- #21 of 225
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Re: Good luck with cracks [improv]
by
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Oct 11, 2006 (3:28 pm)
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Replying to: improv (Oct 09, 2006 10:16 am)
Just an update to let you all know how it turned out with Scion.
Well, for starters, they are now saying that it is a design "characteristic" that makes the car suseptible to cracks and that the redesign has nothing to do with this problem.
So... They are not wiling to do anything for us. I have taken it to the next level. I am now knocking on Toyota Usa's door. We shall see what happens.
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- #22 of 225
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Re: Good luck with cracks []
by wilson100
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Oct 12, 2006 (6:41 am)
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Replying to: unknown (Oct 11, 2006 3:28 pm)
My 3 month old XB developed a crack overnight. I took it to the dealer yesterday and asked for the manager. He took out what must have been a 10x magnafying glass as though he were about to cut a diamond and after a couple of seconds said "yep" there's the chip" I cannot believe all of us are developing microscopic chips strategically placed along the rubber of the windshield. I do believe the windshields are flawed, but if I'm going to have to suffer a crack like that and pay $250 to replace it, at least let me have the satisfaction of hearing a rock hit the window or seeing the damned chip that caused it without using a microscope!! Anyway they refused to repair it under warranty. They claimed they never heard of any problems with the XB windshields. That's when I pulled out my folder full of internet claims of others with the same problem. Then he told me to come back in 2 weeks and leave my car all day so the factory rep could look at it. I then called the customer service line and opened a claim, they are supposed to call me today. I'm thinking what's the point, I may as well go ahead and replace it. So much for the gas savings I thought I could get when I bought this car. Can you believe I went from a BMW X5 to a SCION XB just to be treated like this? Unreal!  Please keep us informed of your progress.
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- #23 of 225
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Re: Good luck with cracks []
by aatherton
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Oct 12, 2006 (3:23 pm)
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Replying to: unknown (Oct 11, 2006 3:28 pm)
"... Scion... are now saying that it is a design "characteristic" that makes the car suseptible to cracks..."
Sounds they are saying what many have said all along; that the body flexes and puts stress on the glass which cracks, often without needing a chip as a starting point.
Who do you mean by "Scion". The dealer, or Scion's Goodwill Assist, or Scion Customer Experience, or who? Was this verbal or in writing? If written, can you scan the document to a file and post it?
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- #24 of 225
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Still waiting...
by darthclutch
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Oct 12, 2006 (7:01 pm)
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I am still waiting to talk to the regional rep and the guy fianlly called me today... except he called our house phone and left a message. Grrrrr! Now I have to wait another day for him to call the right number. According to Scion Customer Experience, he is supposed to be contacting me to get the details of my problem (like it changed in the last week!) and set up an inspection at the dealer. I've already told them it was a rock chip, so I don't know why they are dragging this out so long. Oh well, I'm prepared to wait longer if Scion is going to pick up the bill for this one. I'll have to make sure to print up this forum before the inspection!
While I'm waiting, I've started calling around and it seems that some auto glass shops have lifetime warranties on replacement windshields. It sounds like the shops that charge more offer these warranties but the discount shops don't. If I'm going to be stuck with having to pay to have my windshield replaced (over and over again?) this will likely be the route I choose. Liberty Mutual said that these warranties cover rock chips, but not intentional damage, like vandalism. I willl look into this matter further.
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- #25 of 225
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Scion xb Extended Warranties
by kjb2
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Oct 14, 2006 (11:42 am)
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I just got my xb on Tuesday and I love it. I am wondering about the extended warranties. What has been the experience of other folks with the warrant? So far the windshield is fine, but after reading these messages, I am getting worried. Thanks
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- #26 of 225
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Re: Scion xb Extended Warranties [kjb2]
by justgina
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Oct 14, 2006 (2:32 pm)
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Replying to: kjb2 (Oct 14, 2006 11:42 am)
If they won't cover the windshield on the factory warranty, I doubt the extended warranty will cover it either. I have never bought an extended warranty on a Toyota-made vehicle because they are so reliable.
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- #27 of 225
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Re: Scion xB Windshield cracks [improv]
by shawnnbecky
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Oct 16, 2006 (5:22 am)
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Replying to: improv (Sep 18, 2006 7:16 am)
My husband and I bought 2 2006 Scion xB's on the same day. We had them for approximately a month and they each had less than 3,000 miles on them. We went on vacation and left one of them in a park and ride at the airport. When we came back, we noticed a crack in the windshield exactly as you describe. It started at the top seam by the rear-view mirror, traveled down about 8-10 inches, then turned towards the passanger side. There had been no known trauma to it. We were about to call the insurance company to have it replaced, when 2 days later the other xB had the exact same crack, only in the opposite direction! I called the dealership and we took both vehicles to the service departement. The technician took a pen and ran it down the crack of the first one. He found some sort of "chip" that was not even apparent to the eye with his pen and stated this one had been hit by a rock. He ran his pen down the second one and said he could not find anything, but still insisted that although we had bought both cars the same day, and they both had the same crack within 2 days of each other, one was hit by a rock and one might not have been. Needless to say, I was livid at his suggestion. I insisted on speaking to a manager, but the service manager was on vacation. I had the manager of the dealership and one of the salesmen come out to look. Neither of them could see anything, but of course, it was not up to them; a Toyota rep had to look at them. They told us that they have never heard of any problems with windshields in this car! That was 2 weeks ago. We got a call from the service manager who said to bring them by in another week for him to look at them, so it does not appear they have even called a Toyota rep to see them yet. We are bringing them there today for him to look at and will write again when we have more news.
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- #28 of 225
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Re: Scion xB Windshield cracks [shawnnbecky]
by improv
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Oct 16, 2006 (6:06 am)
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Replying to: shawnnbecky (Oct 16, 2006 5:22 am)
That's amazing. I swear, I parked my car at work, after the day was over, I walked to my car, sat in it and immediately saw that it had the crack in it. There is definitely a problem that Toyota and Scion have to step up and admit to. This just can't be coincidental. I got ZERO satisfaction from the Toyota regional rep who looked at my car. He had made his decision on my windshield before even looking at it. He and the service manager, or customer service rep at the Beaman dealership here in Nashville kind of looked at each other and their expressions seemed to say "yep, just like we discussed beforehand, that is rock chip". The regional guy had his mind made up before I even showed up.
Does anyone know any other Scion XB owners? Tell them about this board and have them post their experiences.
MP
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- #29 of 225
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xB windshield cracks
by hondadave7
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Oct 16, 2006 (8:23 am)
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Hello,
Has anyone with an xB windshield crack had a front strut bar
brace in place. Toyota has a TRD brace that they sell for
$195.00. If that would solve the flexing, they could fix this problem very cheaply and quick. Looking for answers.
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- #30 of 225
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Re: Scion xB Windshield cracks [shawnnbecky]
by freeduck
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Oct 16, 2006 (12:28 pm)
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Replying to: shawnnbecky (Oct 16, 2006 5:22 am)
I found this board by googling "scion xb windshield crack". You guessed it, I have a scion xb that I bought in April that developed a crack at the seam, right behind the rear view mirror, that goes down a little ways and then curves toward the drivers side. There are no impact marks anywhere. I've been puzzling over what could have caused it and have not called my dealer. I will now that I know it's a common problem.
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