Last post on Nov 05, 2013 at 7:44 PM
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Honda Fit, Exterior, Hatchback
#133 of 135 cracked windshield 2010 honda fit
Sep 06, 2013 (9:23 am)
I parked my car in the garage last night and all is well; this morning I get the car out of the garage and I notice a 12-16" crack originating from under the plastic by the windshield wiper. I looked at the crack and no signs of chips or anything in fact the crack is so thin I took a second look to make sure it wasn't a scratch from the wiper even though it curves the opposite way. Then I remember that when we originally researched the car in 2009. there was a thread in the unofficial honda fit forum about cracks in the windshield. So I went online and found this thread. The posts are unbelievably and I stress unbelievably similar to my story. I called the honda number 1-800-999-1009 and spoke to a rep named Christina... she told me there was no recall and my warranty was out and because of that I was basically sol. I told her I am not alone with this problem and it wasn't the money or the insurance claim which by the way; here in florida, covers for windshield with no deductible. I was calling because; as a responsible consumer and because up until this point I liked honda, to tell them that there was obviously a problem with their product and they should do something to fix it and own up to it. Basically do the right thing. They told me again there was no problem because there was no recall. I told them about this thread and they said they cannot take the views of third parties (third parties?...customer feedback). She told me that I should take the car to a dealership to get it checked out, and I told her I was willing to do that but asked her if it was determined not to be my fault (chip or anything else) If honda would own up to the problem . She said she could not say. I escalated the call to Marla her supervisor because I was going nowhere besides her telling me that she was writing down what she told me. The supervisor Marla was just has helpful as Christina was and told me that she was also writing everything down and I could not speak to anyone else. I felt like I was in that episode of Seinfeld where the doctor blackballs Elaine for complaining. She told me there was nothing they could do for me. I hung up in disbelief about the total lack of customer service and care. I have had at least four hondas in the past including the fit. The fit will most likely be the last. I guess this was literally the crack that broke the camel's back. I have filled a claim with the insurance company they're coming monday to fix the car.
p.s. I talked to a dealership locally and the service person told me to bring it in and that she will look at the crack and this thread. I am going there tomorrow (saturday). I will post what ever happens.
Sep 09, 2013 (8:32 am)
Went to dealership and talked to very nice service manager he looked at the crack and said it looked like it was a chip. I asked him how could it be, because it was almost under the wiper. He also explained that the crack spreads over time. I told him how unhappy I was with customer service at corporate Honda and he agreed they can be difficult and because of that he could not do anything else he said those are the same people that I talk to. Monday morning (today). The glass repair company came to repair the car and the guy initially said that the crack looked really weird because of the place where it happened and because he couldn't see chip. i gave him a magnifying glass and then he said that yes there seem to be a chip but that he would let me know after he took the glass out and inspected it to see where the crack originated. he finished the work and showed me that the crack started because of that minuscule chip. I called Honda back to apologize to Marla. Still not happy about the customer service because of the lack of empathy due to the fact that I am a customer inexperienced with cracks and that after all these facts I had a reason to be concerned.
#135 of 135 Re: Stress Fracture on Windshield of Honda Fit [acool6401]
Nov 05, 2013 (7:44 pm)
My daughter parked her 2013 Honda Fit last night. She returned in the morning to find a 14" crack straight across the middle of her windshield starting from the middle of the drivers side edge. There does not appear to be any "chip". After reading these comments and many other complaints on other sites it is becoming obvious Honda does not own up to stress fractures or they are not making windshields durable enough to absorb the slightest impact (normal driving conditions). I have seen rocks bounce off my Cadillac windshield leaving craters in the windshield that did not crack. My 1994 Honda has pits all over the windshield and no cracks after 20 years. After owning five Hondas I too think this is the end. A reputation is an easy thing to lose. We'll see how they respond tomorrow.