Last post on Jun 17, 2011 at 7:41 AM
You are in the Scion xB
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Scion xB, Auto Body, Wagon
#93 of 256 Dealership Response
Mar 29, 2007 (7:35 am)
I finally had time to take my 2006 Scion XB ( 2nd 2006 Scion XB)to the dealership today regarding the crack (2nd one)that started at the frame behind the mirror and come down then turn towards the drivers side (we all know what that looks like). I took it to Lakeland Toyota here in Lakeland, Florida and was told by the service advisor, Mr. Jeffrey Davis, that they really don't replace the windshields there that you just call your insurance company and they come out and do it in your driveway. I responded with the verbiage "so your telling me that Lakeland Toyota does not replace the windshields here?" to which he responded "yes". I told him that rather than call my insurance company I would rather contact our local ABC news. I was then given the opportunity to come in and meet with the service manager because it seems he has this God like power to authorize Lakeland Toyota to replace the windshield if they determine it''s defective. I so don't trust Toyota (Scion) anymore I actually took video of the crack from every different direction possible cause I'm afraid they will take the car to the bay then call to show me a chip that has never been there before, in other words, I wouldn't put it past them to cause a chip in my windshield deliberately to get out of replacing another one.
#94 of 256 Re: Dealership Response [scionskeptic]
Mar 29, 2007 (5:05 pm)
Toyota does not pay for cracked windshields, yet. Officially, they are due to rock damage. So if the dealer replaces a cracked windshield, they cannot get reimbursed for it by Toyota. Why should the dealer pay for cracked windshields when Toyota will not? What responsibility does the dealer have by himself for your crack? You need to follow the example of Honda Element owners who succeeded in getting reimbursed up to 60,000 miles for any cracked windshields regardless of circumstances.
Apr 05, 2007 (9:26 pm)
Scion less than one month old. Windshield hit by piece of gravel so small impact was almost inaudible. About one half hour later I noticed a crack. Started at the bottom of the windshield, went up about seven inches, made a right-hand turn about seven inches and stopped. Dealer has been notified, have not heard from service dept yet.
I have also posted with law firm that was successful in it's class action suit re: Honda Element. Also the NHTSA. Just talking about this situation on these forums will not be enough to resolve this issue.
#96 of 256 Re: More Cracks [pjsteinberg1]
Apr 05, 2007 (9:33 pm)
Could you please post law firms contact information or email to thatnamesusedaol.com Thank you so much for your assistance!
#97 of 256 Re: More Cracks [pjsteinberg1]
Apr 06, 2007 (7:34 am)
I would think a crack from a rock strike would not be something you would get replaced for from Toyota - I mean that happens ALL the time to lots of cars, there a dozens of auto glass places in town to take care of that.
Now if your glass was cracking due to stress or flex that is something else.
How to prove it either way could be a problem.
Next time I am talking with my agent I will ask how this is covered under my insurance - it is 100% covered or a deductible or what. What does your insurance say?
#98 of 256 Re: More Cracks [dwynne]
Apr 07, 2007 (4:34 pm)
The rock impact causes a pit. In most windshields, this is not a problem and many pits are accumulated. The xB windshield is evidently under stress, such that the pit soon radiates a crack. Some windshields must have enough stress to crack without a pit, as cracks have happened while the car was parked in the sun, or parked in a garage.
#99 of 256 Honda Class Action Law Firm
Apr 17, 2007 (9:00 pm)
This is the firm that successfully negotiated a settlement with Honda. With enough input to them from Scion owners it is possible that we may also have a shot at fair and reasonable compensation.
#100 of 256 Re: More Cracks [scionskeptic]
Apr 21, 2007 (2:03 pm)
I just wanted to update everyone what has been going on with my xB and the windshield. Basically the dealership blew me off about the whole issue. Scion Customer Experience was worthless and mailed all of my windshield replacement invoices, 8 windshields in 6 months, to their Legal team. I wasnít going to wait around to hear what they said so I contacted an attorney to get the lemon law case started.
I had a LOT of documentation that I provided to my lawyer along with audio recordings of Scion and Toyota representatives saying that the stress crack issue is a problem, but one they are not officially recognizing. This was just a few audio clips out of a dozen gems I have collected about this issue. All my attorney did was send a letter with my intent to take them to court over the issue and they caved. He didnít even have to file a complaint.
What happened? Toyota repurchased my car. It took about 20 days for them to line up all the paperwork on their end. If anyone has questions please feel free to email me. lavariouslavarious.com
#101 of 256 Re: More Cracks [lavarious]
Apr 21, 2007 (2:35 pm)
So Toyota repurchased the whole car rather than pay for all the windshields?
As if the particular car itself was a lemon. This is more expedient and cheaper than admiting that all the cars have the inherent problem, and agreeing to replace any and all windshields that crack.
It seems to indicate that Honda Element settlement approach will not go anywhere for our out-of-production xBs, and that people should collect windshield crack documentation in anticipation of when their crack may happen, so they have something to give their lawyer for a letter, in case the dealer does not agree to replace the windshield.
#102 of 256 Re: More Cracks [aatherton]
Apr 21, 2007 (6:16 pm)
Correct. In my opinion, and what has happened with my case, I believe that Toyota does indeed know about the problem but act as if they do not. They are weighing which will be more expensive:
A) Act like nothing is wrong and repurchase the cars of a few people who actually hire an attorney to take them to court.
B) Acknowledge there is a design defect in the vehicle and either replace/refund everyone for their windshields or have a class action suit to pay out to.
They could care less about their customers; they are more concerned about their bottom line. The 2008 xB is completely redesigned in terms of its windshield. It is 4" shorter and has a longer grade to help with deflection. I have a Scion rep recorded telling me they did this because of the windshield issue. I have all sorts of interesting audio clips and documentation. I will be launching a website shortly to show everyone exactly what I did to win my case, what I used to collect evidence, and who my attorney was in case you'd like some advice from him as well.
Scion/Toyota could have easily just taken care of this straight away, but instead they played games and pissed me off. I want to make sure those of you who are serious about this and want to hire an attorney have the evidence you need to win your case. I believe that if you use my attorney, or possibly one of his contacts in your local state, you can use the evidence I have already collected against them on this issue.
What do I get out of it? Satisfaction. That is all. My website will be completely free and used as an informational source. I know what a headache it was for me to go through this entire deal and how much stress I was under, so I want to help out fellow drivers who have done nothing wrong other than purchase a car that is obviously flawed.