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SUVs Mazda CX-7 Mazda CX-7 AC problems
146 messages, Last post on Oct 27, 2009 at 7:23 AM
You are in the Mazda CX-7 Forum. Your Hosts are steve_ & tidester
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| My wife and I purchased an '07 CX 7 new and now it has 36,000 plus a few miles. We noticed the ac had warmed up and we took it in while it was still under warranty. They checked it and said it was blowing fine. I don't remember the milage, but I will get that. Now it isn't cooling and i have a loud noise with the burning rybber smell! Our nightmare has just begun. This is saturday nite on the 17 of Oct '09. Monday morning our fight begins. Wish us luck, and I'm going on the national page too. | |
| keep us informed. Some dealers just do the work and some won't if it's out of miles or time. You might get lucky! If not see the site above and file, list the problem with the state, file with the local BBB! They'll be calling you for help. Tom | |
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| I took my '07 CX 7 to the dealership today to see what was up with the a/c / compressor. I let them know i had been in before at 29,123 miles with the ac blowing hot. The records showed they looked at it and the tech said it was fine and blowing 40 degrees. The exact milage is 36,966 now. They said they will probably have it fixed under warranty since it is not 1,000 miles over the warranty. They had to contact Mazda, and it would be Mazda's call. I asked when they would know and the service advisor said maybe a day or to, but not a week. Get this... as i was expaining the signs and symptoms, a mechanic that works there not knowing what kind of car it was, said "a CX 7?". later another mechanic said it was like the other three they had done. this is in Bryan, TX. | |
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I've been waiting for three days to hear if the dealership is going to cover the repairs. I called this morning and the service manager said he had two other iteams to address with the Mazda area sevice rep or region what ever the case may be. I still hadn't heard from him at 3 pm today so i went there. The service manager said he should hear back today. My car is still sitting in the same place, a couple lots from the maintanence building, still unlocked just like I left it. He said they looked at it, and then I said it was still in the same spot. He let me know they couldn't tie up a bay for three days, and I was like NO S #T. I don't even think they have looked at the A/C yet.
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| Just got the word that Mazda is going to warranty the A/C problem. They stepped up to the plate for now. The dealership seemed like they where dragging their feet, but in the end I hope it works out. I will post the things they fix, and still get with the national webpage people from the earlier post about the problem. | |
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September 30 2009, Driving back from New Hampshire to Massachusetts, the inside of my Mazda CX-7 without any warning lights showing, started to fill with smoke and the power steering went. I was in the far left lane of route 128 during rush hour and had to make my way over to the breakdown lane. I opened the hood and the coolant reservoir blew. Coolant was everywhere. If my wife or son were driving this vehicle they probably could not have been able to handle the loss of the power steering. This vehicle is less than 2 years old and has 47k miles on it. Apparently there is a known defect with the AC compressor which if it breaks down it also knocks out the power steering. The Mazda dealership covered the parts($1000) but was adamant that I would have to pick up the labor of approx. $500. After going back and forth with Mazda corporate help line, I was able to get them to cover the labor. I appreciate the fact that the dealership did help me out and I thank them for that but I firmly believe they knew of this defect when I was sold the car. I was reassured the replacement AC compressor was not the same factory compressor installed in this vehicle which is an admission to the problem because why would a new improved part be available if there was no need?. Also a week later an o2 sensor went which the dealership covered. In addition to my safety concerns, how can I sell a vehicle that smells of coolant and now has a documented problem. I asked for an extended warranty for the vehicle but Mazda refused. This is too bad because it really is not a bad vehicle.
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"I personally know two people who were recently shopping for a small suv and took a hard look at CX-7, but ended up elsewhere because they were turned off by CX-7's bad reliability." by nsbio1 There are two more customers Mazda has lost due to AC problem: my co-worker and I. We were a potential buyers of 2010 CX-7 but decided not to gamble and quit. 
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Replying to: wrenfox (Oct 26, 2009 12:53 pm)
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Replying to: bdyment (Oct 27, 2009 3:47 am)
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Replying to: wrenfox (Oct 27, 2009 6:30 am) Why don't you take your Mazda to a detailing shop and see if they can get the anti freeze smell out. |
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