
 
OVERVIEW: This bulletin involves adjusting the alignment to revised specifications.
 
MODELS: 2005 - **2006** (LX) 300/Charger/Magnum
 
SYMPTOM/CONDITION: The vehicle operator states the vehicle leads to the right.
 
DIAGNOSIS: Drive the car on a FLAT road. If the car tracks straight, the vehicle operator is experiencing crown sensitivity. If the vehicle tracks to the right, perform the Repair Procedure. Crown sensitivity can not be eliminated in all the cases.
 
NOTE: Before evaluating the vehicle, it is important to check the following:
1. Tire pressure - Adjust tire pressure (if necessary) in all four wheels to the pressure stated on the door placard.
2. Tire size & type - Verify that all four tires are the same size and type.
 
NOTE: When evaluating the vehicle, always drive the same road in both directions to get a feel for the effect of road crown & cross wind.
 
REPAIR PROCEDURE: 1. Use the procedures outlined on TechCONNECT service info tab / 2-Suspension / Wheel Alignment, to set the wheel alignment to the specifications below.
 
NOTE: When aligning the front end to induce right caster bias (the vehicle will tend to track toward the side with the least positive caster), target the cross caster to be **-1.0 degrees and no more than -1.6 degrees for RWD and target the cross caster to be 0.6 degrees and no more than -1.2 degrees for AWD**. That means you will have more caster on the right than on the left. Cross camber should be set at +0.2 - +0.3 degree. That means you will have more camber on the left than on the right. Utilize the cradle shift method PRIOR to using the caster/camber adjustment bolt kit, p/n 05134117AA **for RWD, p/n 05161519AA for AWD**. The adjustment bolts only provide about 0.2 - 0.3 degree change and should only be used as a last resort. When shifting the cradle, the passenger side of the cradle will move forward in car and the driver's side will move rearward in car.
 
NOTE: After the cradle has been shifted, torque all 4 cradle bolts to 175Nm (130 ft. lbs.).
 
CAUTION: If an adjustment bolt is to be installed do not allow the bolt head to turn during disassembly or assembly, the cradle tension link joint or the lower control arm bushing inner metal sleeve will be destroyed and require replacement. THE NUT MUST BE UNTORQUED AND REMOVED, BEFORE THE BOLT. Once the nut is removed the bolt can be slid out.
 
**REVISED ALIGNMENT SPECIFICATIONS
 
FRONT: RWD ____ PREFERRED SETTING ____ ACCEPTABLE RANGE
 
CAMBER -LEFT _____________ 0° __________ -0.50° to +0.50°
CAMBER -RIGHT __________ -0.30° __________ -0.80° to +0.20°
Cross-Camber ____________ 0.30° __________ -0.25 to +1.00°
CASTER -LEFT ___________ +9.40° __________ +8.40° to +10.40°
CASTER -RIGHT __________ +10.40° ________ +9.40° to +11.40°
Cross-Caster ___________ -1.00° __________ -1.60 to -0.40°
INDIVIDUAL TOE __________ 0.05° __________ 0.00° to +0.10°
TOTAL TOE (1) __________ +0.10° __________ 0.00° to +0.20°
Maximum side-to-side diff ____ 0.00° __________ 0.06°
RIDE HEIGHT - INDIV. ___ 328mm (12 7/8 in.) __ 318 to 346mm (12 1/2 to 13 3/8 in.)
CROSS RIDE HEIGHT ________ 0 __________ -12 to +12mm (1/2 in.)
 
REAR: RWD ____ PREFERRED SETTING ____ ACCEPTABLE RANGE
 
CAMBER (2) __________ -0.75° __________ -1.25° to -0.25°
Cross-Camber _________ 0.00° __________ -0.80 to 0.80°
TOE -Right ___________ 0.03° __________ -0.12° to +0.18°
TOE -Left ____________ 0.17° __________ 0.02° to 0.32°
THRUST ANGLE _______ 0.07° __________ -0.08° to +0.22°
RIDE HEIGHT - INDIV. ___ 296mm (11 5/8in.) __ 286 to 306mm (11 1/4 to 12 in.)
CROSS RIDE HEIGHT _____ 0 __________ -12 to +12mm (1/2 in.)
 
FRONT: AWD ____ PREFERRED SETTING ____ ACCEPTABLE RANGE
 
CAMBER -LEFT ____________ 0° ____________ -0.50° to +0.50°
CAMBER -RIGHT __________ -0.30° __________ -0.80° to +0.20°
Cross-Camber ____________ 0.30° __________ -0.25 to +1.00°
CASTER -LEFT ____________ +4.50° ________ +3.50° to +5.50°
CASTER -RIGHT __________ 5.10° __________ 4.10° to 6.10°
Cross-Caster____________ -0.60° __________ -1.20° to 0.0 °
INDIVIDUAL TOE __________ 0.05° __________ 0.00° to +0.10°
TOTAL TOE (1) __________ +0.10° __________ 0.00° to +0.20°
Maximum side-to-side diff ____ 0.00° __________ 0.06°
RIDE HEIGHT - INDIV. ____ 352mm (13 7/8 in.) ___ 342 to 362mm (13 1/2 to 14 1/4 in.)
CROSS RIDE HEIGHT ______ 0 _____________ -12 to +12mm (1/2 in.)
 
REAR: AWD ____ PREFERRED SETTING ____ ACCEPTABLE RANGE
 
CAMBER (2) __________ -0.75° ____________ -1.25° to -0.25°
Cross-Camber _________ 0.00° ____________ -0.80 to 0.80°
TOE -Right ___________ 0.03° ____________ -0.12° to +0.18°
TOE -Left _____________ 0.17° ____________ 0.02° to 0.32°
THRUST ANGLE ________ 0.07° ____________ -0.08° to +0.22°
RIDE HEIGHT - INDIV. __ 308mm (12 1/8 in.) ___ 298 to 318mm (11 3/4 to 12 1/2 in.)
CROSS RIDE HEIGHT _____ 0 _____________ -12 to +12mm (1/2 in.)
 
NOTE: Vehicle height and suspension alignment values reflect after vehicle spring settling values, after the vehicle has been jounced at each corner.
 
NOTE: (1) TOTAL TOE is the sum of both left and right wheel toe settings. Positive toe is toe-in and negative toe is toe-out. (2) For reference only. These are non-adjustable angles.**
#92 of 219
Re: TSB 02-003-04 in Text Format - Re: Pulling to the right [evilgreco] by atx
May 11, 2005 (7:15 am)
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Replying to: evilgreco (May 03, 2005 6:30 am)

I have had my car aligned about 5 times with no success. I just got off the phone with my service advisor who said that it is time a Chrysler rep got involved to see what they can do. This is very frustrating. I will post my results, let me know what happens with your problem.
#93 of 219
Re: TSB 02-003-04 in Text Format - Re: Pulling to the right [atx] by srschry
May 15, 2005 (2:31 pm)
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Replying to: atx (May 11, 2005 7:15 am)

the pulling right is caused by incorrect camber the tsb if done correct will correct the problem the cross camber should be 1 degree difference have the dealer loosen the cradle and use come alongs to shift the right side fwd and left side rwd
#94 of 219
HAS ANYONE HAD THE STEERING ISSUE RESOLVED by baddawgsc
May 15, 2005 (6:19 am)
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Please excuse my "SCREAM' on the title post. We are wondering if anyone has had the steering problem corrected or if it is even repairable. Our beautiful 300C has been driven less than 200 miles since April 11th. It was in the dealership from that date until April 29th and now it sits in my driveway waiting to see if Chrysler will step up to the plate and correct this problem. We have been told after each repair (think we are up to 7) that the alignment is within specs and that and I quote "is the best that it is going to get" by our dealer. We have been round & round with Chrysler Customer Service. The people there are very nice, but, can't seem to do alot to help except listen, apologize and forward messages to other departments. We are currently waiting to drive with the District Manager if he can fit us into his busy schedule and had told Chrysler (before even seeing the vehicle) to close the investigation because his tech rep says it is fine) We are on our second set of tires. My husband's arm gets tired trying to keep this car in the correct lane on his 1/2hr commute to work. So now he drives my car and I get to look at the 300C in the driveway all day. Relations are so bad with the dealership now that we can't get a call back from them.?? ??
Has any one had any success with getting this repaired????
or getting Chrysler to Buy-Back????
Any Information would be Appreciated
#95 of 219
Re: HAS ANYONE HAD THE STEERING ISSUE RESOLVED [baddawgsc] by gagu
May 15, 2005 (11:05 am)
Reply

Replying to: baddawgsc (May 15, 2005 6:19 am)

You will not have any success with the steering issue. I have brought my vehicle back 4 times and found out there was a recall with the allighnment. The dealership swore up and down they corrected the problem, but my vehicle still pulls to the right. They made me test drive it with the service manager and he told me the same thing....Thats the best your going to get and it has to do with the "crown in the road". I contacted a lemon lawyer and I am proceeding with a law suit. I brought the vehicle to an independant mechanic and he told me that there is nothing you can do. The vehicle was not built properly and will always pull sharply to the right. Im fuming!
#96 of 219
Re: HAS ANYONE HAD THE STEERING ISSUE RESOLVED [gagu] by baddawgsc
May 16, 2005 (3:53 am)
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Replying to: gagu (May 15, 2005 11:05 am)

Please let me know how it turns out. Think we will have to take the same route. I don't know what state you are in. We are in NY and I am trying to educate myself on the process. We have owned approximately 12 new vehicles in the last 10 years and have never had a problem like this. Was able to find a few new telephone numbers to call today at Chrysler in Michigan (they are listed on the Eastern MI BBB site) and will try that. Think that I am almost out of options. I will find out today when the district rep. will be here to drive the car. Don't think that will do alot of good (the rep. wants to drive it alone with the service manager not my husband who used to drive car everyday) and he seems to have already made his mind up about the vehicle.
#97 of 219
Re: HAS ANYONE HAD THE STEERING ISSUE RESOLVED [baddawgsc] by chuckg
May 16, 2005 (5:20 am)
Reply

Replying to: baddawgsc (May 15, 2005 6:19 am)

Go back to post #551 and print out the TSB. Take it to your dealer and ask him if he has the revised TSB for the right lead issue. If he says yes, ask him what the date is on it. If the dates don't match, that tells you all you need to know about your dealer. If the dates match, that tells you he can't fix it.
 
Many people have had this problem and many people have had it fixed.....but not everyone. It seems that the better dealers are fixing this, and the not so good dealers aren't. I've seen where some dealers have even sent the car out to an independent shop to get this problem resolved. If it were me I'd be asking around for recommendations on a better dealer.
 
I'm sure you're frustrated. I'd get over there today and get some answers and start this process moving. Nicely tell him all you want is your car fixed, then ask him, "what do you suggest I do?" He's there to help so see what he says.
 
Chrysler dealers are all well aware of the right lead problem. Just remember that all dealers are not created equal. Let's see if we can get them to help you.
 
Edit: I just saw your latest post. They're probably going to try and fix it again. They may even send it out. Make sure you let us know what happens.
#98 of 219
Re: HAS ANYONE HAD THE STEERING ISSUE RESOLVED [chuckg] by baddawgsc
May 16, 2005 (7:50 am)
Reply

Replying to: chuckg (May 16, 2005 5:20 am)

Thanks for the post. Will keep you up-to-date as things progress. We have had the TSB done twice (2 different dealerships). One was very early on and the other was the end of April. The Area Technical Service Representative drove vehicle and gave the dealer the revised TSB information. We are trying our best to continue to work with Chrysler. I had someone (finally) call me back from the Michigan Customer Relations Office and he seems willing to help. He actually listened to Me!!!!!!! He even seem surprised that the dealer told us that we would have to replace tires every 10,000 miles and that had nothing at all to do with the car's "alignment issues" I have already questioned the Dealer and the District Zone Rep. on what to do and their suggestion was.............drive the car the way it is...........could not believe that I heard that come out of not one, but, two mouths. Will keep you all informed on how things go. Hopefully, it will help others avoid all the frustration that we have had to deal with.
#99 of 219
Re: HAS ANYONE HAD THE STEERING ISSUE RESOLVED [baddawgsc] by lenny
May 16, 2005 (6:59 pm)
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Replying to: baddawgsc (May 16, 2005 7:50 am)

At least they are listening! I had the problem with the pitting perimeter of the Rims on my 300c and was told District Manager said "no". Call Chrysler Customer Service 800# and told of problem was told "DSM said no so the answer is no!" Went to the e-mail address and within 6 minutes got the answer"we have reviewed the file and agree with DSM answer is "NO" - So call dealer where we purchased the car (about 70 miles away as my local dealer did not have any) and was told "No Problem" Chrysler is very aware of this problem with the rims" Have appointment a week from Thursday to have fixed or replaced. Not sure what the "fix" is, but was told they would replace if this guy couldn't fix. They couldn't understand why the dealer I've been doing all my maintance work with wouldn't handle. Guess what, He will no longer be doing the regular maintance either!

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