Last post on Jun 17, 2011 at 8:41 AM
You are in the Scion xB
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Scion xB, Auto Body, Wagon
#190 of 256 Re: Scion xB Windshield cracks [aatherton]
Aug 10, 2008 (12:42 pm)
Let's see....2004-2006 xB's in various states throughout the U.S. are getting hit with pebbles in the same spot on the windshield which in turn creates the same "L" shaped crack? C'mon!!!
Regarding a class action lawsuit. One was filed in California by attorneys Jeffrey Fazio and Dina Micheletti on behalf of Justin Bauer "and oall others similarly situated" vs. Toyota Motor Sales USA, INC filed on July 25, 2007. I printed this out back in April. Now, August, I can find nothing on the internet.
I too filed with the Feds. and called Toyota. They were extremely helpful and sent me a letter which states that I can have a free replacement windshield ("L" shaped crack behind the rearview mirror.) but, I would have to pay the Dealer for labor. I have yet to replace the windshield because of so many others who have had multiple replacement windshields. But, I will NOT pay for dealer labor costs because as I see it, Toyota is admitting a problem. This is my eigth Toyota having driven them since 1969.
I had asked if there were a "Silent Recall" on the xB's cracked windshield. My 1987 Camry had a number of these "Silent Recalls" which meant that the dealer would fix your problem at no costs.
#191 of 256 Re: Now mine is cracked! [cloud45]
Aug 10, 2008 (12:52 pm)
From the Class Action Lawsuit filed against Toyota on July 25, 2007 in California regarding the xB's cracked windshield problem...
Page 8; line 9...
"The dealership used what is referred to as the "pen test" to reject Mr. Bauer's warranty claim, leaving him responsible for the cost of replacing his cracked windshield."
Page 8,line 22...
"The pen test involves tracing a crack up the windshield with a pen. Plaintiff is informed and believes that, if the pen hangs up on the slightest pit or other blemish on the windshield, it is deemed ostensible evidence of an impact and the dealer is instructed by the Defendant to refuse coverage warranty."
When I took my '06 xB to the dealership...sure enough, the Service Manager took out his pen and started at the end of my "L" shaped crack and traced the crack backwards to the top of my windshield where he said there was a 'pit' where a pebble hit the windshield.
After speaking to Toyota Customer Service, I did get a letter stating that they would replace my windshield for free...I would be responsible for the dealers labor costs.
#192 of 256 Mine Cracked as well!!!
Aug 15, 2008 (10:15 am)
I own a 2006 Scion xB
Like some of you had already posted. One morning last week I woke up to find a long "L" shaped crack that started (sitting in the drivers seat) from the right side of the passengers seat all the way to the almost middle of the windshield. This crack wasn't there prior the night before and there was nothing that hit my windshield that would cause such a long crack.
I called Scion directly, and after being a little persistant she recomended that I tell everyone who is having this issue please call into Scion directly. The more phone calls they get the better chance that this problem will be recognized. The Scion rep was helpful, she case me a case # and told me to get it diagnosed at my dealership. Once i got the diagnoses she said to call them back and they would assist further if it was a flaw.
So if you have this problem please call Scion with the issue and proceed to contact you dealership for the diagnoses of the windshield.
#193 of 256 Re: So, is there a next step?? [kjktoo]
Aug 19, 2008 (8:21 pm)
I took a rock hit on the interstate. Checked to web site for any problems you guys were having and found the problem was common. Had the chip/hole fixed $55 dollars. If it does not run, I will leave it until I'm ready to sell the car. Hopefully toyota will see the error of their design and silent recall to fix this problem.
#194 of 256 Re: So, is there a next step?? [waps]
Aug 22, 2008 (9:04 am)
I don't believe that they ever fixed this issue because I am the "lucky" owner of a 2008 Scion XB and mind you have only owned the vehicle for 2 weeks! I have the same type crack in my windshield, "L" shape. My knee jerk reaction was to do what everyone else did and take it to the dealership. Let's just say that it was as pleasant as a route canal. They totally did not take ownership of the situation OR even consider that it could be a defective scenario. They did that same retarded pen check and chalked it up to a rock. I love the car... hate this situation. I'm so glad I found this chat board. I now feel that this is a much larger issue. I will do what other have done and call Scion directly.
#195 of 256 Re: So, is there a next step?? [jreyes1]
Aug 29, 2008 (9:49 am)
Is this problem happening on the 2009 xb's also? I fell in love with the xb and was ready to go buy one, when I started hearing about all these problems online. Nobody anywhere seems to be mentioning the windshield problems in the 2009 models, but I don't know if that's because they fixed it or because it's too new for people to have bought enough of them and had problems yet. I'm hesitant to invest in one and then start having these issues too, if they haven't fixed it yet.
#196 of 256 Re: So, is there a next step?? [seattlesue]
Aug 29, 2008 (6:04 pm)
I receive about 1 to 2 complaints a week from second generation xB owner's who are also having the same issue with the windshield. So, the problem has not been fixed in the newer model.
Someone also contacted me not too long ago and said they wanted an xB and said they were going to run a CarFax report to see if the vehicle they were interested in had the windshield issue. I told them that since this isnít a major damage issue a CarFax report will most likely not include this defect since windshield glass is replaced on a daily basis by thousands, if not millions, of drivers.
In my opinion I say steer clear of the xB and look for something that is built better.
Also, Scion is telling you not to contact the NHTSA because legal firms will pull this information to fight Scion/Toyota in court. Make sure you always make a complaint with the NHTSA because the numbers will not lie if they are pulled into a class action suit.
#197 of 256 Re: So, is there a next step?? [myscionsucks]
Sep 02, 2008 (8:22 pm)
>>I receive about 1 to 2 complaints a week from second generation xB owner's who are also having the same issue with the windshield. So, the problem has not been fixed in the newer model. << Are they mentioning whether they are 2008 or 2009 owners? I know of the problems on the 2008s (and other earlier models), but I'm not finding anything online about the 2009s, one way or another, other than someone saying the windshield is a slightly different shape on the 2009s.
#198 of 256 Should I trade in my 2008 Scion XB?
Sep 03, 2008 (4:16 am)
I have a 2008 Scion XB that I purchased in May. We were really happy with the car until the windshield cracked and I read about all of the owners who have cracked windshields. Our windshield cracked near the dashboard and not near the rearview mirror as seems to be the case in other posts.
I had intended to keep the car for 10-12 years. What I am wondering is whether I should trade it in after we get the windshield repaired. I bought the car because it was comfortable, affordable, and predicted to be reliable. If we need to frequently replace the windshield it is no longer reliable or affordable.
What is the experience of owners that have their cracked windshield replaced? Is this a one time event or does the windshield crack periodically even after it is repaired?
#199 of 256 Class Action Suit FIled Regading Windshields
Sep 25, 2008 (12:08 pm)
Has anyone else received a letter about a class action lawsuit filed in Los Angeles County Superior Court regarding our defective windshields?
It's in reference to Bauer v. Toyota Motor Sales, U.S.A., Inc. case number BC 374017.
I got it today requesting my approval to disclose my personal information to the plantiffs attorneys regarding my complaints to their so called "customer service department."
Bauer, I don't know who you are, but I love you!!!!!!!