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Scion xB Windshield cracks

225 messages,  Last post on Oct 08, 2009 at 6:20 PM

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What is this discussion about? Scion xB, Auto Body, Wagon

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#182 of 225 Re: Insurance Claim [halo34] by waps Jul 04, 2008 (2:15 pm)
Replying to: halo34 (Jun 25, 2008 9:07 am) Any good Autoglass shop will have the tool. Consists of vaccum (plugged into cig lighter source,) suction cup/liquid placed on outside of glass , propane torch heat applied to inside of glass to fix the cracks/rock hit. Maybe 1/2 hour and you're on your way. In most casses this will work but then there's the proverbial 10 %.
#183 of 225 Re: So, is there a next step?? [kjktoo] by mistermilton Jul 09, 2008 (4:02 am)
Replying to: kjktoo (May 15, 2008 5:46 am) I am on my fourth windshield with only 9,000 miles on my 2006 Xb. First file a complaint with the NHTSA. Then, call Scion, 1-866-707-2466. They will say they have no records of complaints, however, they will be very helpful and call your dealer directly to arrange a replacement windshield free of charge with no labor costs. The Scion people know me by name and are very nice to me. Be nice to them, they are only doing their jobs. Mine develops the L-shaped crack from the top, half down and toward the passenger side every time. I hardly drive my car, as I use public transportation for work. The crack will appear out of no where while the car is parked. I have made a correlation between taking my car to a certain car wash and the appearance of the crack within one day. I am an antique car collector also. What this car needs are two braces under the hood from the center of the firewall to the outside fronts of the fenders to prevent flexing as all cars had before the 1970s. Good luck. And, don't pay a dime. Be sure to file that complaint with NHTSA every time, as that is the only way recalls can be established. Replies to this message: kjktoo (Jul 10, 2008 11:56 am) sinjin_dog (Jul 23, 2008 9:28 am) kjktoo (Jul 28, 2008 6:29 am) and 1 more...
#184 of 225 Re: So, is there a next step?? [mistermilton] by kjktoo Jul 10, 2008 (11:56 am)
Replying to: mistermilton (Jul 09, 2008 4:02 am) So, I just got off the phone with Scion, unfortunately my experience was a lot different from yours. I was dealing with a very nice lady, (Genice) but she of course said the whole "we have no records of compalints blah blah blah"   The one thing she did say, for ANYONE READING THIS: don't waste your time with the NHSTA, they don't pay any attention to that. EVERYONE please call Scion at 866-707-2466 and make a complaint. That is the ONLY way they will take our broken windshields as a true issue/design flaw or whatever you want to call it. Replies to this message: sinjin_dog (Jul 23, 2008 9:28 am) kjktoo (Jul 28, 2008 6:29 am) sinjin_dog (Jul 28, 2008 12:11 pm)
#185 of 225 Same deal by zupspoon Jul 15, 2008 (8:13 am)
Yet another Scion xB cracked windshield. L-shaped right in front of rearview mirror. No crack in the morning, and a crack suddenly appears that afternoon, and the car never left the driveway. So I brought it to a glass repair shop and paid $225 to have it replaced. Then it started to leak, so I brought it back and they reset and resealed it, and it leaked again. So I brought it to a different shop and paid another $155 to have the windshield reset again. And it leaked again. At this point I searched the Internet for any issues on xB windshield leakage and I see all the complaints of unexplained cracked windshields. I called Scion customer service and the best they are willing to do is pay for half of the $400 I've spent already, with the stipulation that I bring it to the dealer and pay whatever the dealer charges to repair it. I told them that I find this unnacceptable due to the fact that this is obviously a common problem, and if the windshield hadn't cracked to begin with, none of this would have transpired. I think a class action suit might change their tune.
#186 of 225 Re: So, is there a next step?? [kjktoo] by sinjin_dog Jul 23, 2008 (9:28 am)
Replying to: kjktoo (Jul 10, 2008 11:56 am) Yes, the best thing is call Scion and go from there. I had same crack (See Post #178) and Scion Corp replaced it free of charge based on "Good Will". It took many phone calls, Scion person was super nice and professional but she did deny my claim "it cracked on its own" in the beginning.   Now, I am afraid to leave my car outside with windows closed, and it should not be that way. Life is busy, I do not really have time to call Scion or dealer visit for some design flaw. Replies to this message: kjktoo (Jul 28, 2008 6:29 am) sinjin_dog (Jul 28, 2008 12:11 pm)
#187 of 225 rear window cracking by eileenv Jul 27, 2008 (4:11 pm)
I have a 2005 XB and I am having a problem with my rear windshield. I have had my rear windshield crack three times, but it is always overnight, so I am not sure if someone is breaking it or what. The police think I have a problem with the neighbors, but I have lived here for 23 years and have only had problems like this since I bought my Scion. I am now parking it in the garage to see what happens. I told the police I have never called them in 22 years so I dont think I have a problem with the neighbors. I just dont understand this. Then my husband was mowing the edge and a pebble hit it and guess what - the windshield was in a thousand pieces. They glass place couldn't believe it was me again, I am so embarrassed, they know me by name.
#188 of 225 Re: So, is there a next step?? [sinjin_dog] by kjktoo Jul 28, 2008 (6:29 am)
Replying to: sinjin_dog (Jul 23, 2008 9:28 am) So, I am not feeling the Scion love. No way would they entertain the idea that the windshield just cracked. I argued nicely and cited this forum and the NTSA etc, man she couldn't have cared less.   K Replies to this message: sinjin_dog (Jul 28, 2008 12:11 pm)
#189 of 225 Re: So, is there a next step?? [kjktoo] by sinjin_dog Jul 28, 2008 (12:11 pm)
Replying to: kjktoo (Jul 28, 2008 6:29 am) Well, there were about six phone calls between Scion and myself. I have emphasized that I have been buying Toyotas (and Lexus) for last twenty years. I would go ahead try again by calling someone else at Scion. After all, this front windshield cracks is due to the incorrect design, Toyota should address it correctly.
#190 of 225 Re: Scion xB Windshield cracks [aatherton] by mrboonton Aug 10, 2008 (11:42 am)
Replying to: aatherton (Aug 18, 2006 8:21 am) Let's see....2004-2006 xB's in various states throughout the U.S. are getting hit with pebbles in the same spot on the windshield which in turn creates the same "L" shaped crack? C'mon!!! Regarding a class action lawsuit. One was filed in California by attorneys Jeffrey Fazio and Dina Micheletti on behalf of Justin Bauer "and oall others similarly situated" vs. Toyota Motor Sales USA, INC filed on July 25, 2007. I printed this out back in April. Now, August, I can find nothing on the internet. I too filed with the Feds. and called Toyota. They were extremely helpful and sent me a letter which states that I can have a free replacement windshield ("L" shaped crack behind the rearview mirror.) but, I would have to pay the Dealer for labor. I have yet to replace the windshield because of so many others who have had multiple replacement windshields. But, I will NOT pay for dealer labor costs because as I see it, Toyota is admitting a problem. This is my eigth Toyota having driven them since 1969. I had asked if there were a "Silent Recall" on the xB's cracked windshield. My 1987 Camry had a number of these "Silent Recalls" which meant that the dealer would fix your problem at no costs.
#191 of 225 Re: Now mine is cracked! [cloud45] by mrboonton Aug 10, 2008 (11:52 am)
Replying to: cloud45 (Oct 04, 2006 2:23 pm) From the Class Action Lawsuit filed against Toyota on July 25, 2007 in California regarding the xB's cracked windshield problem...   Page 8; line 9... "The dealership used what is referred to as the "pen test" to reject Mr. Bauer's warranty claim, leaving him responsible for the cost of replacing his cracked windshield." Page 8,line 22... "The pen test involves tracing a crack up the windshield with a pen. Plaintiff is informed and believes that, if the pen hangs up on the slightest pit or other blemish on the windshield, it is deemed ostensible evidence of an impact and the dealer is instructed by the Defendant to refuse coverage warranty."   When I took my '06 xB to the dealership...sure enough, the Service Manager took out his pen and started at the end of my "L" shaped crack and traced the crack backwards to the top of my windshield where he said there was a 'pit' where a pebble hit the windshield. After speaking to Toyota Customer Service, I did get a letter stating that they would replace my windshield for free...I would be responsible for the dealers labor costs.

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