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Scion xB Windshield cracks

225 messages,  Last post on Oct 08, 2009 at 6:20 PM

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#31 of 225 Re: Scion xB Windshield cracks [freeduck] by shawnnbecky Oct 16, 2006 (4:32 pm)
Replying to: freeduck (Oct 16, 2006 12:28 pm) This is Shawn and Becky, the owner of the 2 scion xB's with the same crack, updating our last comment. We took both cars to the dealership (Hurlbert Toyota in Stratham, NH) for the service manager to see. He said he had never heard of anything like this with this type of vehicle. (I had printed this forum for him to read.) He said he could not see any evidence of rock damage and immediately ordered 2 windshields to replace them at no charge. Although I don't think this will be the last time the windshield gets replaced in these vehicles, we at least had a good experience with our dealership and felt they stood behind their cars. Best of all, it does not appear we need to deal directly with Toyota because from what I have read here, no one seems to have had any luck with them. Good luck to the rest of you, you will need it!!
#32 of 225 Re: Scion xb Extended Warranties [justgina] by shawnnbecky Oct 16, 2006 (4:43 pm)
Replying to: justgina (Oct 14, 2006 2:32 pm) Just an FYI, our dealership said the windshield is not covered under warranty or the extended warranty.
#33 of 225 Success! sort of... by darthclutch Oct 16, 2006 (6:42 pm)
The person at Liberty Mutual was misinformed. No one offers a warranty that covers rock chips.   The regional rep contacted me and we talked in circles about how I was very unhappy about my 16 day old car having a split windshield after 1 rock hit in comparison to my 35 year old Datsun which has several pits but no cracks on the original factory windsheild, and the fact that no one warranties a windshield against damage from rocks. Eventually he offered to split the cost of a windshield with me in a show of good faith, but when I said I wanted to get one from an outside vendor, he changed the offer to half the cost of a non-Toyota windshield or a free Toyota windshield, but just this one time. Naturally, I took the option of the free Toyota glass. I suppose I could go to an outside vendor myself if the new one cracks from another chip. I'm not really happy about the result of this, since I'm right back where I started and it looks very likely that I may have to replace another windshield. Oh well, what's that saying? You can't look a gift horse in the mouth...   So what am I supposed to do if I get another split?
#34 of 225 Re: xB windshield cracks [hondadave7] by aatherton Oct 17, 2006 (4:14 am)
Replying to: hondadave7 (Oct 16, 2006 8:23 am) "Has anyone with an xB windshield crack had a front strut bar brace in place... If that would solve the flexing, they could fix this problem very cheaply and quick. Looking for answers."   I asked that question on ScionLife last winter in a windshield crack thread, while waiting for my xB to arrive. No one answered. I put on a strut bar at 500 miles, expecting some handling difference, but felt nothing. I took it off at 5000 miles because it interferred with so many service items, and again felt no difference in handling. As to whether and how the strut bar could prevent window cracks, I don't know. In theory it keeps the strut towers from flexing and affecting the camber of the suspension. The towers can only flex under fast, hard, bumpy cornering. Some windshields are cracking spontaneously, with the car parked.
#35 of 225 Re: Scion xB Windshield cracks [justgina] by lsticky Oct 18, 2006 (9:50 pm)
Replying to: justgina (Aug 15, 2006 6:11 am) My wife and I bought an Xb Sept. 14, our first new car.   It already has 2 cracks in the windshield.   The first happened overnight. It runs straight down from the middle of the windshield and turns toward the passenger side just below the rearview mirror.   I took the car into the dealer a couple of days later, and asked if they would replace it, as the crack happened overnight and my wife could remember nothing hitting the car.   They ran a pen through the crack and when it caught on the tiniest of pits (I couldn't even feel it with my finger, only when it snagged my nail) said they wouldn't replace it.   I chalked it up to dumb luck.   Over the last weekend we went on our first trip in the car. We put about 350 miles on the car and on the way back. We were hit by some pebbles from a truck (not visible to the eye) and low and behold a second crack - it appeared a few minutes after the strike. It again starts at the top of the windshield and moves down in a little curve, but is not as big as the first. I can feel a tiny pit.   I've had many cars and they have been hit by many things, the pebble that hit my xb was NOTHING! There is no way it should have cracked anything.   I decided to do some looking tonight to see if anyone else has had similar problems. I almost wish I hadn't found anything, because then I would assume it was just bad luck.   I no longer think that.   I am going back to the dealer and I am gonna raise hell.   I will let you know the result. Replies to this message: aatherton (Oct 19, 2006 8:37 am)
#36 of 225 Re: Scion xB Windshield cracks [lsticky] by aatherton Oct 19, 2006 (8:37 am)
Replying to: lsticky (Oct 18, 2006 9:50 pm) I think there must be some stress on the windshield to cause these cracks. Usually the dealer can find a pit in the crack with a fine ball point pen, establishing the orgin as an impact. However, the cracks are not happening at the time of impact, but appear during the next night or the next few days. Perhaps this is similar to the action of a glass cutter or tile cutter, where a mere surface scratch weakens the material which can then be split with a little pressure. Perhaps the large flat windshield is stressed by the light flimsy box body of the xB, and a rock chip becomes the surface imperfection that eventually allows the stress to crack the glass. In that case, the immediate cause may be the impact, but the ultimate cause is the design defect of that windshield in that body.
#37 of 225 Stress by pf_flyer HOST Oct 19, 2006 (9:35 am)
It does sound like the windshields are under stress. I bought a new pickup truck that had a cracked windshield when I was looking at it on the lot, and the dealer changed out the windshield for me. 10 days later, the windshield cracked with nothing having hit it. They replaced it again, and this replacement cracked the next day. Dealer said there obviously was some kind of stress, whether the frame was slightly out of shape or what, I have no idea. But I assume they either pulled and pushed on things to alleviate that stress, or somehow fractionally reduced the size of the next replacement glass to give it a little room. 150,000 miles later when I got rid of the truck, no leaks, no cracks, and plenty of impacts, both minor and semi-major along the way.
#38 of 225 Another pen test! by freeduck Oct 20, 2006 (2:47 pm)
Well, I took it to the dealer and he couldn't find any chip in the crack. Instead he points to a "chip" about two inches to the left of the crack and says that the "chip" caused the crack. I asked him how that could be since it wasn't even in the crack. He said that miniscule speck that we're calling a chip weakened the windshield so that it cracked. I asked him if he thought that was reasonable that a windshield would crack from something like that and he said "it happens." I gave him a printout of this board but he wouldn't read it. In the end I implied that he wasn't being honest and asked for the number to Toyota.   So I got back home and started googling some more and I found out that the Honda Element had a similar problem a few years ago. http://www.hondaelementscrack.com/story_rob.html There is a class action suit that is being settled now about it, apparently. I hope it doesn't come to that in our case. I hope they figure out how to fix it and issue a recall.
#39 of 225 A place to file a complaint by lsticky Oct 20, 2006 (3:41 pm)
I saw this on the Element crack page freeduck posted   http://www-odi.nhtsa.dot.gov/ivoq/ Replies to this message: improv (Oct 20, 2006 6:46 pm)
#40 of 225 Re: A place to file a complaint [lsticky] by improv Oct 20, 2006 (6:46 pm)
Replying to: lsticky (Oct 20, 2006 3:41 pm) Great find lsticky!!   I'm going to call this number and lodge a complaint. I encourage all of you with the cracks to do the same. Maybe we can get these rascals to take a look at this issue. I resold some Japanese made materials in a previous job and you can bet that the good folks at Toyota are aware of this issue, now let's get them to admit that there is a problem.   Thanks in advance to all of you for calling this number.

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