Last post on Oct 07, 2013 at 12:52 PM
You are in the Mazda CX-7
What is this discussion about?
Mazda CX-7, SUV
#275 of 294 Re: Advice for those whose AC units have yet to cease [pctech]
Nov 27, 2012 (4:38 am)
Just had my TC replaced a year ago along with the VVT on the recall. I plan on rolling out of this car within the next 12 months. Its no wonder Mazda is stopping production on the CX 7 and replacing it with the CX 5. Too bad because I really enjoy the car aside from the dismal gas mileage.
#276 of 294 Re: Good News for 2007 CX7 Owners! [jresendiz]
Dec 07, 2012 (11:23 am)
I just had the same issue. Found a copy of the letter online, took to the dealer and they would not accept it for the fact that the 5 years expire from purchase date and not by the year of the car, even though my car is still under the 60k miles. They insisted that its whichever comes first. Spent 700 dollars fixing it. I'm ready to fight for this refund, called corporate and the guy said theres nothing to be done. But I believe that if we get a group of 5 people, write a letter or really go after this most def we could get the money back. If thats the case I'm ready for media and a lawsuit. Let me know if interested and we can perhaps talk over the phone to plan this a bit better.
Jan 21, 2013 (8:50 am)
We purchased a new 2007 Mazda CX-7 in August 2007 from a local dealership. This car had problems from day one. On our first outing, the alarm went off when we locked the door and would not go off with the key activation. The car would not start because the alarm was on. We had to disconnect the battery to stop the alarm - all on our first outing! When we reconnected the battery, it started again. We had to call Mazda and since the dealership was closed, they had to dispatch from a national response team. Several hours later, we finally had our car towed into the shop and we were left stranded with no car! They knew our situation and distance from home and said they would bring a rental car - not! We had to call friends to transport us home. This should have been our first clue as to how bad Mazda Customer Service really is. My wife liked this car for its size. She is a small woman and its compact size (too small for me!) was just right for her. We took care of this vehicle and relegiously had service done (at our own mechanic as Mazda dealerships were too far away). We have had to replace tires around every 15,000 miles as it eats them up. The gas mileage is ridiculous - much less than rated and things break. The highly touted Boze stereo system failed and was fixed - only to fail again. The hinge to hold in the driver door fell off and Mazda would not cover a replacement part - all wihin the first 10,000 miles. My better judement told me to unload this vehicle sooner but we did not. We had planned for this next summer but waited too long. Two months ago we started experiencing an oil leak and took it to Mazda for service. $800 later, we were told that the repair was not covered so more money out of our pocket. A few weeks later we had more oil leaking, so I took it to our mechanic and he checked the repaired part. He told us that Mazda did not even replace the part but only repaired a gasket and it was obvious they repaired it - he showed us the pictures of the part. I took it to Mazda to keep my warranty in the first place and they did nothing but shoddy repairs. When I told Mazda about what I found, they told me that a not authorized repair shop working on that type of repair can jeopardize my warranty and implied that I was being had by this mechanic. Now, another two months later, while on a trip the timing chain started making noise. I took it to my mechanic and he said that the cost of parts for this would be so much higher on the secondary market that it would be cheaper to have Mazda fix it. In my investigation on this, I found that many others were experiencing this same problem with this vehicle and that the warranty had been extended (it should have been a recall!) but it only covered 7 years or 70,000 miles - whichever comes first - no exceptions. We were 200 miles over 70,000 miles and Mazda would not cover us for the repairs. I was told that the damage was already the at the point that basic timing chain repair would be around $1500 and about another $400 for "other" repairs. We $2000 on top of all the other expenses we have had with this vehicle and no help or support from Mazda. One mechanic at the Mazda dealership told me straight up that Mazda has known about this problem and chose not to do a recall these vehicles. He said it was hard for him to support his own company because what Mazda was doing is wrong. He told me that they found the problem early, completely redesigned the chain and parts and the replacement was working better than the original. If Mazda upgraded and replaced the whole system, they needed to recall. To end this sad tale, we decided that resale value with all this negative publicity about the CX-7 put us at around $5,000 max. We were not going to pump another $2,000 in a lemon so we cut our losses. Our end result through a broker was $3,500 maximum for a pile of metal to cut our losses and move on. I want EVERYONE to know that they should not even consider purchasing a Mazda. I would not risk it. We have told everyone we know and I am hoping this message helps at least one person out there move away from Mazda.
#279 of 294 Re: MazdaSellsLemons [boughtalemon3]
Jan 25, 2013 (2:21 pm)
I know exactly what you are talking about had nothing but problems the day I purchase this Mazda. I actually was smart and added an extended warrenty on this car. At this moment it's in the garage getting fixed. Oil leaking in the inlet of the turbo. Kept having this high pitch sound every time on step on the gas. Also when starting my car burnt smell smoke came out the exhaust and would fill up my garage. I'm really surprise my car didn't start on fire. I have one more year before my car is paid off then I will get rid of it. I also will never by a Mazda again. Maybe I should get the timing chain fixed also while it's under the warrenty.
Apr 25, 2013 (1:02 pm)
My AC compressor seized up in the center lane of a busy 5-lane highway. When it did, the serpentine belt flew off and the power steering quit instantly turning my SUV into a very large dangerous brick. I had to quickly wrestle it over to the fast lane emergency lane and wait 1.5 hours for the tow truck with 3 9-year old cub scouts. Very dangerous on the side of the road after the danger of the break down. I have an extended warranty but the bill would have been $925 at the dealership in Metro Atlanta plus $60 for the rental. The car has had multiple issues since purchased. Mostly with the front suspension. I'd consider it a shiny burgundy lemon.
#281 of 294 2011 Mazda CX7 s Grand Touring AC Problems
May 10, 2013 (3:06 pm)
I have a 2011 Mazda CX7s Grand Touring with under 10,000 miles. When I turn on the AC I get an extremely loud banding sound. I believe the sound is coming from the AC compressor, but am not sure. The CX7 was taken to Reedman-Toll Mazda where my master cylinder was replaced because it was found to be leaking. The CX7 was returned and the check engine light was on. Took CX7 back and requested the reason for check engine light being on be corrected and AC be checked out. Service technician who says he has a CX7 Turbo same year as mine experiences same problem with AC.
My AC has not operated correctly since purchasing CX7. AC will cool CX7 when going over 50, but in traffic does very little. Mazda has been contacted and as of yet has not really gotten involved. I retained all records and Mazda told me that I never mentioned loud AC at start up and lack of AC performance. Reedman Toll technician informed me that "ALL" Mazda AC units make loud sound upon starting up. I would think if this was the fact that Mazda would have corrected the problem.
I am personally pleased with the service provided by Reedman Toll, and believe that dealership is having problems dealing with Mazda. For instance when dealership needed to keep CX7 Mazda did not want to authorize a rental. Mazda finally did give authorization, but it was like pulling teeth. I have several other vehicles and have never experienced vehicle rental problem when vehicle is under warranty and problem is difficult to diagnose.
Have other problems occasionally with CX7, considering replacing with 2013 Acura RDX. Use only synthetic Mobil 1 oil because of Turbo and change every 3,000. CX7 will frequently not run right. Check engine light is said to be due to lean gasoline mixture. I use only premium.
Would like to get others input.
#282 of 294 Re: 2011 Mazda CX7 s Grand Touring AC Problems [stantonb1]
May 12, 2013 (8:47 am)
I think that it is pathetic that the 2012 Dodge Avenger provided to me by Hertz Rental at Reedman Toll with close to 40,000 miles and average maintenance has terrific AC. My 2011 Mazda CX7 with under 10,000 miles and serviced every 3,000 miles has had from day of delivery poor AC. Come on Mazda has to know and be able to correct. The Acura RDX is looking more and more appealing.
I have been under the weather and have not been able to take as active a role as I would prefer to with the CX7, but now I am really ticked off with Mazda.
#283 of 294 Re: 2011 Mazda CX7 s Grand Touring AC Problems [stantonb1]
May 13, 2013 (10:56 am)
Dealer and MAZDA Response:
Customer states there is A/C compressor noise in the morning. Called hotline, was told it was normal reference # 816964. Hotline is contacting engineers and will contact us and the customer.
Was contacted by field engineer. Normal condition of the vehicle. Compared to another like vehicle.
I have this to say to Mazda. This definitely is not normal. A/C is not cooling properly, is not running correctly and perhaps Mazda needs to consult with engineers who are better equipped to diagnose. I do not think Mazda customers would accept this as being normal.
Definitely considering unloading this brilliant black Mazda CX7 lemon.
#284 of 294 Zoom & A/C Just Not There
May 13, 2013 (1:56 pm)
Just contacted by Mazda customer representative who advised me that phone call was going to be recorded. When I said I give permission and would be recording too she hung up. My A/C is evidently working up to Mazda's field engineers performance standards and I have to accept this.