- #259 of 284
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XM radio intermittent loss
by sjf74
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May 20, 2009 (5:02 am)
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I have a 2008 GS 350. Since XM and Sirius began the merger in November, I have had problems with my XM service. The problem is, the sound will go to static and then no sound at all. The problem is not a loss of signal as the current song title will be displayed even as I change the stations, there is just no sound. The only way to get the sound back is to shut the car completely off and then restart. Powering off the radio will not fix the problem. This is dangerous to pull over onto the side of the road to turn your car off to listen to the radio that you pay for every month!! This is also not what you would expect to do when you pay $50,000 for a car. I have had the car in the dealer service dept at least 6 times since November. I have kept a log of when it occurs. I have sent a letter directly to Lexus Corp. I have verbally expressed my frustration to XM as well. Still no fix and still the problem persists. Up until yesterday, I was told I was the only person in the country this problem was happening to, but when I insisted for the 30th time that they replace the radio, I was finally told, "well maybe there are others with this issue" Any advice??
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- #260 of 284
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Pitted chrome wheels
by rgallucci
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May 20, 2009 (6:22 am)
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I purchased my 07 GS350 with chrome wheels from the dealer. About three months after delivery the service tech noticed the wheels were pitted. Lexus replaced them. It is now 2 1/2 years later and the wheels are pitted again. Even though the car is still under warranty the dealer said there is nothing they can do. they said it is caused by brake dust. The car gets regular washing. The rear wheels are also pitted and there isn't any brake dust on the rear wheels, so this is just a dealer story. I have escalated it to the Lexus zone representative and she also said they couldn't do anything. The dealer said this is the first time this problem was brough to their attention so I said then they must be defective. The zone rep said they would continue to address the issue.
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- #262 of 284
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Re: Pitted chrome wheels [rgallucci]
by v312155
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Jun 03, 2009 (1:01 pm)
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Replying to: rgallucci (May 20, 2009 6:22 am)
I have a 07 GS350 with alloy wheels. At 35,000 miles maintainence (May 20, 2009) I complainted to dealer about excessive brake debris on front wheels, which became difficult (for me) to remove. Dealer "updated" front pads and discs. Brake dust has been greatly reduced, a marked improvement. I was not charged.
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- #263 of 284
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Re: Pitted chrome wheels [rgallucci]
by v312155
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Jun 03, 2009 (1:01 pm)
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Replying to: rgallucci (May 20, 2009 6:22 am)
I have a 07 GS350 with alloy wheels. At 35,000 miles maintainence (May 20, 2009) I complainted to dealer about excessive brake debris on front wheels, which became difficult (for me) to remove. Dealer "updated" front pads and discs. Brake dust has been greatly reduced, a marked improvement. I was not charged.
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- #264 of 284
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Re: XM radio intermittent loss [sjf74]
by indycu
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Jun 15, 2009 (7:10 pm)
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Replying to: sjf74 (May 20, 2009 5:02 am)
I have an 08 GS350 which I got 2 months ago and this XM problem has ocurred 3 times on mine, exactly the way you describe. I have not had a chance to discuss it with the dealer yet but intend to do that soon. My car originally had a Sirius radio and the prior owner replaced it with an XM in January of this year. My plan is to drive it to the dealer the next time it occurs, leave the engine running and have them witness the problem.
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- #265 of 284
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Re: XM radio intermittent loss [indycu]
by sjf74
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Jun 16, 2009 (7:47 am)
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Replying to: indycu (Jun 15, 2009 7:10 pm)
I think that would be a good idea for you to drive your car to the dealer when the problem occurs. I had my car again at the dealer last week so the regional rep could come look at it and of course, they could not induce the problem. I am still told I am the only one in Central Florida that is having this problem, but there are some other cases across the nation. Still no solution, just another stall that Lexus will get back to me. They did tell me though that this problem is occuring with most GM cars with XM installed. This statement does little to relieve my aggravation since I did not pay for a GM car. I will post the next response from Lexus when they get back to me. I hope you could reply if you learn anything about it from your dealer. Thank you very much for your reply.
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- #266 of 284
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XM problems on Acura also
by maxhonda99
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Jun 16, 2009 (5:52 pm)
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I have a 08 Acura TL with XM. And I have had similar issues with the XM stereo. Sometimes the titles stay on the screen but no sound comes for any station. I bought my car last July, it started happening about 3 months later in October 2008, and it's happened about 3-4 times since then. Hasn't happened to me in approx. the last 2 months though. Must be a problem with XM, not the car.
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- #267 of 284
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Re: XM radio intermittent loss [indycu]
by sjf74
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Jun 20, 2009 (5:19 am)
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Replying to: indycu (Jun 15, 2009 7:10 pm)
Lexus Corp called last week to say that they were not going to do anything because they could not induce the problem when my car was being looked at by the regional rep. I am still frustrated. I am reassured that it is happening to other people and I know I am not imagining it, but it is frustrating to me that it is happening more frequently than others with this probem.
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- #268 of 284
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Re: XM radio intermittent loss [sjf74]
by indycu
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Jul 10, 2009 (5:18 am)
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Replying to: sjf74 (Jun 20, 2009 5:19 am)
The XM problem happened again yesterday. Was close to the Lexus dealer so I stopped by with the engine running so they could witness it. The service tech that installs the XM radios thought that possibly a refresh was needed. She called XM and they told her that was not the case if the data was being received. XM asked her for me to call them which I did. They went through the usual checklist of signals are affected by tall buildings, clouds, etc., none of which were factors when the sound quit. They instructed me to try to do a factory default reset on the radio when the problem occurs. I am not sure how to do that or if I even have that capability. Will check with the dealer. The service tech did say that if it was not resolved with XM that they would replace the radio.
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