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Scion xB Windshield cracks

225 messages,  Last post on Oct 08, 2009 at 6:20 PM

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What is this discussion about? Scion xB, Auto Body, Wagon

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#188 of 225 Re: So, is there a next step?? [sinjin_dog] by kjktoo Jul 28, 2008 (6:29 am)
Replying to: sinjin_dog (Jul 23, 2008 9:28 am) So, I am not feeling the Scion love. No way would they entertain the idea that the windshield just cracked. I argued nicely and cited this forum and the NTSA etc, man she couldn't have cared less.   K Replies to this message: sinjin_dog (Jul 28, 2008 12:11 pm)
#189 of 225 Re: So, is there a next step?? [kjktoo] by sinjin_dog Jul 28, 2008 (12:11 pm)
Replying to: kjktoo (Jul 28, 2008 6:29 am) Well, there were about six phone calls between Scion and myself. I have emphasized that I have been buying Toyotas (and Lexus) for last twenty years. I would go ahead try again by calling someone else at Scion. After all, this front windshield cracks is due to the incorrect design, Toyota should address it correctly.
#190 of 225 Re: Scion xB Windshield cracks [aatherton] by mrboonton Aug 10, 2008 (11:42 am)
Replying to: aatherton (Aug 18, 2006 8:21 am) Let's see....2004-2006 xB's in various states throughout the U.S. are getting hit with pebbles in the same spot on the windshield which in turn creates the same "L" shaped crack? C'mon!!! Regarding a class action lawsuit. One was filed in California by attorneys Jeffrey Fazio and Dina Micheletti on behalf of Justin Bauer "and oall others similarly situated" vs. Toyota Motor Sales USA, INC filed on July 25, 2007. I printed this out back in April. Now, August, I can find nothing on the internet. I too filed with the Feds. and called Toyota. They were extremely helpful and sent me a letter which states that I can have a free replacement windshield ("L" shaped crack behind the rearview mirror.) but, I would have to pay the Dealer for labor. I have yet to replace the windshield because of so many others who have had multiple replacement windshields. But, I will NOT pay for dealer labor costs because as I see it, Toyota is admitting a problem. This is my eigth Toyota having driven them since 1969. I had asked if there were a "Silent Recall" on the xB's cracked windshield. My 1987 Camry had a number of these "Silent Recalls" which meant that the dealer would fix your problem at no costs.
#191 of 225 Re: Now mine is cracked! [cloud45] by mrboonton Aug 10, 2008 (11:52 am)
Replying to: cloud45 (Oct 04, 2006 2:23 pm) From the Class Action Lawsuit filed against Toyota on July 25, 2007 in California regarding the xB's cracked windshield problem...   Page 8; line 9... "The dealership used what is referred to as the "pen test" to reject Mr. Bauer's warranty claim, leaving him responsible for the cost of replacing his cracked windshield." Page 8,line 22... "The pen test involves tracing a crack up the windshield with a pen. Plaintiff is informed and believes that, if the pen hangs up on the slightest pit or other blemish on the windshield, it is deemed ostensible evidence of an impact and the dealer is instructed by the Defendant to refuse coverage warranty."   When I took my '06 xB to the dealership...sure enough, the Service Manager took out his pen and started at the end of my "L" shaped crack and traced the crack backwards to the top of my windshield where he said there was a 'pit' where a pebble hit the windshield. After speaking to Toyota Customer Service, I did get a letter stating that they would replace my windshield for free...I would be responsible for the dealers labor costs.
#192 of 225 Mine Cracked as well!!! by bkoebler Aug 15, 2008 (9:15 am)
I own a 2006 Scion xB Like some of you had already posted. One morning last week I woke up to find a long "L" shaped crack that started (sitting in the drivers seat) from the right side of the passengers seat all the way to the almost middle of the windshield. This crack wasn't there prior the night before and there was nothing that hit my windshield that would cause such a long crack.   I called Scion directly, and after being a little persistant she recomended that I tell everyone who is having this issue please call into Scion directly. The more phone calls they get the better chance that this problem will be recognized. The Scion rep was helpful, she case me a case # and told me to get it diagnosed at my dealership. Once i got the diagnoses she said to call them back and they would assist further if it was a flaw.   So if you have this problem please call Scion with the issue and proceed to contact you dealership for the diagnoses of the windshield.
#193 of 225 Re: So, is there a next step?? [kjktoo] by waps Aug 19, 2008 (7:21 pm)
Replying to: kjktoo (Jun 16, 2008 5:25 pm) I took a rock hit on the interstate. Checked to web site for any problems you guys were having and found the problem was common. Had the chip/hole fixed $55 dollars. If it does not run, I will leave it until I'm ready to sell the car. Hopefully toyota will see the error of their design and silent recall to fix this problem. Replies to this message: jreyes1 (Aug 22, 2008 8:04 am) seattlesue (Aug 29, 2008 8:49 am) myscionsucks (Aug 29, 2008 5:04 pm) and 1 more...
#194 of 225 Re: So, is there a next step?? [waps] by jreyes1 Aug 22, 2008 (8:04 am)
Replying to: waps (Aug 19, 2008 7:21 pm) I don't believe that they ever fixed this issue because I am the "lucky" owner of a 2008 Scion XB and mind you have only owned the vehicle for 2 weeks! I have the same type crack in my windshield, "L" shape. My knee jerk reaction was to do what everyone else did and take it to the dealership. Let's just say that it was as pleasant as a route canal. They totally did not take ownership of the situation OR even consider that it could be a defective scenario. They did that same retarded pen check and chalked it up to a rock. I love the car... hate this situation. I'm so glad I found this chat board. I now feel that this is a much larger issue. I will do what other have done and call Scion directly. Replies to this message: seattlesue (Aug 29, 2008 8:49 am) myscionsucks (Aug 29, 2008 5:04 pm) seattlesue (Sep 02, 2008 7:22 pm)
#195 of 225 Re: So, is there a next step?? [jreyes1] by seattlesue Aug 29, 2008 (8:49 am)
Replying to: jreyes1 (Aug 22, 2008 8:04 am) Is this problem happening on the 2009 xb's also? I fell in love with the xb and was ready to go buy one, when I started hearing about all these problems online. Nobody anywhere seems to be mentioning the windshield problems in the 2009 models, but I don't know if that's because they fixed it or because it's too new for people to have bought enough of them and had problems yet. I'm hesitant to invest in one and then start having these issues too, if they haven't fixed it yet. Replies to this message: myscionsucks (Aug 29, 2008 5:04 pm) seattlesue (Sep 02, 2008 7:22 pm)
#196 of 225 Re: So, is there a next step?? [seattlesue] by myscionsucks Aug 29, 2008 (5:04 pm)
Replying to: seattlesue (Aug 29, 2008 8:49 am) I receive about 1 to 2 complaints a week from second generation xB owner's who are also having the same issue with the windshield. So, the problem has not been fixed in the newer model.   Someone also contacted me not too long ago and said they wanted an xB and said they were going to run a CarFax report to see if the vehicle they were interested in had the windshield issue. I told them that since this isn’t a major damage issue a CarFax report will most likely not include this defect since windshield glass is replaced on a daily basis by thousands, if not millions, of drivers.   In my opinion I say steer clear of the xB and look for something that is built better.   Also, Scion is telling you not to contact the NHTSA because legal firms will pull this information to fight Scion/Toyota in court. Make sure you always make a complaint with the NHTSA because the numbers will not lie if they are pulled into a class action suit. Replies to this message: seattlesue (Sep 02, 2008 7:22 pm)
#197 of 225 Re: So, is there a next step?? [myscionsucks] by seattlesue Sep 02, 2008 (7:22 pm)
Replying to: myscionsucks (Aug 29, 2008 5:04 pm) >>I receive about 1 to 2 complaints a week from second generation xB owner's who are also having the same issue with the windshield. So, the problem has not been fixed in the newer model. << Are they mentioning whether they are 2008 or 2009 owners? I know of the problems on the 2008s (and other earlier models), but I'm not finding anything online about the 2009s, one way or another, other than someone saying the windshield is a slightly different shape on the 2009s.

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